- Apr 6, 2017
- 3
- 0
- 510
WD MyPassport 2TBHD External 3.0 USB with 3.0 cable
I've troubleshooted the following.
Plug in and have power (LED light)
Sound notification of USB being plugged in.
Won't show up in My computer or Device Manager.
In Device Manager I scan for hardware changes and it pops up in Disk Drives and below USB Controllers.
It also appears, at this point in the control panel under devices and printers.
Check properties and its up to date and says its "working properly" but I call bs.
Still not in My computer.
Click create and format hard disk partitions and receive 2 options (I've tried both)
It then proceeds with an error message box titled Virtual Disk Manager and next to the red X in the center of the box displays error message- The request could not be performed because of an I/O device error.
After clicking ok, I can see it labeled as Disk#1 in Disk Management.
Under the name, where it shows disk size it says unknown and Not Initialized.
This is my second passport hd and both have given me nothing but trouble once I load my digital movies on to them. I thought it was my old slow laptop so I upgrading to a desktop that's muuuuch newer and still the same results with these things.
Please help. I'm at wits end.
Ryan
I've troubleshooted the following.
Plug in and have power (LED light)
Sound notification of USB being plugged in.
Won't show up in My computer or Device Manager.
In Device Manager I scan for hardware changes and it pops up in Disk Drives and below USB Controllers.
It also appears, at this point in the control panel under devices and printers.
Check properties and its up to date and says its "working properly" but I call bs.
Still not in My computer.
Click create and format hard disk partitions and receive 2 options (I've tried both)
It then proceeds with an error message box titled Virtual Disk Manager and next to the red X in the center of the box displays error message- The request could not be performed because of an I/O device error.
After clicking ok, I can see it labeled as Disk#1 in Disk Management.
Under the name, where it shows disk size it says unknown and Not Initialized.
This is my second passport hd and both have given me nothing but trouble once I load my digital movies on to them. I thought it was my old slow laptop so I upgrading to a desktop that's muuuuch newer and still the same results with these things.
Please help. I'm at wits end.
Ryan
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