Computer freeze/crashes ingame

aegzorandre · Apr 4, 2017

Hi,

So I dont know if this has to do with my gpu, cpu, ram, ssd, bios...I'm totally lost and dont know what to do anymore. Here the situation.

When I play games I started to get freezes. Either the computer freeze for 5 seconds and then restart by itself, or the game crashes and I get the "crash report send button for the games"(Civilization VI and Tom Clancys Division).
I recently upgraded to another SSD disk, HyperX Savage SSD 240GB. I dont know if this can cause the issue.

I have made a clean install of Windows 10 Home x64 to see if this solved the issue. I cleaned all SSD:s and made fresh install from USB stick.
I also tried the 3 latest nvidia drivers but the problem persist with all of them.

Please see my rig below:

Motherboard: Asus Maximus V gene(updated latest drivers)
CPU: Intel 3570K clocked 4.4 GHZ(multiplyer 44)
CPU cooler: Scythe mugen
Memory: Gskill Ripjaws 2133mhz 4GBx4 (can this be issue since motherbaord only dual channel?)
Graphic card: ASUS GeForce GTX1080 Strix A Gaming
Monitor: ASUS ROG Swift PG348Q
PSU: EVGA SuperNOVA 750 G2
SSD: 1x HyperX Savage SSD 240GB 1x HyperX Fury 120GB 1x HyperX Sandforce 120GB(windows installed here. 4 year old SSD)
Case: https://postimg.org/image/hwb3jthd5/

This case keeps low temperatures with the build I have. Three fans in front blow in and one in the back blow out. Also two fans on the CPU cooler.
Temperature is good. Realtemp show CPU around 40-50.
GPU show around 40-60 with ASUS software.

When I go to cpu-z cupid. The ghz jumps up and down from around 1588 to 4495. Can this be the issue? Can it be something wrong with the clocking? I'm far from pro when it cmes to this part. But it seemed to be quite nowbrainer to clock this CPU with this motherboard following ASUS own guide: https://rog.asus.com/articles/overclocking/guide-overclocking-the-core-i5-3570k-to-4-5ghz-on-the-maximus-v-gene/.
Note is that the computer have worked good with this clock for 3 months but now the freezes suddenly appeared.

Would appriciate all help what the problem can be since problem persist even after clean install of windows.

rhysiam · Apr 4, 2017

If you've overclocked, the first thing to do when you hit instability is put things back to stock clocks and see if the problems go away.

4.5Ghz is not particularly high for that CPU and your temps are absolutely fine, BUT if you don't have enough voltage it can still cause instability. What you describe could absolutely be an OC issue.
It's also not unusual for what seems to be an OC to start showing some instability down the track. I've had to bump up my voltage a bit over the years to ensure everything stayed nice and stable.
Rather than playing with the OC though, just make a note of your current settings and then put them back to default. That'll tell you whether it is indeed the OC or not.
Once you've isolated the issue you can address it (which almost certainly, in your case, means just bumping up the CPU voltage slightly).

aegzorandre · Apr 4, 2017

rhysiam :

Thanks for that answer Rhysiam, really helpful.

Since the clocking have been worked for some months now without any issue I didn't adress that to be the problem. But I've had it in mind...
I will take photo of my current setting and then reset back to default. I will then run the games and see if they work without any issues. If they do, that is surely the issue as you said. Then I will change back to my current spec but add more volt to the CPU. I think I have 1.25 now so maybe add 1.26-1.27 instead?
Also there is an option in my BIOS called "Extreme LLC". The guide for overclocking that sometimes you need to add this and sometimes not, depending on the CPU. Can this adress the problem as well if its enabled or not?

As I mention in cpu-z, the ghz jumps up and down. Is this ok behavior? I've read that this could be due to "power saving setting" for the CPU. Should I disable power saving setting to get constant OC ghz? Higher elecrictal bill

)) but would it be more stable?

Lastly, will load default settings in BIOS also replace the updated version of BIOS so that I need to download and update BIOS again?

rhysiam · Apr 4, 2017

aegzorandre :

Clock speed dropping can simply be power saving settings, though that shouldn't really happen under load.
It can also be a symptom some internal CPU process downclocking to protect the CPU, such as a specific thermal or power target. These things can be more fine-grained that your generic "CPU temp". However I'd be surprised if that was happening at the low voltages you run.

There's likely room to fine tune the OC, including playing with voltages and LCC. But make sure you've isolated the issue (identified the CPU overclock as the actual problem) before you start messing with OC settings. The last thing you want to do with an unstable system is start playing with other settings, because then you can easily end up with multiple points of failure/instability, which is a troubleshooting nightmare.

Reset to defaults (or "load optimised defaults") and see how you go.

That will NOT require a BIOS update again. Don't worry.

aegzorandre · Apr 4, 2017

rhysiam :

aegzorandre :

Clock speed dropping can simply be power saving settings, though that shouldn't really happen under load.
It can also be a symptom some internal CPU process downclocking to protect the CPU, such as a specific thermal or power target. These things can be more fine-grained that your generic "CPU temp". However I'd be surprised if that was happening at the low voltages you run.

There's likely room to fine tune the OC, including playing with voltages and LCC. But make sure you've isolated the issue (identified the CPU overclock as the actual problem) before you start messing with OC settings. The last thing you want to do with an unstable system is start playing with other settings, because then you can easily end up with multiple points of failure/instability, which is a troubleshooting nightmare.

Reset to defaults (or "load optimised defaults") and see how you go.

That will NOT require a BIOS update again. Don't worry.

Thank you. I will try above and get back with the result tomorrow.

aegzorandre · Apr 5, 2017

rhysiam :

aegzorandre :

Clock speed dropping can simply be power saving settings, though that shouldn't really happen under load.
It can also be a symptom some internal CPU process downclocking to protect the CPU, such as a specific thermal or power target. These things can be more fine-grained that your generic "CPU temp". However I'd be surprised if that was happening at the low voltages you run.

There's likely room to fine tune the OC, including playing with voltages and LCC. But make sure you've isolated the issue (identified the CPU overclock as the actual problem) before you start messing with OC settings. The last thing you want to do with an unstable system is start playing with other settings, because then you can easily end up with multiple points of failure/instability, which is a troubleshooting nightmare.

Reset to defaults (or "load optimised defaults") and see how you go.

That will NOT require a BIOS update again. Don't worry.

So I reset bios to default and after that I've been able to play both games mentioned above for 2 hours each with no crash. Before reset I was able to play for 5-15 min. So thank you again for your help, that seems to be the problem :bounce:

I will do some more testings just to be sure before I try OC again.

I did see in my OC that I had put multiplayer 45 and voltage 1.24. Maybe that voltage was to low.
Do you suggest I put same multiplayer but increase voltage to 1.26 to be sure it get enough power?
What about LLC extreme mode, is that something I need to enable or not?

rhysiam · Apr 5, 2017

aegzorandre :

Good good, your symptoms did sounds like a not-quite-stable OC.

RE LCC, here's an article you might light to look at: https://www.msi.com/blog/why-llc-is-your-friend-when-overclocking
It's from MSI, but the principle is the same.
TL DR, it prevents your voltage dropping under CPU load. AND, you don't need the extreme setting for most OC scenarios.

To make that previous OC stable will require more voltage. Raising voltage makes it possible to remain stable at higher frequencies (larger overclocks), but at the cost of additional heat.
SO, as long as your temps are under control, you can probably just go back to your previous OC and up the voltage two steps. Do a stress test to make sure the temperature remains OK under extreme load and then test your games again for stability. Given that previous OC was stable until recently, it's very likely that you just need a touch extra voltage for stability.

aegzorandre · Apr 6, 2017

rhysiam :

aegzorandre :

Good good, your symptoms did sounds like a not-quite-stable OC.

RE LCC, here's an article you might light to look at: https://www.msi.com/blog/why-llc-is-your-friend-when-overclocking
It's from MSI, but the principle is the same.
TL DR, it prevents your voltage dropping under CPU load. AND, you don't need the extreme setting for most OC scenarios.

To make that previous OC stable will require more voltage. Raising voltage makes it possible to remain stable at higher frequencies (larger overclocks), but at the cost of additional heat.
SO, as long as your temps are under control, you can probably just go back to your previous OC and up the voltage two steps. Do a stress test to make sure the temperature remains OK under extreme load and then test your games again for stability. Given that previous OC was stable until recently, it's very likely that you just need a touch extra voltage for stability.

I tried for rougly 8 more hours yesterday without OC and computer worked with no crashes what so ever. Seems like OC was the issue for sure.

I will try as you desribed above. I do believe the voltage was the problem this time. If problem still persist try enable LLC and disable power+ energy saver or what the name was.

Thanks again for your help Rhyasim. Much appriciated.

rhysiam · Apr 6, 2017

aegzorandre :

Glad it's all working for you. Good luck.

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