Segate External Drive 4tb not recognized in windows 10 and linux

Abdul Hakeem Memon

Reputable
Oct 11, 2014
5
0
4,510
Hi,
My drive Seagate STDR4000100 was working correctly, on my last connectio my drive was not recognized by my PC, i could see the light lit but it was not showing, so i opened up device manager which did not show storage media, i could see the usb ejection option in task bar when clicked there was a device SCID BK, i tried to eject but no effect, i unistalled driver and reconnected without benifit
I searched for solution, did not resolve by changing PC, connecting cable etc, i searched and found ubuntu might pick it up, i installed Linux lite and hard drive had same label, and it was not picked up as drive but as SCID Mass storage, i tried different methods no effect, till then connecting lite was lit but could not feel hard drive spinning, i searched more and found inside casing its like normal sata drive, i opened up case and removed connecter carefully and connected SATA to USB connector which did not help neither without Power supply nor with power supply, tried even different PC and Windows 10 and Linux Lite. now the lite is not litting but i can feel hard drive spinning for some time and then shutting down and drive recognition has changed to Seagate Backup+, tried same as above twice since name had changed without any effect
My PC is running windows 10 and linux Lite, USB 3.0 and 2.0
 
Solution
We get these drives in for data recovery frequently. They usually have one, some or all of the following underlying issues:

- corrupt media cache (firmware issue, requires very expensive data recovery hardware...not something you just download and rewrite without data loss)
- weak or damaged heads
- damaged surface (aka bad sectors, but could include physical damage to the platters)

Based on what you've described and what you have already tried, I'm pretty confident that this is not a DIY recovery case and your only option is to seek out professional data recovery assistance. Each lab prices and offers their services differently. In my opinion, the cost of this recovery shouldn't be more than $1000USD in a bad case scenario, but is...
Since you have now opened up the chassis, try connecting that drive directly to your pc using a sata cable.
If you are able to see it, then suspect that your housing is faulty.
You can purchase another housing and put the drive inside of that if the drive checks out.
 

Abdul Hakeem Memon

Reputable
Oct 11, 2014
5
0
4,510


I have laptop
I already tried connecting through Sata to USB connector didn't work

I have two options left will try
Connecting to Mac
 

DR_Luke

Honorable
Dec 1, 2016
363
0
11,160
We get these drives in for data recovery frequently. They usually have one, some or all of the following underlying issues:

- corrupt media cache (firmware issue, requires very expensive data recovery hardware...not something you just download and rewrite without data loss)
- weak or damaged heads
- damaged surface (aka bad sectors, but could include physical damage to the platters)

Based on what you've described and what you have already tried, I'm pretty confident that this is not a DIY recovery case and your only option is to seek out professional data recovery assistance. Each lab prices and offers their services differently. In my opinion, the cost of this recovery shouldn't be more than $1000USD in a bad case scenario, but is likely a minor issue and should be well under $500USD.

A few affordable trustworthy labs I recommend for North America or the UK are:

https://www.recoveryforce.com
https://www.data-medics.com
http://pcimage.co.uk
http://www.databusters.co.uk

If you are in a different spot on this planet, let me know and I'll do my best to recommend a closer lab.
 
Solution

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