WHEA_Uncorrectable and Clock_Watchdog_Timeout BSOD errors Civ VI

anderson7170 · May 12, 2017

Hi everyone,

I just built my first PC this week with the following specs:

Intel Core i7-7700K 42.GHz CPU
Cooler Master - Hyper 212 EVO Cooler
ASUS - Strix Z270-E MOBO
Corsair Vengeance LED 16GB DDR4-3000 RAM
Samsung 850 Evo SSD
EVGA GeForce GTX 1070 8gb SC ACX 3.0 Black Edition GPU
EVGA SuperNova G2 750W 80+ Gold PSU
Periphs - Kingwin fan controller and NZXT Hue+

For the first week or so I've mainly been playing PUBG and a little bit of Civ VI. I did not set up any overclocking, and left my BIOS pretty much as it defaulted (Turbo mode up to 4.5GHz, RAM set to 2133mhz, pretty much everything else set to auto). I didn't want to push it until I made sure the build went well.

Everything was running very smoothly until today when I started playing Civ VI I suddenly got a BSOD with a WHEA_Uncorrectable Error.

I did some research, went into the BIOS and set everything to default (which is pretty much already was) and also turned off turbo mode so my processor would max out at 4.2GHz.

This did not fix the issue, so I downloaded ASUS suite 3 to detect any available BIOS updates for my MOBO. It found multiple available updates so I installed them and after several boot issues (I had to set my sata configuration back to the intel rapid storage technology mode from AHCI) I was able to get everything running again.

I jumped back into Civ VI and this time the PC crashed with a Clock_Watchdog_Timeout error. My temps are fine - I know the Cooler Master is not the best fit for my current setup but I have excellent airflow and I'm not yet overclocking. My system should be able to handle it.

I did more research and found that sometimes ASUS suite 3 can cause this issue. Kinda seems like I put out a fire by starting another fire, but anyway I uninstalled ASUS suite 3 and my PC crashed a third time with the WHEA_Uncorrectable issue again.

I've browsed several threads and have been working on this all day with no success. I ran a windows memory diagnostic to check if the RAM could be the issue and it showed no results. I also downloaded the Intel Driver Utility to see if my chipset needed an update and that seemed to be fine. I ran the intel processor diagnostic test and passed. I also updated my GPU drivers with GeForce Experience. I've read that sometimes a USB driver can cause this issue but I'm not sure how to test/update those.

It seems odd to me that it only happens when playing Civ VI - everything else works completely fine and I can run PUBG with no issues. Civ VI also worked earlier this week with no issues.

If anyone is familiar with the ASUS BIOS, particularly the BIOS for the ASUS Strix Z270E, maybe you can point out some key settings I should double check? As I said this is my first build and it could easily be a simple rookie mistake.

Here is a link to my BlueScreenView capture: http://BlueScreenViewLink

Thank you in advance for any assistance and please let me know if other information would be helpful!

cin19 · May 15, 2017

One of the errors, Clock_Watchdog_Timeout, did relate to the cpu, and the game ( Civ VI) is the cpu intensive game. Also you said the temps are fine, and no overclock too, so I think one of the cores may has problem, like not working properly. Other error related to hardware too.

You may try to use msconfig, try boot the pc with one core, two cores, and so on to see, the PC works fine or not. Usually intel cpu is very good, but who knows? Or maybe something else.

eyupo92 · May 16, 2017

Know your poison before you use it, look at the game settings first before searching for hardware errors. If this happens on a specific software but not on other software, then it is software related, not hardware related.

Is the CIV an original game or does it use some kind of crack ? If it uses some kind of crack, that crack may call an unsupported CPU instruction and may lead to fail, in this case don't search for anything else, it is crack related. In this case, it might have led to corruption on hal.dll that that may still lead to problems in future; repairing it/the OS might be required.

If the game is original, try to update the game with latest patches, they might have added a solution to our problem.

If that also fails, use game settings that uses lower system resources, like lower CPU and/or GPU and see if it still happens. There is no point of trying to use higher details when you can not play the game at all. As I said on top, know your poison.

The last message in this thread here has some useful information : https://answers.microsoft.com/en-us/windows/forum/all/blue-screen-0x00000124-and-haldll-error/bff7bb96-4b9d-4448-ac4b-6b21dcea8cd7

It also refers to here: http://www.faultwire.com/solutions-fatal_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-*1289.html where it says your problem is a "machine check exception"

As with all Microsoft answers on Microsoft forums, the same useless advice is repeated by the same Indian guys, but the above ones may help.

To eliminate issues related to heat and CPU/GPU overheating, you might run Furmark or MSI Kombustor ( = Furmark with D9/10/11/12 capability so you shoudl prefer this as CIV VI uses DX, not OpenGL ) and a CPU/RAM torture test like OCCT. They might heat your computer to the limit and by running them for 30 minutes or so you can see if your issue is related to heat development or not.

Contrary to popular belief, there are no "free diagnostic" utilities that can do proper RAM testing. The best RAM test out there is called Microtopology RAM test and that is part of Eurosoft's Pc-Check professional diagnostics family,and it works on DOS, Windows and UEFI environments as part of a diagnostic software kit. If your RAM passes Microtopology test, then no other test can find a RAM error. But as I said, look at CIV and play with its settings.

anderson7170 · May 22, 2017

eyupo92 :

Know your poison before you use it, look at the game settings first before searching for hardware errors. If this happens on a specific software but not on other software, then it is software related, not hardware related.

Is the CIV an original game or does it use some kind of crack ? If it uses some kind of crack, that crack may call an unsupported CPU instruction and may lead to fail, in this case don't search for anything else, it is crack related. In this case, it might have led to corruption on hal.dll that that may still lead to problems in future; repairing it/the OS might be required.

If the game is original, try to update the game with latest patches, they might have added a solution to our problem.

If that also fails, use game settings that uses lower system resources, like lower CPU and/or GPU and see if it still happens. There is no point of trying to use higher details when you can not play the game at all. As I said on top, know your poison.

The last message in this thread here has some useful information : https://answers.microsoft.com/en-us/windows/forum/all/blue-screen-0x00000124-and-haldll-error/bff7bb96-4b9d-4448-ac4b-6b21dcea8cd7

It also refers to here: http://www.faultwire.com/solutions-fatal_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-*1289.html where it says your problem is a "machine check exception"

As with all Microsoft answers on Microsoft forums, the same useless advice is repeated by the same Indian guys, but the above ones may help.

To eliminate issues related to heat and CPU/GPU overheating, you might run Furmark or MSI Kombustor ( = Furmark with D9/10/11/12 capability so you shoudl prefer this as CIV VI uses DX, not OpenGL ) and a CPU/RAM torture test like OCCT. They might heat your computer to the limit and by running them for 30 minutes or so you can see if your issue is related to heat development or not.

Contrary to popular belief, there are no "free diagnostic" utilities that can do proper RAM testing. The best RAM test out there is called Microtopology RAM test and that is part of Eurosoft's Pc-Check professional diagnostics family,and it works on DOS, Windows and UEFI environments as part of a diagnostic software kit. If your RAM passes Microtopology test, then no other test can find a RAM error. But as I said, look at CIV and play with its settings.

Thanks for your insights here. I went back into the BIOS and set my RAM to XMP up to 3000MHz and that seems to have solved the issue.

I'll update if anything changes.

barryni · Jul 30, 2017

Hi, i have the same issues, 7700k z270p mainboard and 16gb 3000 mhz, sometimes I have freezes going in bsod and staying at 0%, most of the time when gaming and some times when just in the main menu of a game.

I get the clock_watchdogs_timeout
And the whea_uncorrectable

Cpu and mainboard and memory are new video card is gtx 960
Psu is also new corsair 650

I don't know what to do about it

Regards

Barryni

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