Can't retrieve files from hard drive.

sheep1003

Prominent
Apr 21, 2017
1
0
510
My laptop running windows 10 has a broken screen. I have an old laptop running windows 7. I need some files from the win10 laptop. I have taken out the hard drive and have put it in a enclosure to attach to win7 laptop.
The enclosure lights up when I put it in to the win7 laptop. My problem is that the hard drive doesn't show up in 'my computer'. I went to the manage section and it says it's working properly.
How do I get the files off it? The win10 laptop was password protected, I have read a bit about taking ownership but I can't access it at all to do this.
Do you have any suggestions?
Thanks.
 
Solution
If cloning or full imaging is not possible, then a data recovery specialist might be needed.

During any hard-drive not found crisis
If no hard-drive access, it's mostly either a physical failing or a "logical" failing
(Those with Dynamic or RAID setups -- seek advice from those specialists.)
There is a fork in the road, you choose which tine, which path, you believe is best --
1) Boot backup/restore/cloning utility usb or dvd,
[if no cd/dvd device in laptop, if affordable, get a usb cd/dvd device] and:
-- if possible, make a one-pass DIY clone onto an external HD; or
-- if possible, make a one-pass DIY full image of the hard-drive onto any affordable and reliable external media
OR
-- wait patiently, in whichever forum you're in...

RolandJS

Reputable
Mar 10, 2017
1,230
21
5,715
If cloning or full imaging is not possible, then a data recovery specialist might be needed.

During any hard-drive not found crisis
If no hard-drive access, it's mostly either a physical failing or a "logical" failing
(Those with Dynamic or RAID setups -- seek advice from those specialists.)
There is a fork in the road, you choose which tine, which path, you believe is best --
1) Boot backup/restore/cloning utility usb or dvd,
[if no cd/dvd device in laptop, if affordable, get a usb cd/dvd device] and:
-- if possible, make a one-pass DIY clone onto an external HD; or
-- if possible, make a one-pass DIY full image of the hard-drive onto any affordable and reliable external media
OR
-- wait patiently, in whichever forum you're in, for expert advice and help; or
-- if affordable, take it to a local computer fix-it place/specialist and let him/her help you; or
-- if affordable, if possible, send the hard-drive to a data recovery place
 
Solution

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