BSOD Bug Check code: 0x124 (0x0, 0xFFFFE001EFD2D8F8, 0x0, 0x0)

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WesselGroot

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Apr 11, 2017
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Lately my PC keeps crashing when I play or start up games. the first time it happened it fried my GPU so I returned it for repair and also returned my PSU as I thought that might have been the problem. I got a brand new PSU and the GPU has been repaired, but I still get BSOD's (a black screen not a blue screen).

WhoCrashed gives me Bug Check code: 0x124 (0x0, 0xFFFFE001EFD2D8F8, 0x0, 0x0).

I've googled on what could be causing the crashes but I can't figure it out.
things i've tried already:

- test individual components. RAM, GPU, CPU and my drives seem to be fine, I dont know how to
test my MOBO. The PSU is brand new so I dont think that is what is causing issues.
- I made sure there was no dust in my pc or in the coolers, also the temps seem to be normal.
- Reinstalled Nvidea graphics drivers
- None of my components are overclocked
- as far as I know the MOBO BIOS is up to date.

PC Specs from Speccy:

OS
Windows 8.1 Pro 64-bit
Processor
AMD FX-6350 33 °C
Vishera 32nm Technologie
RAM
8,00GB Dual-Kanaal DDR3 @ 937MHz (10-11-10-30)
Motherboard
ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2) 36 °C
Graphics
SyncMaster (1680x1050@60Hz)
PLE1900 (1280x1024@60Hz)
NVIDIA GeForce GTX 970 (ASUStek Computer Inc) 37 °C
Storage
465GB Seagate ST500DM002-1BD142 ATA Device (SATA) 26 °C
232GB Crucial CT250BX100SSD1 ATA Device (SSD) 24 °C
Optical drives
None
Sound
VIA HD Audio(Win8.1)

WhoCrashed .dmp files

On Sat 8-4-2017 21:52:18 your computer crashed
crash dump file: C:\Windows\Minidump\040817-8640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A6735)
Bugcheck code: 0x124 (0x0, 0xFFFFE001EFD2D8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
 
Solution
J
well a 600watt bronze power supply might get 82% under load.
600* .82= 492 Watts available
the GPU takes 75 watts from the PCI/e bus and rest from the 6pin.
for a total of 145Watts. (6 pin is rated for 75 watts)
you would only have 5 watts to spare to power the overclocking of the GPU.
As the GPU heats up it would most likely use up that extra wattage.
if you do look for another power supply, look for one that has a single rail.
I would guess that your PSU is up to spec for a bronze PSU.


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Colif

Colif

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Windows Hardware error Architecture (WHEA) errors can be caused by CPU errors - how did you test CPU?
Can also sometimes be drivers and other hardware like PCI cards or USB.
Can be fixed by BIOS updates so check it is newest.

the file blames, ntoskrnl = new technology operating system kernel. Its the brains of windows and has many functions. One is answering to driver requests, other is talking to hardware, so its hard to tell what caused it to crash.

follow this and create minidumps - http://www.thewindowsclub.com/automatic-memory-dump-settings-windows-8
that creates a file in c/windows/minidump
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it :)

dumps may show actual cause.
 
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WesselGroot

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Apr 11, 2017
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Thank you for your time,
The software I used to stress-test my CPU was AIDA64, the CPU had no issues while on 100% CPU load for several minutes.
I have no PCI cards installed and USB drivers shouldn't be the problem as I only have mouse/keyboard connected.

Here is a link to the latest .dmp file. this is the file I mentioned in my original post.
https://drive.google.com/file/d/0B_wAtH6Vd8jBNjNnY1dPQy1EMGM/view?usp=sharing
 
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WesselGroot

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Apr 11, 2017
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Update:
I did not have the newest BIOS, I was running version 2001. I updated to 2101 but for some reason BiosAgentPlus still says there is an update availible but I can't find it on the ASUSTeK support website.

The BIOS update did not fix the BSOD's though.
 
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johnbl

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Nov 4, 2012
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system was up for 2.4 seconds. most likely the CPU was reset by the motherboard logic due to a power problem. (most often with overclocked GPU)

the error reported by the CPU was a cache memory timeout on core 0 memory bank 4

since this was a panic bugcheck on reboot, it is only a partial memory dump and I can not tell much from it. I would ignore this memory dump and try to find why the motherboard reset the CPU in the first place. you fix that problem then you don't have to deal with the power supply problem with the hard coded power_ok signal.

i would assume your gpu's are pulling too many watts from the motherboard. Then the motherboard logic reset the CPU to stop the problem and prevent a GPU slot meltdown.
 
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WesselGroot

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Apr 11, 2017
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Thanks so much for your time johnbl.

I'm not very good with PC's but I think I have a rough idea of what is causing the crashes.
The only thing now is that I have no idea how I would fix this.

I read this forum post which I thought could fix my problem as well.
http://www.tomshardware.co.uk/answers/id-1760002/resetting-cmos-fix-computer.html
I reset my BIOS to factory settings but ofcourse that didn't fix it. (which I kind of expected)

since I've done this my PC does not make minidumps after a crash, or at least they don't show up on WhoCrashed Logs (I do still have minidumps enabled)

The last thing I can think of is sending back the component(s) that is(are) causing my pc to crash.
I still have warranty on all of my components. Is this a possible fix for my crashes? and what component(s) should I sent back for replacement?
 
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johnbl

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Nov 4, 2012
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normally, you reset the BIOS to defaults to remove any BIOS overclocking, then your remove any overclocking drivers for the CPU and GPU. if your PSU is underpowered you might underclock your GPU to see if it helps.

in terms of hardware, you need to check the power supply rating against what your GPU and the rest of your system requires. Basically getting a brown out on your power can cause this bugcheck. I have seen people replace, CPUs, motherboards, GPUs, and power supplies for this error. in this case the bugcheck is a side effect of a power problem. That is, the motherboard logic detected a power problem reset the CPU. At this point the power supply should provide a signal to the motherboard that the power is ok and the motherboard logic would allow the CPU to start and the system to boot. Problem is many PSU fake the signal to the motherboard and the CPU starts before the power is stable. This leads to the actual bugcheck that you are seeing even though the real cause is unrelated to the bugcheck. (bugcheck is a symptom of the underlying cause)
if the bughceck 0x124 showed a system up timer longer than about 15 seconds then you would be looking for a overheating problem.

do check the rating of your PSU, and check any connections from the PSU to the graphics card. if you have a modular PSU check to see that actual connection from the psu to the GPU is correctly rated and properly connected. if your BIOS can monitor voltages check the 12 volt rail is putting out 12 volts and that the other power leads have proper voltages.

Older style PSU might have wider fluctuations in power that could cause this problem.







 
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WesselGroot

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Apr 11, 2017
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My PSU is rated 80+ at 600W(which I believe is plenty for my system)
The BIOS of my MOBO does indeed monitor the voltage coming from the power supply. All the rails showed a proper voltage and the 12V seems to be fine, putting out 12.028V,
The 12V rail had two connectors so I switched them but that did not help.

I underclocked my gpu's memory and core clock by -200mHz and my pc hasn't crashed since. I will keep on testing so im sure it doesn't crash again.

If it doesn't crash again I can be sure it's my PSU that is causing this issue right?

Once again thank you for the help
 
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johnbl

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Nov 4, 2012
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well a 600watt bronze power supply might get 82% under load.
600* .82= 492 Watts available
the GPU takes 75 watts from the PCI/e bus and rest from the 6pin.
for a total of 145Watts. (6 pin is rated for 75 watts)
you would only have 5 watts to spare to power the overclocking of the GPU.
As the GPU heats up it would most likely use up that extra wattage.
if you do look for another power supply, look for one that has a single rail.
I would guess that your PSU is up to spec for a bronze PSU.




 
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