motherboard damage and other questions

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parker_307

parker_307

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Mar 29, 2017
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1. So I was looking at my motherboard and my thumb slipped and went across where the cup is installed will it be damaged?
2. So for say I take apart a computer and I wipe the hard drive to sell it will it damage my hardware in my computer?
3. What type of drivers and witch drivers from the asus z-270-a motherboard should I install and what are necessary.
Also would I have to install the drivers for graphics and chipset before I turn my pc even on?
And I a also tightened a standoff screw to tight how can I tell if there is damage?
 
Solution
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Here is Asus's RMA submission link. Fill this out, send them the board back, and you'll get a new one within a few weeks. Note that this link is only valid in the US and Canada.

https://cms-am.asus.com/ecp/Rma.html



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weberdarren97

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Aug 10, 2015
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1) On Intel motherboards, touching the socket can easily damage it. Any bent pins?
2) Wiping the hard drive shouldn't damage anything unless you opened it.
3) Please install the chipset, USB 3 and audio to start with. Windows should pull the rest through Windows Update.
4) You have to turn it on before you can install drivers.
5) You made the screw so tight that the standoff moves behind the board instead of the screw unscrewing from the standoff? If so, remove all the other screws securing the motherboard and take the board out. Once out, you should be able to grab the standoff behind the board with an adjustable wrench or a really tiny box wrench. If you have a nut driver, that would work too.

Make sure the standoff is unscrewed from the case before attempting to remove the board with the screw still through the board. Failure to do so may result in the board breaking. If at any point the board feels like it's flexing, stop what you're doing and consider all other options before proceeding.
 
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Darthutos

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Sep 15, 2014
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1. if you did that and when you say cup you mean cpu then definitely damaged the thing. some pins of the cpu slot is probably bent. you just destroyed a 200 dollars or so mobo. but no use crying over spilt milk.
2. you will not damage anything. other than maybe the hard drive itself if you got water damage in it.
3. you should download and run the chipset, the ime, and the audio driver. download your graphic card from amd.com or nvidia.com
4. how can you install drivers and chipset before you turn on pc? they are software not hardware.
 
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parker_307

parker_307

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Mar 29, 2017
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yes my cpu auto correct im not talking about the actual cpu im talking about the socket the cpu goes in i didnt do it too hard so is there any way i can check it?
 
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weberdarren97

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Aug 10, 2015
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@parker_307 Please clarify some details. When your finger went across the socket, did it rub against the solid metal retention mechanism or did you touch the pins within the socket?



Take the CPU out of the socket (careful this time) and take a picture of the socket. Take multiple from different angles so we can get a good look at the pins. You didn't touch the contacts on the CPU, did you? These are the gold plates on the bottom where it meets the socket.
 
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parker_307

parker_307

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Mar 29, 2017
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the metal part of the socket
only once and not veryy hard
 
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weberdarren97

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Aug 10, 2015
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If you didn't touch the pins, you didn't damage it.
 
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parker_307

parker_307

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Mar 29, 2017
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i touched the socket not the retention clip
 
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weberdarren97

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Aug 10, 2015
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Oh... Well it's probably not functional now. No worries, that's what warranties are for.

Do not turn the computer on. Bent pins may mean that the CPU would get power to the wrong contacts, potentially damaging the CPU. It seems that the only component you've damaged is the motherboard, so don't plug it in so you don't damage something else.
 
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Darthutos

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Sep 15, 2014
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the manufacturer would never honor your cpu socket with bent pins.
Obviously OP touched the pins (even though not hard, according to OP) but it doesn't take much. like if an ant crawled across it it would destroy the pins.
it's a bitter pill but let that be a lesson to you.
 
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weberdarren97

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Aug 10, 2015
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Asus replaced my bro's board when he bent the pins. He just told them it came that way, we never told Asus that he bent them.
 
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Darthutos

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Sep 15, 2014
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you got better luck dealing with asus than I did.
my clip on the end of pcie 16 was missing and my nic wasn't working. so I rma'd the board. They said physical damage and red circled some white spot on the edge of the board. (they did not mention the missing pcie clip or the nic but some white "spots"). to this day I refuse to buy any asus merchandise.
 
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parker_307

parker_307

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Mar 29, 2017
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I haven't contacted them yet or sent it in is there any way i myself can fix the pins?
 
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Darthutos

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Sep 15, 2014
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sure if you are very very careful with a steady hand maybe an empty mechanical pencil of the exact diameter. or maybe something similar. very gently microscopic pressure and bent them back into the correct angle. but if you have bent 90 dgree (or 0 degrees ones I don't know how you could do it but theoretically you could do it. invest in a table microscope. or get someone to hold a huge microscope for you. also we need pictures to see damages, if any.
 
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