Recently Virgin did work on my whole area upgrading the cable or something and since then I have been getting massively reduced speed and high ping. I did a traceroute but I don't really know much about it, would it suggest the issue is on virgins end?
C:\Users\TBarr>tracert google.com
Tracing route to google.com [216.58.213.110]
over a maximum of 30 hops:
1 4 ms 7 ms 4 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 165 ms 174 ms 176 ms renf-core-2a-xe-103-0.network.virginmedia.net [62.252.129.69]
4 * * * Request timed out.
5 229 ms 230 ms 235 ms tcl5-ic-4-ae5-0.network.virginmedia.net [62.252.192.246]
6 255 ms 264 ms 258 ms m358-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.102]
7 238 ms 243 ms 247 ms 108.170.246.161
8 210 ms 216 ms 198 ms 216.239.57.121
9 201 ms 192 ms 277 ms lhr25s02-in-f14.1e100.net [216.58.213.110]
Trace complete.
C:\Users\TBarr>tracert google.com
Tracing route to google.com [216.58.213.110]
over a maximum of 30 hops:
1 4 ms 7 ms 4 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 165 ms 174 ms 176 ms renf-core-2a-xe-103-0.network.virginmedia.net [62.252.129.69]
4 * * * Request timed out.
5 229 ms 230 ms 235 ms tcl5-ic-4-ae5-0.network.virginmedia.net [62.252.192.246]
6 255 ms 264 ms 258 ms m358-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.102]
7 238 ms 243 ms 247 ms 108.170.246.161
8 210 ms 216 ms 198 ms 216.239.57.121
9 201 ms 192 ms 277 ms lhr25s02-in-f14.1e100.net [216.58.213.110]
Trace complete.
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