Hey I just helped a friend build a gaming PC and he is using an MSI 970 motherboard with a gtx 1060 GPU and for some reason he does not get any signal on his TV when plugging in an HDMI. This is his first time boot up and he needs to install windows still. I am hoping its the drivers needing to be updated and not his GPU since the GPU cost him a good $250. Can anyone confirm to me that it is the drivers needing to be updated to be seen on a regular TV? He spent a lot of his money already on the build and does not own a computer monitor.
HDMI problem please help!
- Thread starter Novoj
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1LiquidPC
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- Oct 11, 2014
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The drivers aren't going to be your problem. I installed my HTPC using my TV and get a display before driver installation for entering UEFI and so on, before installing Windows. What board is your friend using? Does it have onboard HDMI on the board itself to test? If so, try that. May want to remove 1060 all together as well. For that matter, you are using the 1060 HDMI output, correct? Correct input selected on TV? I would double check all your cable connections again before doing these steps though. Does the PC power up and stay running otherwise?
frostedtim
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If windows is not yet installed, it is not a driver issue.
See if you can plug in a different monitor, using HDMI or any other interface if you can to test. It could be a dud video card, but testing on other monitors will help make that determination.
Also, make sure there is sufficient power going to the video card. Make sure the appropriate power cables are installed.
If you can post full system specs, this may help.
See if you can plug in a different monitor, using HDMI or any other interface if you can to test. It could be a dud video card, but testing on other monitors will help make that determination.
Also, make sure there is sufficient power going to the video card. Make sure the appropriate power cables are installed.
If you can post full system specs, this may help.
He is using an MSI Gaming 970 Gaming AM3+/AM3 AMD 970 and SB950 SATA 6Gb/s USB 3.0 ATX AMD Motherboard. It does not have ANY capable display ports on the MoBo. He has to use the GPU for video and he has tried multiple HDMI cords on 2 different TV's with the corrrect tv input. I am not completely sure if he has everything plugged in correctly since I am not there with him.
frostedtim
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Ok, you have established that your friend has tried different cables and different TVs with correct settings, and he is still not getting any picture. From the specs you posted, the PSU should be enough to power the video card.
At this point, we need to verify that the video card is properly installed with appropriate power cables coming from the PSU. You may have to have your friend physically remove and then re-seat the card and cables, just to make sure.
If that doesnt work, then try plugging back in the previously used video card to test. If the old card still works and you can at least get a picture output, then we know that the new video card is a dud and your friend will need to exchange it.
frostedtim
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HDMI should at least work for basic video output, even without drivers installed. But yes, test using other interfaces if you can, as this will help narrow the issue down to the video card.
frostedtim
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Geek Squad will charge a fee to test things out, and you will not be able to recover that fee if it is determined that the card is bad or defective.
Which was expected but that might be his only choice unless he buys a monitor. Do you have any other solutions to where he can probably use a computer monitor just to get drivers updated somewhere? I was thinking a local computer repair shop but I have no idea. Anyway thanks for the help
frostedtim
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Repair shops will do the same thing as Geek Squad, because they want to stay in business.
If you have a friend that has a basic monitor you can plug into to test, great, try that. If not, you may try to find a cheap monitor at places like Goodwill or Salvation Army.
If you dont have any other options to test, then I would say it may just be best to return the card as defective and get your money back or at least exchange for an equivalent replacement.
If you have a friend that has a basic monitor you can plug into to test, great, try that. If not, you may try to find a cheap monitor at places like Goodwill or Salvation Army.
If you dont have any other options to test, then I would say it may just be best to return the card as defective and get your money back or at least exchange for an equivalent replacement.
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