- May 9, 2017
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Hello,
I’m having trouble accessing a Maxtor 500GB (DiamondMax 22 STM3500320AS) drive with backup data on it.
A little background: I have an identical pair of these Maxtor 500GB drives which had been installed in a D-Link DNS-323 network storage unit with a “mirrored” drive setup. The DNS-323 unit just up and died on me and wouldn't power up at all, but the drives don't seem to be affected. The D-Link support tech said that the unit stores data in a standard format and is not encrypted in any way, so it should be easily (Ha!) accessible on any Windows machine. I did try the following with both drives and the result was the same.
I installed it in a Window 7 tower and it IS recognized in the BIOS setup, but it doesn’t show up at all in “My Computer”. The tower has an IDE HDD as its main boot drive and the motherboard is an MCP6P M2+ (vers. 6.0) with 4 SATA ports.
When I installed the drive and booted up for the first time, Windows automatically installed drivers and said it was ready to use, but it doesn't show up in My Computer next to the main drive. When I run the Disk Management tool, it does show up there as “Disk 1” and shows three “healthy primary partitions” but it doesn’t have any drive letters assigned to any of the partitions. The main boot drive shows up as “Disk 0” and it's only partition is labeled C:. I did a disk re-scan, as suggested in other posts but it had no effect.
The computer also has a new SATA DVD drive installed which works fine, so I don’t think there’s any problem with the SATA controller. I've tried connecting it to different SATA ports with different power and data cables but the result is always the same. So, the problem seems to be that Windows is just not assigning it a drive letter and I don’t know why, or how to get it to do so.
Can anyone please help me? All of my family photos and videos are stored on these drives. Thanks.
I’m having trouble accessing a Maxtor 500GB (DiamondMax 22 STM3500320AS) drive with backup data on it.
A little background: I have an identical pair of these Maxtor 500GB drives which had been installed in a D-Link DNS-323 network storage unit with a “mirrored” drive setup. The DNS-323 unit just up and died on me and wouldn't power up at all, but the drives don't seem to be affected. The D-Link support tech said that the unit stores data in a standard format and is not encrypted in any way, so it should be easily (Ha!) accessible on any Windows machine. I did try the following with both drives and the result was the same.
I installed it in a Window 7 tower and it IS recognized in the BIOS setup, but it doesn’t show up at all in “My Computer”. The tower has an IDE HDD as its main boot drive and the motherboard is an MCP6P M2+ (vers. 6.0) with 4 SATA ports.
When I installed the drive and booted up for the first time, Windows automatically installed drivers and said it was ready to use, but it doesn't show up in My Computer next to the main drive. When I run the Disk Management tool, it does show up there as “Disk 1” and shows three “healthy primary partitions” but it doesn’t have any drive letters assigned to any of the partitions. The main boot drive shows up as “Disk 0” and it's only partition is labeled C:. I did a disk re-scan, as suggested in other posts but it had no effect.
The computer also has a new SATA DVD drive installed which works fine, so I don’t think there’s any problem with the SATA controller. I've tried connecting it to different SATA ports with different power and data cables but the result is always the same. So, the problem seems to be that Windows is just not assigning it a drive letter and I don’t know why, or how to get it to do so.
Can anyone please help me? All of my family photos and videos are stored on these drives. Thanks.
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