World of Warcraft hangs on logout/exit after computer has run awhile

Cylistarr

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Apr 24, 2017
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My system is home built, I put it together fall of 2015 and have had few issues outside of a slow boot time until just a few days after World of Warcraft released the latest patch content (patch 7.2). Since then the game freezes and becomes unresponsive on logout/log off for between 30 seconds to 5 minutes or more. After 5 minutes the game simply disconnects me if I let it go that long.

I've taken to simply keeping task manager up so I can just force stop the WoW process whenever I want to change characters or quit the game because it's actually faster to force quit the game through task manager and restart it than it is to wait for it to log my character out manually.

Aside from that at the exact same time that issue showed up my Mozilla Firefox browser took to loading extremely slowly. I use Bing as my homepage and it takes at least 30 seconds to load. Even if I don't use Bing, any page I try to load takes as long.

All these issues completely disappear if I restart the system or shutdown and turn it back on. For the first few times I log off/logout of World of Warcraft it's instantaneous as it used to be before the patch, perhaps 5 times before it begins to slow down, and gets worse from there. Same with the browser issue.

I'm at a loss. It only seems to be graphics related (I think) so I keep thinking maybe it's my GPU, but I wonder if it could be my RAM, however, I experience no other problems anywhere else and the issue happened right after WoW's 7.2 patch came out which leads me to wonder if something they installed could have affected my performance that badly.

I'm getting pretty frustrated with this, if anyone has ideas about what could be causing this, or has a solution that would be great.

Thank you.
 
Random thoughts that might give you something to work on:

Does this ever happen with any other games?
I wonder if the issue is related to a mod. Try turning all your mods off.
Given the problem continues after you log out, maybe it's a heat issue. Try monitoring temps.
After logging out, and forcing the game to close, monitor the task manager to see what is possibly using up the CPU time.

Given this happened after a patch, that makes me think it's probably a mod issue.
 

Cylistarr

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Apr 24, 2017
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Does not happen with other games. Tried removing all mods and that does slow down the hang time from 30sec. - 5 min., to 5sec. I'm not willing to run without addons entirely, however, so that's something I'll have to live with.

When I'm playing the game my motherboard clocks the CPU temp at mid 60's Celsius.
Not seeing anything major stealing CPU.

I'd say that something weird happened and just go with it if the logout/hang time were just 5 sec. and nothing else; however, there is still the issue of Firefox taking over 30 seconds to fully load that also became an issue at the same time. All these things may be unrelated, but I just don't know.

Any other thoughts?
-Thanks
 
As far as mods go, reinstall all the mods 1 by 1, and avoid ones that are not updated for the new patch. It's likely just 1 mod which is causing the hanging. You might also check if you have a firewall which is blocking stuff. That can cause hanging times while it negotiates with the offending program.
 

Cylistarr

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Apr 24, 2017
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Tried zero mods and the hang time is still several seconds. Also, when I did update the ones I had put back in after trying none at all, the unzip to my addons folder took about 100 times longer than usual. Normally when I install/update addons the unzip takes a fraction of a second; this time it took over a minute.

I tried this with several different addons afterwards, just to make sure it wasn't just 'that one'. Every one took a ridiculously long time to unzip, as opposed to the previous action of being almost instant.

Despite all that, it still takes 5-10 seconds to logout/logoff of a non-modded World of Warcraft on my machine; which, in the time during hang, the program is stated as being "not responding".
I even went to the cache and deleted the files associated with the addons I had removed, but that didn't help either.
I also defragmented my HDD and don't run any programs when WoW is running except for my anti-virus which has the game whitelisted in its firewall.

Any other thoughts? Appreciate the troubleshooting!
 

Maxcorpious

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Dec 9, 2010
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Open a trouble ticket with Blizzard support... they usually can tell you which folders to delete from your game folder. Maybe that will help.

If you didn't change any hardware then it's very likely a software issue. Maybe try new video drivers.

Last resort (not a good option):

When was the last time you reinstalled the OS? Maybe it just needs a fresh Windows reinstall? I tend to reinstall windows if I run into really weird issues, but I know that's not the answer you were looking for... just my opinion.
 

Carnaxus

Reputable
Apr 18, 2017
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Wait a minute. You said that unzipping the addons folder took longer than usual?

I hate to say it, but your HDD may be dying. Random loading/file function slowdowns can be indicative of sectors of your HDD going bad.
 

Cylistarr

Prominent
Apr 24, 2017
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510
Thank you for everyone's input, it would appear that throughout all the very strange symptoms that were going on, it was simply nothing more than a windows update issue. Slightly unreal, but I took a friend's advice and turned off windows update in control panel (I did not cancel the process in the system processes) just to see what would happen.

What happened was when I shut down my computer for a thunderstorm coming through, Windows 7 decided it was finally time to allow me to update (before this I was unable to use windows update, as it refused to work). It downloaded and installed -something- on the shut down screen and when I turned the system back on again and started WoW it acted normally as it always had before the issue started.

It's been a couple weeks (give or take a few days) and all the issues I was having, from the unzip slowness, to the Firefox browser hanging and the WoW hanging on exit all disappeared.

So, the fix was turning off windows update so that it would forcibly update without my permission on shut down and give me the update that fixed all my problems. Who knew.

Thanks again for all who gave ideas and suggestions!