Ping Spikes But No Packet Loss

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CommandoAir

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May 11, 2014
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Hi everyone, I'm having a bit of a problem lately with my latency.

When playing a game, I'll be getting rubber banding every few seconds or so, like my ping is spiking. I check my ping in-game, but it doesn't show anything. This is probably because games average out your ping. The spike is only short, but it's enough to rubber band me all over the place.

So I check my ping on the command prompt (ping google.co.uk) and I get good ping, 10-15 mostly. But occasionally, every 10 pings or so, I will get a spike to over 100. At the end of the ping test, I have no packet loss, though.

Additionally, this isn't just affecting my PC, It's also affecting my sisters, so I think it's the entire network rather than a PC specific thing. We are both using ethernet connection.

About a month or so ago, I was having big issues, ping stuck at 300, regularly spiking to over 1,000. I called my ISP (Virgin Media) and they said I had no connection. They 'changed some stuff' and it worked fine after, until a couple of weeks ago, of course.

I've logged onto my router and checked recent connections, and I don't see anything I don't recognise, so I don't think somebody is stealing my internet.

I'm not going to be able to reply until tomorrow, but I'd appreciate any help I can get. Thanks.
 
Solution
dudio
Obviously the first thing I'd say is power cycle the router.
If still experiencing problems, try doing TraceRoutes instead of pings, and ideally to the server IP if known.
( https://www.howtogeek.com/134132/how-to-use-traceroute-to-identify-network-problems/ ).
Also, some ISP modem/routers allow you to look at their network performance and see power levels, etc.
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JamesSneed

JamesSneed

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Oct 26, 2009
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Usually in a home setting this will be an overloaded router our your ISP.

I'm not sure what kind of Internet setup you have but is it possible to disconnect your routers ethernet from the wall and plug your PC directly into the wall jack? If so this would help eliminate the ISP or point a finger at it as you wouldn't be sharing your connection or going through the router anymore.

Also, take a look at http://www.dslreports.com/pingtest as a bit more advanced ping test.
 
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dudio

dudio

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Apr 26, 2015
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Obviously the first thing I'd say is power cycle the router.
If still experiencing problems, try doing TraceRoutes instead of pings, and ideally to the server IP if known.
( https://www.howtogeek.com/134132/how-to-use-traceroute-to-identify-network-problems/ ).
Also, some ISP modem/routers allow you to look at their network performance and see power levels, etc.
 
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Solution
ahnilated

ahnilated

Splendid
Nov 9, 2006
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Well I hate to tell you but different people call it differently. I have an ethernet wired router but I can use wireless of that router or wired off a switch. I asked for clarification so we didn't go running down a wrong road. Never assume anything.
 
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C

CommandoAir

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May 11, 2014
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Wired connection.


My router doesn't plug into the wall via ethernet, it has some kind of other cable (coaxial I think). I can post a pic of the connections if you like.


When I get home, I'll try a power cycle. If that doesn't work, I'll check if my modem/router shows me the levels, and I'll try a traceroute. By doing it to the IP, do you mean, for example, grab one of google's IPs by pinging google.co.uk, then doing traceroute to that IP?

Sorry if this is lacking information. I hammered this out quick last night before I went to bed.
 
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CommandoAir

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May 11, 2014
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Update:

After the power cycle, my ping to google.co.uk is back down to a consistent 9ms. I'll have to leave it for a while and play some games to see for sure, but it seems fixed.

I'm thinking maybe my router got clogged or something? About a week ago or so me and my sister both downloaded ESO (71GB EACH), so could that have had some sort of negative effect to cause this?
 
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JamesSneed

JamesSneed

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Oct 26, 2009
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Normally its just static charge that messes them up like that. Might try placing the router on a power-strip with RMI/EMI protection if you don't already have one for it. You can get them cheap like the Belkin BE112230-08. Also if it is happening a lot where you cycle the power and that fixes it you may get a new router or if its the ISP's router have them send you a new one.

Overloading a router is possible but once the load goes down they should be performing as usual.
 
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C

CommandoAir

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May 11, 2014
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Alright, I'll look into getting a power strip like that. The wiring in my house is pretty shoddy to be honest, so that sounds like the most probable cause. Thanks ;)
 
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