Slow internet download randomly

CakeTM · Apr 20, 2017

My internet speed is usually 190 Download and 30 Upload. The upload hasn't changed but the download won't go up no matter what I try.

My wireless dongle is Linksys WUSB6300. This started after the Creators Update. Not sure what to do. Any suggestions? I have an Arris router and Cox Communications.

[strike]■ UPDATE: Factory Reset hasn't fixed it either. Seems to work on the rest of the computers in the house.■ [/strike]

It seems to be a router problem, not the Creators Update

Ralston18 · Apr 20, 2017

Do you mean that that particular wireless dongle works on other computers in the house?

For the problem computer, download and reinstall the wireless dongle drivers via Linksys's website.

Ziggylata · Apr 20, 2017

My ethernet connection is suffering frequent disconnects after the creators update. Ive been being led in circles by the microsoft support team that I was reluctant to ask for help in the first place and I am beyond frustrated. Ive reinstalled drivers, theyve deleted temp files and changed settings and nothing is getting it fixed.

I hate Windows 10 so much.

CakeTM · Apr 21, 2017

I've reinstalled the drivers. Everyone in my house uses the same dongle too. I'm stuck with this. I hate windows.

Ralston18 · Apr 21, 2017

Okay - it would be easy on this end to go off on a rant re: Windows "support". Lots of people share the frustration.

That aside you do have options. Here are two:

1) If you have access to your router's admin pages check the router's logs if available and enabled. You are looking for errors that occur just before or at the time of the disconnects.

2) You can use Event Viewer on your computer to likewise look for errors on your computer that likewise occur just before or at the time of the disconnects.

Event Viewer is cumbersome to use and takes some effort to learn your way around. Explore first and get a sense it all.

Remember that any given log may initially report "no data". However after a couple of minutes, entries will present. Plus right clicking any given entry will provide more details.

Here is an excellent "starter" from within this forum:

http://www.tomshardware.com/faq/id-3128616/windows-event-viewer.html

You do not need to immediately react or try to fix some error. Problems can cascade and the pattern may vary depending on what all the system is doing at any given time.

The immediate objective is to identify some error or pattern that corresponds with the disconnects.

CakeTM · Apr 21, 2017

The issue isnt disconnecting, it's slow internet

Ralston18 · Apr 21, 2017

Yes - slowness. Apologies. Failed to @Ziggalata and otherwise went off on a tangent....

However, the troubleshooting process is much the same.

Instead of Event Viewer, use Task Manager, Resource Monitor, and Performance Monitor to watch what your system is doing.

Open up Task Manager, for example and leave the window open for awhile. Watch the %'s, check the various tabs. Get some sense of what is going on with respect to your system.

You might note some application, process, or service running and using (or start using) a large % of some resource.

"Large" being relative so it may take some observation and time to identify some candidate. Some application trying to phone home perhaps.....

CakeTM · Apr 21, 2017

My CPU utilization never goes above 5 percent unless I have many programs doing multiple things or while I'm gaming. My memory never reaches more than 2gb's under the same circumstances and my network is always at 0 percent unless I'm downloading or on chrome and even then it's less than 1 percent. I watch it often and keep my system optimized and running fast. I realized it isn't my system because every other computer in the house has the same issue regardless of WiFi adapter.

Ralston18 · Apr 21, 2017

Backing up and regrouping here....

Arris Router - which model? Coax or ADSL connection? ISP is Cox per SpeedTest.

Did note that your speedtest time (GMT) /date stamp is a day after your post date....

Check the router's date and time stamp and where it is being synchronized.

CakeTM · Apr 21, 2017

Ralston18 :

I did not notice that... How would I check if it was Coax or ADSL? The ISP is Cox. Arris model DG2450A or WNR2000v5. The time stamp is 2017-04-21 13:29:47.00 when I check in the routers settings. That would be Arizona time.

Ralston18 · Apr 21, 2017

This device (router) = "DG2460" by any chance (typo)?

http://www.cox.com/residential/support/tv/article.cox?articleId=%7Bfe20d410-921d-11e6-5b73-000000000000%7D

Looking for User Guide/Manual - no hits on "2450"....

Did find this manual for 2460

http://arris.force.com/consumers/articles/User_Guide/DG2460A-NA-User-Guide/?l=en_US&fs=RelatedArticle

Coax cable connection.

Are you logging in by using 192.168.0.1 (default router IP) via your browser. See Page 22 in the above User Guide link:

GMT is Greenwich Mean Time. I believe that you are Mountain Standard Time or perhaps Mountain Daylight Time.

Guide does not seem to show enough screens/screen details for me to suggest where to look within the router's admin screens.

Anyway incorrect time and date settings can create various problems. Check your devices - just as a matter of elimination.

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