Having trouble with random ping spikes. Any help?

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chrismcolvin

chrismcolvin

Honorable
Feb 13, 2014
3
0
10,510
I've been having some trouble with really bad latency spikes in multiplayer games. BF1 is the worst. At this point it is unplayable. Overwatch is usually fine with a few seconds of really bad latency here and there. My ping usually hovers around 30-40 but will spike to anywhere from 150-3000+ sometimes for a few seconds, sometimes longer.

I've tried a ping -t to my router, which seemed to be fine. all <1ms for a couple of minutes.

Doing ping google.com -t will show mostly 30s and 40s with a few spikes here and there.

Does this mean it's my ISP? I'm wired through Comcast. I would hope a company that size wouldn't have an issue getting a solid line to my location. What else could it be?

Here's a tracert to google.com:
Tracing route to google.com [172.217.1.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 736 ms 10 ms 42 ms 68.86.140.245
4 15 ms 9 ms 12 ms xe-10-3-2-0-sur04.grandrapids.mi.michigan.comcast.net [68.87.190.86]
5 34 ms 22 ms 17 ms te-9-1-ur02.mtmorris.mi.michigan.comcast.net [68.87.188.137]
6 31 ms 35 ms 24 ms be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
7 24 ms 23 ms 21 ms hu-0-13-0-1-pe04.350ecermak.il.ibone.comcast.net [68.86.87.126]
8 29 ms 46 ms 46 ms as15169-3-c.350ecermak.il.ibone.comcast.net [173.167.57.210]
9 329 ms 47 ms 27 ms 108.170.243.225
10 29 ms 25 ms 29 ms 216.239.41.163
11 22 ms 22 ms 55 ms ord37s07-in-f46.1e100.net [172.217.1.46]

Trace complete.

Here's a log from pinging google for a couple minutes:
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\frien>ping google.com -t

Pinging google.com [172.217.1.46] with 32 bytes of data:
Reply from 172.217.1.46: bytes=32 time=29ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=25ms TTL=54
Reply from 172.217.1.46: bytes=32 time=28ms TTL=54
Reply from 172.217.1.46: bytes=32 time=25ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=25ms TTL=54
Reply from 172.217.1.46: bytes=32 time=32ms TTL=54
Reply from 172.217.1.46: bytes=32 time=27ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=31ms TTL=54
Reply from 172.217.1.46: bytes=32 time=1179ms TTL=54
Reply from 172.217.1.46: bytes=32 time=54ms TTL=54
Reply from 172.217.1.46: bytes=32 time=27ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=24ms TTL=54
Reply from 172.217.1.46: bytes=32 time=20ms TTL=54
Reply from 172.217.1.46: bytes=32 time=21ms TTL=54
Reply from 172.217.1.46: bytes=32 time=619ms TTL=54
Reply from 172.217.1.46: bytes=32 time=39ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=26ms TTL=54
Reply from 172.217.1.46: bytes=32 time=64ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=21ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=27ms TTL=54
Reply from 172.217.1.46: bytes=32 time=31ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=793ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=34ms TTL=54
Reply from 172.217.1.46: bytes=32 time=31ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=34ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=24ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=29ms TTL=54
Reply from 172.217.1.46: bytes=32 time=21ms TTL=54
Reply from 172.217.1.46: bytes=32 time=26ms TTL=54
Reply from 172.217.1.46: bytes=32 time=21ms TTL=54
Reply from 172.217.1.46: bytes=32 time=30ms TTL=54
Reply from 172.217.1.46: bytes=32 time=24ms TTL=54
Reply from 172.217.1.46: bytes=32 time=25ms TTL=54
Reply from 172.217.1.46: bytes=32 time=26ms TTL=54
Reply from 172.217.1.46: bytes=32 time=49ms TTL=54
Reply from 172.217.1.46: bytes=32 time=24ms TTL=54
Reply from 172.217.1.46: bytes=32 time=108ms TTL=54
Reply from 172.217.1.46: bytes=32 time=26ms TTL=54
Reply from 172.217.1.46: bytes=32 time=28ms TTL=54
Reply from 172.217.1.46: bytes=32 time=20ms TTL=54
Reply from 172.217.1.46: bytes=32 time=33ms TTL=54
Reply from 172.217.1.46: bytes=32 time=21ms TTL=54
Reply from 172.217.1.46: bytes=32 time=18ms TTL=54
Reply from 172.217.1.46: bytes=32 time=30ms TTL=54
Reply from 172.217.1.46: bytes=32 time=29ms TTL=54
Reply from 172.217.1.46: bytes=32 time=31ms TTL=54
Reply from 172.217.1.46: bytes=32 time=43ms TTL=54
Reply from 172.217.1.46: bytes=32 time=29ms TTL=54
Reply from 172.217.1.46: bytes=32 time=21ms TTL=54
Reply from 172.217.1.46: bytes=32 time=43ms TTL=54
Reply from 172.217.1.46: bytes=32 time=30ms TTL=54
Reply from 172.217.1.46: bytes=32 time=39ms TTL=54
Reply from 172.217.1.46: bytes=32 time=31ms TTL=54
Reply from 172.217.1.46: bytes=32 time=98ms TTL=54
Reply from 172.217.1.46: bytes=32 time=231ms TTL=54
Reply from 172.217.1.46: bytes=32 time=55ms TTL=54
Reply from 172.217.1.46: bytes=32 time=21ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=38ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=29ms TTL=54
Reply from 172.217.1.46: bytes=32 time=29ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=36ms TTL=54
Reply from 172.217.1.46: bytes=32 time=94ms TTL=54
Reply from 172.217.1.46: bytes=32 time=66ms TTL=54
Reply from 172.217.1.46: bytes=32 time=50ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=30ms TTL=54
Reply from 172.217.1.46: bytes=32 time=42ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=44ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=327ms TTL=54
Reply from 172.217.1.46: bytes=32 time=37ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=63ms TTL=54
Reply from 172.217.1.46: bytes=32 time=48ms TTL=54
Reply from 172.217.1.46: bytes=32 time=79ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=24ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=792ms TTL=54
Reply from 172.217.1.46: bytes=32 time=27ms TTL=54
Reply from 172.217.1.46: bytes=32 time=46ms TTL=54
Reply from 172.217.1.46: bytes=32 time=31ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=24ms TTL=54
Reply from 172.217.1.46: bytes=32 time=25ms TTL=54
Reply from 172.217.1.46: bytes=32 time=36ms TTL=54
Reply from 172.217.1.46: bytes=32 time=43ms TTL=54
Reply from 172.217.1.46: bytes=32 time=34ms TTL=54
Reply from 172.217.1.46: bytes=32 time=27ms TTL=54
Reply from 172.217.1.46: bytes=32 time=47ms TTL=54
Reply from 172.217.1.46: bytes=32 time=28ms TTL=54
Reply from 172.217.1.46: bytes=32 time=36ms TTL=54
Reply from 172.217.1.46: bytes=32 time=36ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=24ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=26ms TTL=54
Reply from 172.217.1.46: bytes=32 time=18ms TTL=54
Reply from 172.217.1.46: bytes=32 time=139ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=24ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=35ms TTL=54
Reply from 172.217.1.46: bytes=32 time=27ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=38ms TTL=54
Reply from 172.217.1.46: bytes=32 time=33ms TTL=54
Reply from 172.217.1.46: bytes=32 time=34ms TTL=54
Reply from 172.217.1.46: bytes=32 time=28ms TTL=54
Reply from 172.217.1.46: bytes=32 time=23ms TTL=54
Reply from 172.217.1.46: bytes=32 time=22ms TTL=54
Reply from 172.217.1.46: bytes=32 time=53ms TTL=54

Ping statistics for 172.217.1.46:
Packets: Sent = 138, Received = 138, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 1179ms, Average = 59ms
Control-C
^C
C:\Users\frien>
 
Solution
A
Though i am not certain a similar issue happened to me. I thought there was something wrong with my computer but i just decided to call my internet provider and they said everything was OK. The issues persisted and the issue was only getting worse i called again someone came and found a problem with the landline which they replace and gave me a new router. everything worked smoothly after that so if you cannot find a problem with your computer you may want to try calling your internet provider. Hope this helps.
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A

AnarchyOfDucks

Prominent
Mar 25, 2017
18
0
520
Though i am not certain a similar issue happened to me. I thought there was something wrong with my computer but i just decided to call my internet provider and they said everything was OK. The issues persisted and the issue was only getting worse i called again someone came and found a problem with the landline which they replace and gave me a new router. everything worked smoothly after that so if you cannot find a problem with your computer you may want to try calling your internet provider. Hope this helps.
 
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