System Crashed during Game Session, Won't Boot (Suspect Graphics Card), Green Lines

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ngamer123

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Apr 17, 2017
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Specs:

AMD FX-8350 4.0 GHz Eight Core Processor
12 GB G-Skill RipJaw DDR3 1333
Diamond AMD Radeon HD 7870
ASUS ROG Formula V CROSSHAIR Motherboard
Cooler Master RS 850W RMBA 80 Plus

I was slightly overclocking my Diamond AMD Radeon HD 7870 while playing Battlegrounds yesterday when my screen went grey. I restarted the computer, but then the screen had green and purple-ish lines on it. The lines are present through the BIOS and until the windows 7 loading screen comes up, but then it goes to a black screen and nothing happens after that.

Images:
http://imgur.com/a/4YsNo
http://imgur.com/a/FZLRi
http://imgur.com/a/ymIau

I tried re-seating the graphics card and the RAM in different slots to no success. Safe mode will not boot, it freezes on CLASSPNP.sys. I was once able to login after running a memory diagnostics test, but that is not working anymore. When I did get in, I tried to run tests on the GPU but I was getting weird errors(I wish I could remember them, but I did not save them at the time).

When booting up, the VGA LED on the motherboard (ASUS ROG V Formula) blinks red for a few seconds, then the boot LED blinks red for a few seconds.

I don't have onboard graphics with my motherboard, and I don't think I have anyone that I can currently ask to test my GPU with.

My current thoughts are that it's either GPU failing or the PSU not giving enough power and possibly the SSD I keep my OS on? Maybe bad RAM? I don't believe the warranty on my GPU is valid anymore. My current plan is to purchase a GTX 1070 next week, but I want to make sure that if I upgrade, it won't corrupt the GPU or anything like that. Can anyone please help me? Let me know if you need more info

 
Solution
QwerkyPengwen
If you've exhausted other avenues with software and drivers and are getting the graphic issues even in bios then it's your GPU.

If you feel that you have been getting by just fine with your 7870 then you will be totally stoked with the performance of a new or low in graphics card like an RX 500 series or a GTX 1050 as they won't cost you very much but will definitely perform much better than what you currently have. Then maybe down the line you get a new motherboard and processor to go with it but for now for low-to-mid end gaming your processor is just fine if you can overclock it you can get more performance and squeeze a little more out of it. I didn't see you list any kind of cooling solution 4 your CPU I would recommend on the...
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QwerkyPengwen

QwerkyPengwen

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If you possibly have an older GPU lying around try it out and see if you get the graphics issues. If you don't have one then it will be difficult to diagnose if it truly is the GPU as you don't have onboard video. But seeing as how you were getting these graphic issues at bios it could possibly be the GPU. Do you happen to have another old PC or laptop that you could plug into the monitor to test this out? It could also be the monitor going bad.

It looks like your GPU has an HDMI port on it. If you have an HDMI cable and an HDTV try plugging it into the HDTV and see if you still get these graphic issues. Also, if you happen to have another VGA cable or a DVI cable (pretty much a different cable than the one you are using at the moment) try using those and see if the graphic issues are consistent across all of the output methods for your GPU because it could also be an issue with one of the outputs as well. Do whatever testing you can in this department and let us know the results.
 
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ngamer123

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Sorry, I should have mentioned that I don't think it's the monitor. I tested with 2 monitors using a DVI cord and I got the same problems. I tested with an HDMI cord and my Monitor prints the message "Out of Range".

Any ideas for somewhere I could test my GPU if I don't have one?
 
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QwerkyPengwen

QwerkyPengwen

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I'm thinking it's your GPU. It's just going bad. Since you were thinking of upgrading to a newer card but are afraid you will corrupt it you won't. If there is a software issue in the OS and/or an issue with the graphics drivers then that can be fixed with either using DDU for the drivers or just doing a fresh install of the OS. But to clarify something you are saying that you are having trouble booting into the OS? Or you are having trouble getting in because the screen keeps going all wonky and that is making it difficult for you to see anything to log in?

Also, you should wait to see what others might have to say about this problem.
 
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ngamer123

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Definitely being patient with this one, I appreciate the help, friend. :)

I recently uninstalled and updated drivers using DDU.

I cannot boot into the OS. Here is the process

Checking for devices -> Option to enter BIOS -> Start windows normally? -> Windows Logo loads but then freezes on a black screen after about 30 seconds.

When I boot into safe mode, the screen freezes at this moment(note: this is not exactly my screen, just freezes with CLASSPNP.sys as the last thing loaded). The only time I was able to boot fully was once using Memory Diagnostic Tool(Windows provided), and that was after my computer had rolled back to a previous graphics driver. From there, I updated to the latest driver that was recommended. After that, loading through the memory diagnostic tool did not work. Do you think I should allow Windows to roll back once again, then DDU, then re-install drivers for my graphics card?

Quick edit: Do you think the PSU would be a problem? My understanding of PSUs is that this PSU should be fine(and would be for the 1070, should I need it). I do have several fans, though.
 
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QwerkyPengwen

QwerkyPengwen

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ouch. your OS is corrupted. You need a fresh install. This might have been what was causing the graphics issues. But you also said that you were getting these issues in the bios screen as well. It could be a combination attack. Try a fresh install of windows and if you can do a clean install of the bios and see what happens graphically after that. If things start to work but you are still experiencing graphic issues then you clearly had an issue with bios and/or OS but also need a new GPU.

Your PSU should be fine.
 
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ngamer123

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Thanks for the recommendation. I am currently attempting to reinstall the OS, having some slight issues but nothing a little troubleshooting won't fix. I will update you when that's done(tomorrow), if you still want to help.
 
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ngamer123

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Update: Thanks for the advice so far. Am able to login to windows now. What's the next step? I'm still getting artifacts. Download tests? Run games to test it out?

Edit: picture

2nd edit: I updated AMD drivers, caused the issues I was having before with booting up. I repaired system to a previous point and I'm back logged in. This pretty much guarantees that this is a graphics card issue, correct?
 
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QwerkyPengwen

QwerkyPengwen

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If you've exhausted other avenues with software and drivers and are getting the graphic issues even in bios then it's your GPU.

If you feel that you have been getting by just fine with your 7870 then you will be totally stoked with the performance of a new or low in graphics card like an RX 500 series or a GTX 1050 as they won't cost you very much but will definitely perform much better than what you currently have. Then maybe down the line you get a new motherboard and processor to go with it but for now for low-to-mid end gaming your processor is just fine if you can overclock it you can get more performance and squeeze a little more out of it. I didn't see you list any kind of cooling solution 4 your CPU I would recommend on the affordable end something like a hyper 212 Evo or a cryorig H7.
 
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