Link to Video of fans: http://
Link to Reply: http://imgur.com/a/pU6dr
So I purchased a brand new Asus Strix 980 ti February last year.
I am a student at the business end of my 2nd degree year and two days ago, as I was sitting at my computer writing an assignment, I noticed a noise that reminded me of a cable clipping a fan coming from my computer. I isolated the noise to my graphics card. On inspection I realised there was no contact between the fan and any cables or anything else on the PCB for that matter. It seems to me that the second and third fans have become defective, scraping on their mounts whilst rotating and then clunking to a stop. It sounds dreadful and got worse over the next two days.
I wanted to upgrade to the 1080ti anyway so thought I'd buy a 1080ti, RMA my 980ti and sell it down the line or use it in another build.
So I emailed ASUS explaining the situation and to be fair they messaged me back within 24 hours.
I have attached a picture of their response, however for those that do not wish to view it I will summarise.
They basically said it is down to the seller I bought the card off to RMA the product and I cannot send it to ASUS myself as they do not handle warranty repairs in that way. Unfortunately The company I bought the card off are no longer in business, and now I have a card I spent £500 that is currently unusable after 13 months. Bang for buck?
Coming from EVGA I was very disappointed with this business ethic as I had a faulty GTX 970 and the RMA process with EVGA was a dream.
I also own a Asus ROG Swift 1440p monitor and feel very let down that a company I have invested such a lot of money in, by early adoption of high end tech, are not willing to help me with something as simple as replacing a faulty fan. I say simple as for them it will be a lot sim pler than for myself.
I imagine my only option moving forward is to buy the fans myself, which will be aftermarket Chinese imports, rendering it cost ineffective to sell to offset the cost of my 1080ti.
I'm not necessarily looking for an answer to my issue more just highlighting the business model of ASUS regarding RMA's on graphics cards.
Needless to say I will NO LONGER BE PURCHASING ASUS products based simply off their customer service. Back to EVGA I go for my 1080ti
Link to Reply: http://imgur.com/a/pU6dr
So I purchased a brand new Asus Strix 980 ti February last year.
I am a student at the business end of my 2nd degree year and two days ago, as I was sitting at my computer writing an assignment, I noticed a noise that reminded me of a cable clipping a fan coming from my computer. I isolated the noise to my graphics card. On inspection I realised there was no contact between the fan and any cables or anything else on the PCB for that matter. It seems to me that the second and third fans have become defective, scraping on their mounts whilst rotating and then clunking to a stop. It sounds dreadful and got worse over the next two days.
I wanted to upgrade to the 1080ti anyway so thought I'd buy a 1080ti, RMA my 980ti and sell it down the line or use it in another build.
So I emailed ASUS explaining the situation and to be fair they messaged me back within 24 hours.
I have attached a picture of their response, however for those that do not wish to view it I will summarise.
They basically said it is down to the seller I bought the card off to RMA the product and I cannot send it to ASUS myself as they do not handle warranty repairs in that way. Unfortunately The company I bought the card off are no longer in business, and now I have a card I spent £500 that is currently unusable after 13 months. Bang for buck?
Coming from EVGA I was very disappointed with this business ethic as I had a faulty GTX 970 and the RMA process with EVGA was a dream.
I also own a Asus ROG Swift 1440p monitor and feel very let down that a company I have invested such a lot of money in, by early adoption of high end tech, are not willing to help me with something as simple as replacing a faulty fan. I say simple as for them it will be a lot sim pler than for myself.
I imagine my only option moving forward is to buy the fans myself, which will be aftermarket Chinese imports, rendering it cost ineffective to sell to offset the cost of my 1080ti.
I'm not necessarily looking for an answer to my issue more just highlighting the business model of ASUS regarding RMA's on graphics cards.
Needless to say I will NO LONGER BE PURCHASING ASUS products based simply off their customer service. Back to EVGA I go for my 1080ti
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