Installing additional ram problem! Help!

CoreyMullins

Prominent
Mar 29, 2017
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My pc set up is;
Intel i7-7700 3.6 GHz
NVIDIA GTX 950
Motherboard = ASUS H170M-PLUS
And a single 8gb hyper-x ram stick
(Also running windows 10)

I just want to start off by saying I'm not sure of the correct name for these so I just call them ram sticks.

Right! So I was told by a friend that my pc should run games much smoother with more ram, so I decided to buy another 8gb hyper-x ram stick to upgrade to 16gb's of ram in total.

Now there is 4 slots where ram sticks can be slotted in on the motherboard, these are;
DIMM-A1
DIMM-A2
DIMM-B1
DIMM-B2
(I'm sure you guys probably know this)

The ram stick I had was slotted in DIMM-A2, and in the manual it says that two sticks should be in DIMM-A2 and DIMM-B2, so when I received the second ram stick I slotted it into B2 and then turned on my computer, but nothing happened, just got a black screen. Left it like 5 minutes to see if anything would happen but still nothing but a black screen.

Now at this point I didn't know what to do, so I took the new one out and tried to start my computer, it came up with a different black screen as this one had writing on it, and it said something along the lines of "over clocking failed, go to setup and adjust these settings" so I proceeded to go to settings or UEFI BIOS I believe it's called, and didn't have a clue what to do so I then resorted to google. And someone said to change the frequency to 2133mhz or something, so I did this and clicked save and exit and windows opened like normal. I then swapped the ram sticks to see if the new one was faulty, but it loaded windows like normal, and then when I put them both back in again I get nothing, just a black screen again.

I'm not very knowledgeable with computers ect, watched plenty of videos before trying to mess around with adding ram and stuff, but out of all the videos I watched no one encountered this problem.

If anyone has any idea on what's going on I could do with the help!

Thanks!
 
Solution
Most likely incompatibility between the two individual DIMM's.

For two or more DIMM's to work together, their respective characteristics have to be identical. In this case here, it is likely the DIMM characteristics are just a bit too dissimilar for the DIMM's to work together.

Ideally when wanting two DIMM's to work, they should come from the same (dual channel) kit, where the DIMM's are guaranteed to be compatible with each other due to similar characteristics.

First clear CMOS to reset everything to default values.

Then raise DRAM Voltage by 0.05 V, but don't exceed 1.35 V.
Most likely incompatibility between the two individual DIMM's.

For two or more DIMM's to work together, their respective characteristics have to be identical. In this case here, it is likely the DIMM characteristics are just a bit too dissimilar for the DIMM's to work together.

Ideally when wanting two DIMM's to work, they should come from the same (dual channel) kit, where the DIMM's are guaranteed to be compatible with each other due to similar characteristics.

First clear CMOS to reset everything to default values.

Then raise DRAM Voltage by 0.05 V, but don't exceed 1.35 V.
 
Solution