MSI 970 Gaming Mobo not allowing DRAM to run at rated speeds

cvaver86

Prominent
Apr 30, 2017
4
0
510
I am having issues with setting my DRAM to run at the rated speeds that both the MOBO and DRAM sticks support. I originally purchased both the MOBO and DRAM together as they were in a bundle deal. The MOBO supports 2133 OC, however, the OC Genie from MSI does not affect the DRAM frequencies automatically and it recommends not changing anything in the OC settings for the BIOS. The MOBO automatically sets the frequency to 1333Mhz and the timings to 9-9-9-24.

Hardware:
MSI 970 Gaming Motherboard - https://us.msi.com/Motherboard/970-GAMING.html#hero-overview
G.SKILL Ares DDR3-2133 8GB x 2 (F3-2133C10D-16GAB) - https://www.gskill.com/en/product/f3-2133c10d-16gab

I have tried using the XMP profile 1 and 2, which both automatically adjust the timings, voltage and frequency of my ram to the correct settings(10-12-12-31 1.6V 2133Mhz) and the system will try to boot into Windows but hangs on the Windows boot screen. I have also manually adjusted the Command Rate (2T per G.SKILL), Timings (10-12-12-31), voltage (1.6V) and the frequency (2133MHz) all in that order. Once I save the settings and reboot, the system does not even boot back up to BIOS and I have to reset the CMOS. I have tried changing the timing, voltage, CR to the rated settings except with the frequency of 1866Mhz which boots into Windows and then after a couple of minutes crashes.

I have had this build for a few months now and have tried playing around with the DRAM settings in the BIOS before but usually resulted in Windows crashing or having to reset the CMOS. I have successfully OC the CPU with no problems in the past without touching the DRAM settings. Right now I don't have any OC settings and have reverted the BIOS settings to default to test the DRAM. I have verified all the changes made through BIOS and CPUZ (When I can boot into Windows). I just reinstalled Windows 10 Pro yesterday but had the same problem before the reinstall.

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I have searched all kinds of forums over the past couple of months for this issue and have tried many suggestions. The only conclusion that I can come to is either the MOBO and DRAM I have aren't compatible, theres an issue with my BIOS, or I am just missing something simple (which I wouldn't be surprised). Does anyone have any suggestions?
 
Solution
I hate to break it to you but just because a board will support certain speeds does not mean it will do it with all RAM makes & models. Seen this plenty of times. Some motherboards just will NOT play well with some RAM modules.

Most recently saw this with an Asus X99E WS 3.1 board and some G.Skill 3000 RAM. Customer received this build from another builder and had issues from day one with random freezes and all sorts of issues, and the builder couldn't figure out the issue. Gave me the machine & I noticed it would only clock the RAM to 2133. If I enabled an XMP profile or tried tuning the RAM manually to ANY settings it wouldn't even POST to the BIOS.

I threw different RAM in there and the board had no problem enabling its XMP...

cvaver86

Prominent
Apr 30, 2017
4
0
510


It should run that, but as I tried running at 1866, Windows crashes.

Is there anything I need to check for compatibility other than the Mobo and DRAM? The cpu or something with Windows 10 perhaps?
 

cvaver86

Prominent
Apr 30, 2017
4
0
510


This makes no sense when both my mobo and dram support up to 2133, even if it has to be OC'd. I can understand Windows not using all of the hardware available with some as reserved but Windows would at least boot and just run at the restricted settings. The cpu bottlenecking the rest of the system could be an issue in some systems but I have had no issues with my cpu, gpu, or anything else, The socket wouldn't cause my problem.
 

Dark Lord of Tech

Retired Moderator
It was just a statement stating it can run a little higher , but OFFICIAL SUPPORT FOR THE 8350 is 1866.

Integrated DRAM Controller with AMD Memory Optimizer Technology

An optimized, high-bandwidth, low-latency integrated memory controller to feed more cores.

Supports up to DDR3-1866
Supports low voltage memories of 1.35V and 1.2V
Up to 29.9GB/s memory bandwidth for DDR3
Pre-Fetcher improvements
Direct communications to each core in Dual-Core module (APIC registers in each core
 

marko55

Honorable
Nov 29, 2015
800
0
11,660
I hate to break it to you but just because a board will support certain speeds does not mean it will do it with all RAM makes & models. Seen this plenty of times. Some motherboards just will NOT play well with some RAM modules.

Most recently saw this with an Asus X99E WS 3.1 board and some G.Skill 3000 RAM. Customer received this build from another builder and had issues from day one with random freezes and all sorts of issues, and the builder couldn't figure out the issue. Gave me the machine & I noticed it would only clock the RAM to 2133. If I enabled an XMP profile or tried tuning the RAM manually to ANY settings it wouldn't even POST to the BIOS.

I threw different RAM in there and the board had no problem enabling its XMP profile & overclocking it to the RAM's spec.

This is why manufacturers have QVLs with tested RAM models at certain speeds. You can typically go rogue and install RAM not on the QVL but at your own risk as it doesn't always work. If you're wondering by now if the RAM you have is on the QVL for your board....no, its not.
 
Solution

marko55

Honorable
Nov 29, 2015
800
0
11,660
Many don't. I rarely even look at a QVL either, but it doesn't change the fact that some boards just don't play nicely with some RAM. I've been burned by it myself before, and as soon as you contact the mobo manufacturer they're gonna ask what RAM you have installed. If its not on their QVL they won't support you and you're on your own.
 

cvaver86

Prominent
Apr 30, 2017
4
0
510
If it comes down to the Mobo and DRAM compatibility, that would make more sense. I didn't originally look too far into this at the time of purchase beings they were offered as a bundle. I will be sure to do more research in the future. Thanks!