Wow! ARRIS Media Gateway MG5225G/NA

Toggle sidebar Toggle sidebar
A

AHorst

Prominent
Apr 3, 2017
6
0
510
Had some issues yesterday at the house with the tv and internet out for a while before I could get back home and deal with it. I restarted the gateway and the internet came back, but the tv's can't find the media gateway. I tried logging into the router to see if it was an update error because I see online that can be a common theme. Unfortunately the gateway just sends me this generic error message.

{"error_id": "PFAIL_NOTAUTH","error_code": 15}


I'll ran an ipconfig/all as well, but this is a head scratcher for me. I've been both hardwired in and on wireless with no problems to connectivity, but I think this is the first time in my adult life that I've been physically unable to access the router without there being a serious connectivity issue behind it. Any ideas would be appreciated.

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-P10TO4V
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : wowway.com

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : wowway.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 88-AE-1D-47-59-7B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : wowway.com
Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 00-26-4D-CB-BD-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::90fa:d494:747:ceea%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, April 3, 2017 1:20:22 AM
Lease Expires . . . . . . . . . . : Monday, April 17, 2017 12:22:46 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 67118669
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-41-99-76-88-AE-1D-47-59-7B
DNS Servers . . . . . . . . . . . : 64.233.217.2
64.233.217.3
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:c4c:ba6:9fe4:a84f(Preferred)
Link-local IPv6 Address . . . . . : fe80::c4c:ba6:9fe4:a84f%8(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 234881024
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-41-99-76-88-AE-1D-47-59-7B
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.wowway.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : wowway.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 
Solution
B
If you cant access the router GUI page then you are going to have to call your ISP.
I dont want to blindly advise you to do a facotry reset since I dont know how that will efect your cable/dvr setup.
Sort by date Sort by votes
A

AHorst

Prominent
Apr 3, 2017
6
0
510


It is enabled. This is really testing my patience. I'm not a dullard. I've gone through the basic steps. I'm looking for a more insightful look, not a How to Computer for Dummies book.
 
Upvote 0 Downvote
A

AHorst

Prominent
Apr 3, 2017
6
0
510


Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=9ms TTL=64
Reply from 192.168.0.1: bytes=32 time=26ms TTL=64
Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 26ms, Average = 10ms

Server: try11-dns1.try.wideopenwest.com
Address: 64.233.217.2

DNS request timed out.
timeout was 2 seconds.
Name: www.google.com
Address: 2607:f8b0:400b:806::2004

It is stock firmware. I presume an update messed up the connection between the gateway and the dvrs.
 
Upvote 0 Downvote
B

boosted1g

Titan
Jun 12, 2013
14,846
8
74,965
Try dissabling IPv6 on your computer and then see if it gives you an IPv4 address when using nslookup.

Is thus just basic DVR/TV devices that can connect to any router, or is it special equipment/connection that requires that SEPCIFIC modem/router?

Can you access the router configuration webpage since you can ping it?
 
Upvote 0 Downvote
A

AHorst

Prominent
Apr 3, 2017
6
0
510


Server: try11-dns1.try.wideopenwest.com
Address: 64.233.217.2

Non-authoritative answer:
Name: www.google.com
Addresses: 2607:f8b0:400b:80a::2004
23.28.251.23
23.28.251.24
23.28.251.22
23.28.251.25
23.28.251.26
23.28.251.21
23.28.251.27
23.28.251.20

That's the nslookup without timeout. Still unable to access the router gateway. The gateway is required for the cable/dvr setup.
 
Upvote 1 Downvote
A

AHorst

Prominent
Apr 3, 2017
6
0
510


Yup, had already called them and set up an appt. Just thought I might be able to find a way into the router. Much appreciated.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom