Blank Screen on Wake from Sleep After Installing Mobo Drivers

PCfreezeguy

Commendable
Oct 12, 2016
23
0
1,510
Well, my system was working fine except for occasionally freezing when playing certain games. I'd thought this was being caused by out-of-date driver for my motherboard as I had never installed any after clean installing Windows 10, I just kept using whatever was automatically.

Well, after installing the Chipset, LAN, Audio and SATA drivers for my motherboard from Gigabyte's website:
http://www.gigabyte.us/Motherboard/GA-H170M-D3H-rev-10#support-dl
my PC seems to be working fine but the sleep mode is all messed up. It shuts down/boots and restarts all fine. However if I put it to sleep, when I wake it (with keyboard stroke, mouse etc), it has shown a black screen with cursor, or just straight blue (like Windows 10 blue) screen and in both cases, requires a hard reset.

My GPU drivers were all up to date before doing the mobo drivers install and sleep was working fine before the new mobo drivers, but now I have this issue basically making sleep mode un-usable. I am thinking it had something to do with either the Intel INF installation (under chipset) or the Intel Rapid Storage Technology (under SATA). I did not install any of the SATA "preinstall" drivers as the OS was already installed fine. Clearly something is not waking up correctly when the rest of the system is woken from sleep, but is able to fully boot properly from shut-down state.

Has anyone had this problem and found a workaround? Is there any way to roll back the drivers to a previous version (I might not want to do this though if it makes my PC continue to freeze...)

System Specs:
CPU: Intel Core i5-6500 3.2GHz Quad-Core Processor
Motherboard: Gigabyte GA-H170M-D3H Micro ATX LGA1151 Motherboard
Memory: Kingston FURY 16GB (2 x 8GB) DDR4-2133 Memory
Storage: Corsair Force LE 240GB 2.5" Solid State Drive
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive )
Video Card: Sapphire Radeon RX 480 8GB Video Card
Case: Cooler Master N200 MicroATX Mini Tower Case
Power Supply: EVGA 500W 80+ Bronze Certified ATX Power Supply
Optical Drive: Asus DRW-24F1ST DVD/CD Writer
Operating System: Microsoft Windows 10 Home OEM 64-bit

 
Try disabling C6/C7 power state support in the motherboard's UEFI Setup.

That PSU's +5V rail drops out of ATX12V specs when the CPU enters C6/C7 sleep power state because it is based on an old group regulated circuit design that is not Intel Haswell processor or later compatible.
 

PCfreezeguy

Commendable
Oct 12, 2016
23
0
1,510


Hi, could you give a little more info on this? I don't fully understand what you mean by the technical PSU info after the tip, but I will take a look at the power states in the UEFI!

Also, I found 2 separate forum posts related to the Intel Management Engine Interface driver which has been related to other sleep/wake issues: https://communities.intel.com/thread/103238 if you wouldn't mind checking it out
https://www.reddit.com/r/Windows10/comments/3fmsg8/windows_10_is_great_but_seems_to_have_a_problem/

Thanks for your reply!
 

PCfreezeguy

Commendable
Oct 12, 2016
23
0
1,510


Hello, thanks again very much for the response and for pointing me to those power saving features (this is my first build and I'm trying to absorb all the knowledge I can). I am not currently at home but will try this solution when I get a chance!

I had been experiencing complete system freezing (lock-ups) prior to doing the chipset drivers updates, which is why I did them. Is it possible that any of the other power options in the BIOS pertaining to the CPU which you pointed out could have been causing this issue? When I first built the rig the lock-ups would only happen under light load (and never while gaming) however it's been months since then and it seems to only freeze while gaming now... Any insight?

Thanks again for your time, your responses have been very helpful
 

PCfreezeguy

Commendable
Oct 12, 2016
23
0
1,510
I selected the best answer because it appeared to solve my problem however now my PC will take a VERY long time to wake up from sleep. The screen will be black, blue, or show the windows lock screen but be unresponsive for 30 seconds to a minute before becoming responsive again and allowing me to log in.

I will state again that this issue was not present before installing Mobo drivers (Chipset, LAN, SATA and Audio) - any insight into this? I know chipset drivers can interfere with sleep but issue is basically making my PC just faster to shut down/boot whenever I want to use it instead of sleep. Any help would be appreciated!