Alienware X51 Freeze/Stutter

Gabe_10

Prominent
Apr 24, 2017
6
0
510
I am having an issue where my Alienware X51 will freeze while I play games. When i go into my windows event viewer, I see the following error:
The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video1
Graphics Exception: ESR 0x405840=0xa0040800

the message resource is present but the message is not found in the string/message table


Any advice on how to fix this? Sometimes the machine works for 20 minutes before this error occurs.
 

Gabe_10

Prominent
Apr 24, 2017
6
0
510


If it is a hardware issue, do you have any recommendation on how to troubleshoot the issue?
 

Gabe_10

Prominent
Apr 24, 2017
6
0
510


Thank you. I have tried fresh installs of Windows 2x unfortunately to no avail. Unfortunately, the extent of my computer savvy is fresh installations of drivers and completely wiping my computer.
 

Gabe_10

Prominent
Apr 24, 2017
6
0
510



To give more detail, based on the sounds, it seems like the computer freezes at the split second when the fan turns on, but then continues as normal after that (but then I close the game, the fan turns off and the cycle repeats).