Motherboard/Bios from new HP won't recognize AMD GPU (when swapped out Nvidia card)

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C

catlicor

Distinguished
May 29, 2014
17
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18,510
Hoping someone has a suggestion how I can get my new HP computer's motherboard to recognize my AMD w600 GPU.

Bought new HP Desktop that came with Nvidia graphics card. I uninstalled the Nvidia software and plugged in my AMD W600 graphics card... upon booting up I get 3 long beeps and 3 short beeps.... and nothing on screen. HP told me that the beeps meant the BIOS image isn't recognizing the graphics card. It uses PCIe 16 slot (same as the Nvidia card I removed).... and the power usage is only 75watts and does not require power connection (less than the Nvidia card removed). HP has not been helpful, and I'm confused. I can't imagine the motherboard can't recognize AMD cards... is that possible? The computer only has one of the PCIe16 slots.
I tried updating the BIOS - didn't help.

If I take both the Nvidia and AMD cards out, then the computer can boot up just using the Intel graphics in basic motherboard plug.

I know the card works as I tested in another computer.
The HP will boot up with visible monitor using the Nvidia card it came with, or no card.



AMD card I'm trying unsuccessfully to connect: Firepro w600.


Motherboard info on new HP:
https://support.hp.com/us-en/product/hp-envy-750-400-desktop-pc-series/12079665/model/13385917/document/c05236921
HP name: Odense2-S
SSID: 828A
Dimensions: 24x24 cm (9.4x9.4 in)
uATX
H170
Socket type: LGA 1151
TDP: Up to 91 W


the new HP computer.
------------------
System Information
------------------
Time of this report: 4/26/2017, 09:40:46
Machine name: DESKTOP-2582LK2
Machine Id: {C7A157F6-F1B8-4C46-82DE-4834C6F0470E}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.160805-1735)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: 750-435st
BIOS: F.14
Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16334MB RAM
Page File: 4294MB used, 14982MB available
Windows Dir: C:\windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_2B4D103C&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10183 MB
Dedicated Memory: 2016 MB
Shared Memory: 8166 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Dell P2311H(Digital)
Monitor Model: DELL P2311H
Monitor Id: DEL4067
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_aaa9b03881ed8bef\nvd3dumx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_aaa9b03881ed8bef\nvwgf2umx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_aaa9b03881ed8bef\nvwgf2umx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_aaa9b03881ed8bef\nvwgf2umx.dll
Driver File Version: 21.21.0013.7319 (English)
Driver Version: 21.21.13.7319
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/19/2016 8:00:00 PM, 18110856 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5741-11CF-1B6F-400B1BC2D835}
Vendor ID: 0x10DE
Device ID: 0x1401
SubSys ID: 0x2B4D103C
Revision ID: 0x00A1
Driver Strong Name: oem64.inf:0f066de3b391ac9a:Section090:21.21.13.7319:pci\ven_10de&dev_1401&subsys_2b4d103c
Rank Of Driver: 00D10001
Video Accel:




 
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J

junkeymonkey

Polypheme
BANNED
Nov 11, 2013
17,389
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a few things

first off hp may use a proprietary bios and may only allow certain cards to work under it and workstation cards out side of there work station PC's ??

2ed

some models of store bought computers [dell.hp,acer,ect..] may come with a ''locked or fixed'' / legacy or uefi bios and may not allow you to change certain hardware as a video card.. this is done to protect them from undue warranty claims and refunds .this is not done to hurt you but to protect them. you really need to see if that upgrade has been proven to work in your model first before you invest money in it .. there are a lot of these threads here at toms to look at some models will allow upgrades and some dont.. and a lot of guys here say ya ya ya when is really no no no...it would be sad you spent $200 on a card that won't post after you installed it as most find out. then get told its your psu and you spend more and end up right back where you are now, but its up to you good luck..


you got to know the boards in these computers are not like the ones we use to do custom builds witch are open to upgrading with in the boards compatibly . the bios is custom made for there design and just for the parts they authorize to be used on there computers there only guaranteed to work as is out of the box as you bought it ,..


also these boards do not have to meet atx standards and there pci-e slot power may not do the required 75w needed for most higher end cards and can be limited to say 45 or 60w that is all thats needed with the low end factory oem cards that it may of shipped with
[example]
http://en.community.dell.com/cfs-file/__key/communityserver-discussions-components-files/3514/1030.DESKTOP.jpg

in the end any upgrade you do is all your own risk . the prebuilt manufactures only guarantees there computers work as sold to you as is out of the box from there factory with what they put on it , not a drop more

there in business to sell you whole ready to go computers , and dont worry about you upgrading them or giving you support to do so . thats not how they make there money they prefer you run to wal-mart and buy there ''better'' latest models


 
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C

catlicor

Distinguished
May 29, 2014
17
0
18,510
That's disappointing news, but makes sense. The Nvidia card actually required more power and was connected the the power supply... so I'm wondering if your comment about the motherboard not being able to supply enough power to the AMD card may be the issue.
Fortunately, I can return the computer to HP for refund.
But, now need to figure out best place to get another new PC, that WILL be compatible with the W600 AMD GPU. Any suggestions?




 
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