Ryzen 1700x is running idle at 92•c help!

Mugen1991 · Apr 9, 2017

Just a got a new motherboard (Ab350- gigabyte), Ram (ddr4 hyper x savage), and CPU (Ryzen 7 1700x). And the computer is instantly turning off around the 7minute mark. I've checked the bios and the CPU is running at 90•c on idle sometimes higher, I have liquid cooling (corsair hydro hi something or other) but it still runs crazy hot, the radiator unit itself is very hot to the touch.

Does anyone have a suggestion on what's going on or how to diagnose the issue?

alceryes · Apr 9, 2017

You might be looking at the wrong temp.
See what it gets to in Core Temp (download the standalone package, not the one with the extra crap).

Mugen1991 · Apr 9, 2017

At the moment It turns off way to quick to really check, I get 5mins of use at a push before it instantly switches off. What other way is their to check than bios?

alceryes · Apr 9, 2017

What voltage are you giving it? Have you tried resetting the BIOS?

atomicWAR · Apr 9, 2017

yeah your temp sounds legit if it is powering down so quickly. I would try re-appling your thermal paste and see if that helps. use the X or grain of sand/pea technique to help eliminate air bubbles which can cause temp issues like yours.

Mugen1991 · Apr 9, 2017

I'm not sure, the PSU is 1000w, how do I check the exact voltage? Also how do I go about resetting the bios?

Forgive me I'm new to this, it's my first build.

gdmaclew · Apr 9, 2017

Are you sure the cooling fan on the radiator is turning?

atomicWAR · Apr 9, 2017

If you don't know your voltage then it is likely running at default which should be fine. I would start with the thermal paste as I was saying though checking your voltage in bios still is a good idea. look under Vcore and see what it says.

gdmaclew · Apr 9, 2017

atomicWAR :

The cooler comes with pre-applied thermal paste. It's not easy to mess up the installation.

Mugen1991 · Apr 9, 2017

I have recently replaced the thermal paste and I spread it as thin as I could across the copper plate. But before that I was having issues when using the pea technique as well.

madmatt30 · Apr 9, 2017

1. Only ryzen master software should be used for temp monitoring - bear in mind the current version has a 20c temp offset so 90c would actually be 70c

http://www.guru3d.com/news-story/amd-ryzen-master-software-v1-1-update-fixes-cpu-temperature-reporting.html

2. 70c is still too hot , if the rad is red hot then you're getting good thermal dissipation from the CPU lid to heatsink.
Is your pump working - should be running a constant full 12v speed , are your rad fans running correctly ??

The corsair software should be used for these readings.

gdmaclew · Apr 9, 2017

What madmatt30 said. Check to make sure your H60 cooling fan is plugged into the motherboard CPU Fan header and the pump is connected to the pump header on the motherboard.

https://corsair.secure.force.com/knowledgebase/apex/KnowledgeArticle?id=kA1400000008UUA&l=en_US&fs=Search&pn=1

The update to AMD Master Software won't be available until Tuesday April 11.

photonboy · Apr 9, 2017

1) FAN - if the fan is spinning at all it's likely not the culprit

2) PUMP - this is my best guess. If it's not working properly it won't push the fluid and thus you can't cool the CPU

(do you need to POWER the pump by attaching it to a fan header?)

3) Other - unless there is a CRACK and the fluid drained out I can't think of another AIO issue.

4) CPU temp incorrect? - possibly, but the quick shutoff is inline with an overheating CPU

Summary:
My best guess is the pump in the AIO is bad, or not installed correctly.

I recommend replacing with the stock air cooler. If that's not the problem at least you'll have confirmed it's not the cooler.

gdmaclew · Apr 9, 2017

Make sure you are attaching the power cord for the pump to the Pump Header #6 at the bottom of the motherboard.
NOT the CPU-OPT at the top of the motherboard.

alceryes · Apr 9, 2017

Seconding the recommendation to test with the stock cooler.

Mugen1991 · Apr 9, 2017

I think the pump might be faulty as guys said, I got a couple of readings befor it shut off. The core starts at 95c and work up to 105 within 4mins and the cpu voltage is 0.792. that's all I managed to get before it shutdown. the general voltage was 5.220, 12.312. The fans working fine and the liquid cooler seems like its pumping through, but, if its running that hot then somethings clearly wrong.

If it is the the liquid cooling system, got any suggestions on a replacement?

Thanks a ton for the really quick replies btw!,

Mugen1991 · Apr 9, 2017

The power cord is attached to the header sys fan3 pump at the bottom of the board.

gdmaclew · Apr 9, 2017

There is no stock cooler packaged with the 1700x, only the 1700

gdmaclew · Apr 9, 2017

Mugen1991 :

Good.

madmatt30 · Apr 9, 2017

Guys , he can't test with a stock cooler because the ryzen x's don't come with one.

Quick & easy option is the gammaxx 400 which uses the amd clip system .

Mugen1991 · Apr 9, 2017

So replacing my cooling system is the best solution for this issue, you guys think?

atomicWAR · Apr 9, 2017

Yeah it is.

Mugen1991 · Apr 9, 2017

Thanks for all the helps guys, didn't wanna have to folk over more cash for a cooler, but at least I know what needs sorting out.

Ryzen 1700x is running idle at 92•c help!

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