Pc turned off mid game - not it wont turn on (dead gpu?)

Toggle sidebar Toggle sidebar
C

CherryPoppins

Prominent
Apr 28, 2017
7
0
510
So last night i was playing som PU BG when my pc turned off mid game... When i press the power button absolutely nothing happens.

My specs:

Intel 3930k (no OC)
Gigabyte x79 UD5
64 gb of kingston hyper x ram
EVGA Superclocked 780 TI
Corsair h100I cooler
Corsair RM850 PSU
Samsung SSD and 1 terabyte harddrive (no name)

So my first thought was the PSU - but its basictly brand new... I had an old Nvidia GT 640 lying around so i tried plugging it in - and boom the pc startet without problems what so ever.

But as soon as i plug my 780 ti back in the pc wont boot at all - litteraly nothing happens when i press the power button.

Is my GPU dead ? Or can it still be my PSU not providing enough power ? I spilled some cola into my pc a year ago - some of it hit the GPU on the pcb since it has no backplate - i waited for it to dry and then everything was fine - a little bit of sticky residue is the on the PCB but it worked fine for a year until it suddenly shut down.

Or can it still be the PSU not providing enough power ? The gt 640 only draws power from the PCI lane and not the psu itself.

But i am lost and have no idea how and what to test ? So where do i go from here ?
 
Sort by date Sort by votes
Herc08

Herc08

Distinguished
Aug 6, 2016
5,905
2
19,960
I honestly think the soda is causing issues. I mean just because it dried, it probably was due to over time and heat that it finally died. That 850 is MORE than enough power to deliver, so I'm pretty sure it wasn't that. But being that it will not boot at all is strange. Can you boot wihtout ANY GPU at all?
 
Upvote 0 Downvote
C

CherryPoppins

Prominent
Apr 28, 2017
7
0
510



I can boot with no gpu just fine - it also boots with the gt 640 just fine. I had it running today in some games with the gt 640 just to see if it would shut down again - which it didnt. Everything seems to work just fine untill i plug in the 780 TI then nothing happens at all... The first time i press the power button the light in my cpu cooler turns on for about half a second and then nothing after that. If i push the power button again the light in cpu cooler doesnt turn on again either - its just completely dead.

The heat on the graphics card (780 ti) was never a problem - i watched it very closely for about a month or two after the soda accident.

As for the soda - its not like the entire graphics card is covered in 2 mm of dryed out soda - its more like little drips here and there that dryed over time and became this sticky little "stains"

I know that 850 watt is more than enough - ive used this PSU for about a year now - my thinking was that its no longer providing 850 watt - as far as i can see the gt 640 only draws about 50 watt in full load - while my 780 ti draws around 350 watt if im not mistaking. But i honestly have no clue - hence the topic here :D
 
Upvote 0 Downvote
Herc08

Herc08

Distinguished
Aug 6, 2016
5,905
2
19,960
Well, it could be that the soda spill (even if it was a few drops) probably messed with the power connector causing the PSU to not fully cooperate. I wouldn't recommend continuing to turn it due to that may be the reason.

My recommendation? Get another 780 Ti or upgrade to another card. By using the GPU, you run the risk of damaging your PSU, and in turn your computer overall.
 
Upvote 0 Downvote
C

CherryPoppins

Prominent
Apr 28, 2017
7
0
510


I just tried cleaning the PCB with some rubbing alcohol and some contact cleaner i had laying around - would it be safe to give it one more try ? Or can it ruin the entire system ? There is still warranty on everything - BUT the cannot find the receipt for the stupid ass EVGA graphics card..... Otherwise i would have just send it in. I spend alot of money on this card only 1,5 years ago - and i really dont have the money atm for a proper upgrade - so getting the card to work is top priority.

Could the cleaning somehow have fixed the problem ? Or is it idiotic the even think this could work ? :p The gpu didnt smell burned or anything when the pc turned off - neither can i see any damage at all on the pcb itself.
dQyoGwD.png


I tried to show where the few drops landed - if that helps in anyway :p
 
Upvote 0 Downvote
C

CherryPoppins

Prominent
Apr 28, 2017
7
0
510


I formatted my computer 3 months ago and lost all my emails :( So i think im pretty screwed receipt wise - and i highly doubt EVGA would do an RMA without an actual receipt.

Is a dead graphic card a dead card ? Or can i go to some computer store and they can repair it for me ?
 
Upvote 0 Downvote
Herc08

Herc08

Distinguished
Aug 6, 2016
5,905
2
19,960


You can make an attempt on that repair, but no gurantee. If that chip is out, then the card is useless, unless they can replace the chip. But most of the top it's soldered on. Also, your emails, do you use IMAP? If you use yahoo, gmail, or some other services, I still have emails from 2011.
 
Upvote 0 Downvote
rcald2000

rcald2000

Splendid
Nov 3, 2009
5,558
146
28,990
Two things: (1) Reach out to EVGA support to submit the RMA request. Whether you use it or not, it'll remove stress knowing that you can RMA the card. It is under a three year warranty, and you do not need a receipt. They will ask you the date that you purchased the card and where you purchased it from. The vendor normally has records that are forwarded on the date of purchase, directly to EVGA. They will be able to confirm the date while you're on the phone with them.

EVGA support (888) 880-3842

(2) In addition to the 24 pin motherboard socket, is the 8 pin ATX socket also connected via PCIe cable to the power supply? I've marked both sockets with yellow ovals on the image below.

IK2PIpV.jpg
 
Upvote 0 Downvote
C

CherryPoppins

Prominent
Apr 28, 2017
7
0
510


It's an pop3 email server - and I'm pretty sure it's not on the server anymore - I opened up outlook and it should load everything from the server - but I still only get emails from after the format
 
Upvote 0 Downvote
Herc08

Herc08

Distinguished
Aug 6, 2016
5,905
2
19,960
Oh well if it's POP3 then you are not getting it back because it only downloads. Sorry man. But follow rcald2000's suggestion and try it anyway. Also do you know if you set up an account from the vendor our purcahses as guest? If you signed up, it should be there. Or you can just email or call their customer service since it was 18 months ago.
 
Upvote 0 Downvote
C

CherryPoppins

Prominent
Apr 28, 2017
7
0
510
Two things: (1) Reach out to EVGA support to submit the RMA request. Whether you use it or not, it'll remove stress knowing that you can RMA the card. It is under a three year warranty, and you do not need a receipt. They will ask you the date that you purchased the card and where you purchased it from. The vendor normally has records that are forwarded on the date of purchase, directly to EVGA. They will be able to confirm the date while you're on the phone with them.

EVGA support (888) 880-3842

(2) In addition to the 24 pin motherboard socket, is the 8 pin ATX socket also connected via PCIe cable to the power supply? I've marked both sockets with yellow ovals on the image below.
Click to expand...

I build pc myself and used multiple stores for the best prices - so I'm not exactly sure which store I bought it at - I'm checking bank account atm to see if I can find the transfer somewhere...

Regarding the CPU connector then yes - both 24 pin and 8 pin is connected to power supply

EDIT: Ive tracked down the store i bought it at - i find the credit card transfer in my bank account - emailed them asking for a new invoice. Ive also opened up and RMA at EVGA hoping for the best ! How does this work tho? If it turns out to be malfunctioned and need to be replaced - will i get a new 780 ti ? do they simply repair it ? Or will i get a never card but not as powerfull ? Like a 1050 TI or something that is similar in performance ?
 
Upvote 0 Downvote
rcald2000

rcald2000

Splendid
Nov 3, 2009
5,558
146
28,990
CherryPoppins I don't know what EVGA will opt to do. They definitely have refurbished 780 Ti's in stock, because they sell them as part of their b-stock program. But if they give you a choice, I'd prefer a pascal generation replacement. A equivalent performance card would be the GTX 1060 6 GB. But the 1060 has a lower TDP than your 780 Ti; 120 watts versus 250. It also has double the amount of VRAM. Whatever they offer you, will be better than what you currently have. Don't volunteer accepting a GTX 1060 6 GB. See what they offer you first. If they offer you a GTX 1070 as a replacement then you've hit the jackpot. It's a noticeably faster card.

Another thing: Could you please try swapping out the PCIe cables that go from the power supply to the 780 Ti? Perhaps the cables themselves are damaged. I have a hunch that the power is the source of the issue and not the graphics card. But we'll see. Glad you submitted the RMA.

One last thing: Would you mind taking a photo of the PCIe cables plugging into the graphics card, and another picture of the entire motherboard? Then upload them to imgur and share the link here. I just want to see if any other possibilities come up.
 
Upvote 0 Downvote
C

CherryPoppins

Prominent
Apr 28, 2017
7
0
510


I actually found the original box for my rm850 in which there was a brand new set of PCIe cables - which i ofc tried with the same results tho.

All the cables look like brand new - i double checked every connection in my setup just to make sure something wasnt off anywhere. I can take some pictures ofc - i will upload tomorrow morning - its the middle of the night here so its a little dark to take pictures. I also checked for anything that looked burned or "off" in which i found nothing at all. The psu dont even have dust on the fans - its litteraly like a brand new PSU. same goes for the cables.

As far as the rest of the setup everything is working properly. I checked cpu - ram - voltages - and temperatures. Everything is performing as usual. Same goes when the older gt 640 is plugged in. But as soon as i plug in the 780 ti everything goes to shit.

Im borrowing a gtx 680 from my friend tomorrow to get a card that needs the extra power from the PSU and not only the PCI lane - just to make sure the PSU isnt the problem

EDIT: When it shut down the first time the computer made this little click sound. Kinda sounded like something shorted and then the PSU shutdown as a security measure. i could be entirely wrong tho :p That sound just sounded familiar
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom