Power Outage messed up my drive. Please Help

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Cafwinkeyface

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Mar 31, 2017
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We recently had a power outage where I live. When I came back home to turn on my computer, I had noticed that my external hard drives light didn't go on. I could still hear that it was working, and was now making beeping noises. The drive is a seagate ultra slim portable drive 1TB. I tried my different usb ports and wasn't able to get it to go. It connects to the computer and makes the noise that it connected, as well as shows up in device manager, and shows up at devices and printers. Unfortunately the drive doesn't show up under my computer. I have a few things that I need to back up. I eventually turned my computer off for a while and then turned it back on with the drive plugged into my keyboard. I took out the plug and switched it back to the computer and it never came back on. I repeated the process multiple times and waited quite a bit of time. Unfortunately it hasn't come back. Any suggestions would be appreciated.
 
Solution
D
The heads are likely stuck to the platter. It is NOT a DIY case and should be taken to a professional data recovery lab to be safely recovered. Just be careful where you go, many labs charge their high clean room rates, even if it is a relatively simple case of freeing up the stuck heads. Assuming that the heads can be salvaged, the cost should be about $300 USD. If the heads are damaged, it shouldn't cost over $1000 USD.

If you follow the advice of a youtube video and try it yourself first, don't be surprised if it doesn't work. The cost for professional services will likely be higher and the percentage of data to be recovered will be significantly lower.
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RolandJS

Reputable
Mar 10, 2017
1,230
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Does it show up in UEFI or BIOS when connected to the computer during the post process? If not, the HD may be dead, if yes, perhaps try a Puppy Linux usb or dvd boot and see if its file manager can copy off the data folders and files onto another external media.
[If the H is dead, there is a slim chance a data recovery company can do something, but, it will be very expensive.]
 
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DR_Luke

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Dec 1, 2016
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The heads are likely stuck to the platter. It is NOT a DIY case and should be taken to a professional data recovery lab to be safely recovered. Just be careful where you go, many labs charge their high clean room rates, even if it is a relatively simple case of freeing up the stuck heads. Assuming that the heads can be salvaged, the cost should be about $300 USD. If the heads are damaged, it shouldn't cost over $1000 USD.

If you follow the advice of a youtube video and try it yourself first, don't be surprised if it doesn't work. The cost for professional services will likely be higher and the percentage of data to be recovered will be significantly lower.
 
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