- Dec 26, 2015
- 22
- 0
- 4,510
Hello if any genius could please help id be greatly appreciative.
Right so from Friday the 14/04 my internet speeds have all of a sudden gone from 6-8mbps to 0.80-0.06 mbps and thats not the worse bit the constant drop outs make using the internet impossible.
i have been in contact with my ISP called TPG many occasions yet they cant seem to resolve this and i feel like i am being messed about here are all my updates:
- Call TPG and they do over the phone test and say the line is fine but we can see you have slow internet and constant drop outs.
- TPG send out engineer to the exchange to check for faults and fix.
- TPG call me and say the line as been fixed please do these tests with me to check internet speeds, reset hub bla bla bla still no change TPG escalate for technician to come to house.
- TPG technician comes to house resets my router and tests the line over the phone with TPG still no progress so they then escalate to telstra (The owners of all broadcasting)
- Telstra technician comes to house and looks around and says he cant find the connections box i need to find and gain access then arrange for another technician to come and fix. (massive waste of time)
- I located the connection box behind unit 1 i am in unit 3 the owner of the unit only speaks russian google translate helped alot here yet a few miss understanding moments he shows me box and says internet and phone done.
- Telstra technician is scheduled to come out on Wednesday the 26th
Please help me resolve this issue myself because these ISP are a complete waste of time and i cant stand not having internet for this amount of time.
THANK YOU
Right so from Friday the 14/04 my internet speeds have all of a sudden gone from 6-8mbps to 0.80-0.06 mbps and thats not the worse bit the constant drop outs make using the internet impossible.
i have been in contact with my ISP called TPG many occasions yet they cant seem to resolve this and i feel like i am being messed about here are all my updates:
- Call TPG and they do over the phone test and say the line is fine but we can see you have slow internet and constant drop outs.
- TPG send out engineer to the exchange to check for faults and fix.
- TPG call me and say the line as been fixed please do these tests with me to check internet speeds, reset hub bla bla bla still no change TPG escalate for technician to come to house.
- TPG technician comes to house resets my router and tests the line over the phone with TPG still no progress so they then escalate to telstra (The owners of all broadcasting)
- Telstra technician comes to house and looks around and says he cant find the connections box i need to find and gain access then arrange for another technician to come and fix. (massive waste of time)
- I located the connection box behind unit 1 i am in unit 3 the owner of the unit only speaks russian google translate helped alot here yet a few miss understanding moments he shows me box and says internet and phone done.
- Telstra technician is scheduled to come out on Wednesday the 26th
Please help me resolve this issue myself because these ISP are a complete waste of time and i cant stand not having internet for this amount of time.
THANK YOU
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