Amd software crashes

Freeze Aim · Mar 25, 2017

So sometimes, especially when I open radeon settings, the display driver crashes. What can the problem be?

Picture: http://imgur.com/a/Tbd08

Specs:
GPU: sapphire nitro+ rx 480 4gb
CPU: intel core i5-3570k
RAM: 2x4gb corsair vengeance
OS: Windows 7 ultimate SP 1
Driver version: Amd ReLive 17.2.1

10tacle · Mar 25, 2017

I have Nvidia GPUs, but the last time this happened to me, my power supply was failing. Run CPUID's HWmonitor program when that GPU is under load and see if your +12v rail is dipping down below 11.4v in minimum power output (the standard deviation is +/- 5% on an ATX PSU for acceptable power output). My dying Corsair TX750 was dipping down to 10.9v. :ouch:

Freeze Aim · Mar 25, 2017

Nope, the min was 11.736V

10tacle · Mar 25, 2017

Next up I'd check the temps. If they are within expected operational range, then I'd pull the card out and try another PCIe slot. If that still does the same thing, then I'd try using different PCIe power cables to connect it. If that fails, then I would look into RMA'ing it if you do not have a secondary PC available to test that card in.

Freeze Aim · Mar 25, 2017

But what can the problem be? Is my psu failing or my gpu is not working properly? Did you also see the picture?

10tacle · Mar 25, 2017

Yeah I saw the photo. I don't think it is your PSU since you are well within the "minimum" operation voltage. The only difference with what I saw was that yours mentioned "AMD" and mine mentioned "Nvidia", heh. There is no way to figure out what is causing it without trial and error like I described. Way too many things can go wrong on the hardware side.

Also, you may have corrupted drivers, so it could be a software problem too. Run all the hardware troubleshooting like I stated first. If the problem still persists, then do a clean wipeout of your drivers and re-install from scratch. Use CCleaner to make sure you wipe ALL remnants of the current driver.

Again if after all that still does not resolve the issue, I would RMA the card.

Freeze Aim · Mar 25, 2017

But one thing, when i rendered in GPU-Z, when it was about to crash/freeze, HWmonitor showed Watt 252. something. But the max states it is 82 watts. What is that?

10tacle · Mar 25, 2017

What category box are you referring to on that reading in GPU-Z?

Freeze Aim · Mar 25, 2017

Nvm, it tricked me. In GPU-Z you see pcie version etc. On the question mark, i click on it and i render so it stresses/pushes the gpu to load.

Freeze Aim · Mar 25, 2017

Tried your troubleshooting, none of them works. I've already cleaned it from scratch with DDU tool to clean every driver.

Freeze Aim · Mar 25, 2017

And one more thing, my mobo is ga z77m d3h

Freeze Aim · Mar 25, 2017

Tested once more recently, and max wattage was 115.30 W

10tacle · Mar 26, 2017

For some reason I had notifications turned off on this thread. Anyway, at this point, I would go through Sapphire's customer service and advise them (preferably in an email for record keeping of your communications) of all of your problem and all of the steps you have done (bullet list to make it crystal clear to them).

They may try and tell you to do more, but I don't see what other than to try the GPU in another computer which sounds like is not an option for you. I assume you do not have an older GPU you can swap out and test your rig with under the exact same conditions? At this point barring those options to test, I would look to get that GPU RMA'd.

I had to replace one of my GTX 970s in SLI when it stopped working and wasn't recognized in two different computers...proving it was the GPU, not my other PC hardware. Good luck!

Freeze Aim · Mar 26, 2017

Can you also see this? http://imgur.com/XtnhgLw
What is those pixels?

10tacle · Mar 26, 2017

Pixel problems are also a sign of a dying GPU (*if* you had already confirmed that monitor never had any dead pixels previously). One other thing: I never saw you specifically confirm that the temps on your GPU under load were withing the acceptable rang of your GPU. I'm not familiar with AMD GPU's maximum temp parameters, but I'd assume no higher than 80C or so under load.

Freeze Aim · Mar 26, 2017

Problem is, cant even get it under full load, only some seconds under load and max temps for that was like 55C

10tacle · Mar 26, 2017

Well that definitely answers that. If it's failing not even under load, then it's got to be the GPU unless I forgot something to check. Add that to your symptom list to Saphhire support. They may tell you to trying something else I have not thought of, but not likely.

Freeze Aim · Mar 26, 2017

Oops, forgot one thing on my last post. I cant get it under full load because seconds later a game i.e Rust just freezes. Sorry, stupid me :/

10tacle · Mar 26, 2017

Yeah well that still leads to a hardware problem. One final check is to run a GPU benchmark like Unigine Heaven's free download version ( https://unigine.com/products/benchmarks/heaven/ ) and see if it still crashes in seconds. Set it up with the exact same resolution and AA settings you use in your games.

Freeze Aim · Mar 26, 2017

All settings in my games are low, so ill try it tomorrow

Freeze Aim · Mar 26, 2017

Yep, I've tried it and 2 sec later just freezes and it crashed. So the gpu is faulty, right?

Freeze Aim · Mar 26, 2017

And forgot to say, when i put the gpu on the second pcie x4 it just wont boot.

10tacle · Mar 26, 2017

Yeah you need to get an RMA on that thing. The only final thing that I'd do which you have not is find another PC to drop it into. As long as you give Sapphire your detailed history on your symptoms (photos help too, so you having them is good) and what you have done to fix it should be all they need to get a replacement to you.

I've bought probably 10 GPUs (both Nvidia and AMD) in the 20 years I've been building and only had to RMA one, the GTX 970.

Freeze Aim · Mar 27, 2017

The steps they said was:
1. Try this card with another PC. (Can't do that sadly)
2. Fully uninstall currently Catalyst driver and download the latest version to try again. (Done that already 5 times)
3. Restore back to factory default in CCC.
4. Reinstall a pure OS with the same PC
5. Change your PSU to more bigger than 600W and try again. (Do not have the money right now.)
6. Contact your retailer to check if the card was defective.

10tacle · Mar 27, 2017

Freeze Aim :

Tell them that is not an option for you. That should not be a mandatory requirement for you to RMA a graphics card. (Don't lie though and say you did. If they take that card and it just so happens it *does* work on their test bed, you pay both ways for shipping when they send it back to you). What you can do though is tell them another GPU works fine in your rig. They have no way of proving that. If they want to play hard ball, sling it back at them!

5. Change your PSU to more bigger than 600W and try again. (Do not have the money right now.)

5. Change your PSU to more bigger than 600W and try again. (Do not have the money right now.)

They are full of it. Their own website says the "recommended" PSU for that 4GB card is 500W: http://sapphirenitro.sapphiretech.com/en/480-8.html

System Requirement
o 500 Watt Power Supply (Suggestion)
o 1 x 8-pin AUX Power Connector
o CD-ROM or DVD-ROM drive for installing software

So unless you only have a 400W power supply or something ridiculous like that, it shouldn't be an issue. The hardware review site Bit-Tech tested your card with the following build and their entire system only drew 294W under load:

CPU: Intel Core i7-6700K at 4.5GHz (45 x 100MHz)
Motherboard: Asus ROG Maximus VIII Hero Alpha
Memory: 4 x 4GB Corsair Vengeance LPX 2,800MHz DDR4 (at 3,000MHz)
PSU: Corsair AX1500i
SSD: OCZ Vector 180 960GB
Case: Corsair Graphite Series 760T
CPU cooler: Corsair Hydro Series H100i GTX
Operating system: Windows 10 64-bit

https://www.bit-tech.net/hardware/graphics/2016/11/24/sapphire-rx-480-nitro-oc-4gb-and-8gb/10

Freeze Aim :

Now they are just really giving you the runaround. Time to get aggressive (mad :fou:

) and start pushing back. BS with them here and tell them you contacted the store and they have not received any other complaints. Thought: if the retailer you bought it from has customer reviews on their website of the products sold, just check to make sure nobody reported one being bad...could be they got a bad batch of them...rare, but has happened.

I assume the 30 day or whatever return policy to the retailer is expired as well. Tell them you reinstalled the OS as well. They have no way to prove you did this either (another total BS point that needs to be tossed in the trash can).

Now it could be they are just going through their standard script with you as they do for everyone else as company policy dictates. If they still harass you and give you the runaround, then you might need to escalate things like getting on Sapphire's Facebook page for their video cards, and just write bad reviews on Amazon, NewEgg, etc.

When you start making noise out there in public with poor customer service about a company, more often than not it will get a fairly quick response. No company worth its merit likes a ticked off customer who can easily spread the word. Good luck man!

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