Odd Connection Problem

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elisz

Honorable
Feb 3, 2014
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Hello,


I have a kind of odd problem with my wired connection with my PC. I speculate it is somehow connected to the wireless connection through the wired ethernet? (I don't know if that makes sense, sorry.) Because it shows here (Direct Link): http://i.imgur.com/zn7fu7x.png
That it says "Batman!" (name of my 5.0 Ghz wireless) instead of just Network like on my other computer. My router has a dual connection (2.4 Ghz and 5.0 Ghz) I have disabled the 5.0 Ghz, because it is where my PC is connecting through. It's also weird that the connection on the picture above has a red "X" on it. I have tried to re-new my internet connection, updated my LAN driver, re-boot both my router and modem, un-plug and re-plug ethernet cable, try a different LAN socket, & re-boot my PC while unplugging the ethernet to no avail.There are only two computers that are connected to it.

Notes
-We have a 1gb connection
-Both computers use a 50 ft ethernet cable (Router/Modem are upstairs).
-It is showing on "Ethernet Status" that I have 1.0 Gbps connection through the ethernet.
-The download/buffering of videos, game patches are very slow.
-Using Centurylink's equipment (router & modem)


Thank you for any help/advice on this matter.

P.S.

I can give out any more specifics if need be. (Nothing personal of course. e.x, IP, etc.)
 
Solution
Ralston18
Please clarify: you have your own modem/router along with a modem & router from CenturyLink?

Something like the following line diagram:

CenturyLink ---coax---->modem---ethernet----> router -----ethernet----->your router ---ethernet---->PC's (1 and 2).

And one of routers is providing wireless to other devices? Only one router should be assigning IP addresses.

First be certain that you only have one adapter, wired or wireless, enabled on your PC.

In your case you wish to use wired so enable the wired adapter you wish to use and disable all other wired or wireless network adapters.

Then go into the wired adapter's configuration settings and configure the adapter to your network router.

If those actions do not restore network...
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Ralston18

Ralston18

Titan
Moderator
Oct 11, 2014
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Please clarify: you have your own modem/router along with a modem & router from CenturyLink?

Something like the following line diagram:

CenturyLink ---coax---->modem---ethernet----> router -----ethernet----->your router ---ethernet---->PC's (1 and 2).

And one of routers is providing wireless to other devices? Only one router should be assigning IP addresses.

First be certain that you only have one adapter, wired or wireless, enabled on your PC.

In your case you wish to use wired so enable the wired adapter you wish to use and disable all other wired or wireless network adapters.

Then go into the wired adapter's configuration settings and configure the adapter to your network router.

If those actions do not restore network connectivity, please run and post the results of "ipconfig /all" (without quotes) from your PC.
 
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Solution
W

Watkins12

Prominent
Jul 19, 2017
3
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520


Sorry for the tardy answer. I just read your request.
First of all, the red "X" you see means that the Ethernet is not connected. Consequently, you must be using wireless if anything. The previous answer is reading that you have two router/modems (Note: when it is written that way it usually means that they are a single unit, not two separate devices.) What I am reading is that you have two separate devices 1 router + 1 modem. The modem should be connected to your incoming Internet cable. Then connect that to your router. (Be sure to change your router's login password.) Your Ethernet cables should be connected to the router, not the modem.
If, however, it is a combined router/modem then you connect the Ethernet cables to the device, which is also connected to your Internet incoming cable.
I am not familiar with the Centurylink product as I exclusively use the ARRIS Surfboard product. The procedures should be the same, though.
One thing you should try is to go to a command prompt (I am assuming you have Windows computers. Be sure that they are updated, regularly.) At the command prompt, type "ipconfig /release". When that is complete type "ipconfig /renew'" In Windows 10 it is a bit different:


  • 1. Right click on the Windows icon at the bottom left of your screen;
    2. Select "Network Connections" from the menu that is provided;
    3. Select "Status" from the "Network Connections" menu. You have a large selection of settings, etc.;
    4. For now, scroll down and select "Network troubleshooter" which works really well; or,
    5. Under "Network troubleshooter" you will see "Network reset." Select that and follow the instructions to reset your network settings. You will have to do this on each computer.
 
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Watkins12

Prominent
Jul 19, 2017
3
0
520
I forgot to address your slow speed. A 1Gbps connection is much better than those with Mbps. However, it seems that the 1Gbps is attached to your Ethernet adapter and is not your incoming speed from your ISP. I have Charter and for most of the others, as well, home Internet comes in at ranges from 10Mbps to 100Mbps. The latter is very fast and that is what I have. I was getting 60 Mbps and found out that Charter was providing 100Mbps for the same price. I requested the upgrade and got it at no cost. One important factor is that the higher speeds require a DOCSIS 3.0 Modem. The ARRIS Surfboard router/modem provides DOCSIS 3.0, and supports 802.11 a/b/g/n/AC.
I suggest you check your device(s) to see what they offer for networking capabilities and the check with you ISP to see if they can help you with your download speed.
 
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