Mass Effect Shuts down my PC.

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XAKEP

XAKEP

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Okay I was wrinting this long post and I alt+F4 by misstake and all my 500 lines of text GONE.

This time around I'll be super quick, facts only.

Andromeda Mass Effect + 1080ti 2 WAYSLI+ AX860 PSU.

In title menu when it's at 100% load or during game play if I set all to ultra + unlock frames to my 144Hz monitor computer shuts down. Almost looks like over-current protection. According to my KILL-A-WATT MAX I ever get is 720WATT. And that's in the title screen as people may know game for some reason takes 100% of GPU power.

If I lower settings and cap frames to around 120fps I am good.

3DMark , AIDA64 with ALL stress test running at same time NOT shutting down PC. Also I have games like NEw Ghost Recon Wetlands on ultra and Superposition not doing anything, it's all good. Only application shuts down PC is MassEffect Andromeda.

Any thoughts guys because I am forced to play at lover frames and quality cause for some reason my PC don't want to play it. Wierd.

Thank you

P.S.

KILL-A-WATT showing 720 Maximum , like ever in Andromeda. I'll tell you more. When I do 3D Mark tests or some synthetic benches I am not even getting to 700watt, so this game is REALLY eating power for some reason.

Anyways to test PSU ? Like some sort of LOAD Stress test for PSUs. I really hate to get a new one.

Thank you once again.
 
Solution
Vic 40
Seems like something goes out of spec when starting that game. Might well be that your psu will run fine in another system,but doesn't work well with the motherboard you have.
You can contact Corsair,make a support ticket and see if you can rma your psu. They could test the psu fully and better than we could with hardware at hand.

I'm not worried about the 756watts you pull from the wall,like said is this not what the psu really uses and the psu should be able to really supply 860watts to the pc.
If i calculate efficienty then is your system using about 680watts which is something htis psu should be able to handle without issue.

You also have troubles when just using one gpu?
Can you reconnect the power connectors used at both end of...
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Vic 40

Vic 40

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[strike] Your motherboard is?[/strike] The rest is i expect what's under your avatar ...
(I'm and idiot,saw 10 and figured that was the os you talked about,need to read better :pfff:)

The ram,do the four sticks come from one package (is one set) or are these two sets combined?

The wattage seems fine,you need to take efficiency into consideration as well. What you take from the wall is not what the psu uses,that's less (about 10% with a psu like that) and the psu should be able to fully deliver 860watts to the pc (so more would be taken from the wall to get that).

Getting back to the motherboard,it has Asus Antisurge,which might shut off a pc if it senses loads out of spec.Maybe this is triggered with the psu,doesn't mean that the psu is bad,but that the motherboard might be a bit to tight in it's parameters.
Had that with my own Z77 motherboard and a AX760 which works fine in another pc.

I think btw that the stresstest tool OCCT has a psu test ...
 
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XAKEP

XAKEP

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I pretty much tried all of them but funny part is this. For some reason I am not getting that high on synthetic benches (power wise) like in Andromeda. Odd. I'll try one more thing but I really think it's some sort of protection kicking in.
 
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XAKEP

XAKEP

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Yeah RAM is 4x8 kit , premium set.
Amazing tip about anti surge and I do remember turning it on at some point of time many BIOS updates ago. (I hope on this mobo)
Another great tip about stressing PSU, I asked before in other places people don't really know any. So good one with OCCT. I did quick look and i think it's similar to AIDA64 stress test where you can load everything at same time. This is first time I kinda disappointed for not taking AXi unit where I can watch REAL wattage used by PSU at any time. Together with my H100i Cooler with integrated Corsair Link I could of watched my Wattage flow.

Thank you once again. For some reason I think Anti-Surge is the real deal. But if that so, Should I disable it ? I mean it's there for a reason. ......well we'll see.
 
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XAKEP

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I went to the bios and for some reason Anti Surge protection was already off. From what I can read it's protecting system from under voltage or over voltage (OVP and UVP) Also I disabled all energy saving features like Spread Spectrum and CPU Intergrated VR Fault MAnagement just to see if it'll work. But at same time I activated surge protection just to see what's up.

In Andromeda for few minuts on main login screen I had some craze Wattage but system was holding on.


But when I started actual game after few short minutes PC shut down. But this time around I managed to get a message I was hoping to get. Because I know how what is the problem, well sort of.


I am almost positive it's my PSU. I am starting to remember how I got it to begin with. I got it on Newegg when they had brown box sale RB units. I mean I am sure it's all good and everything but RB is RB.
What should I get HX1000i or AXi1200 I want to monitor my power from now on so both units will do the job. From what I understand AXi units have Digital voltage regulator and in Corsair Link software there are more data vs HXi units ?

Any suggestions because it looks like I need a new PSU :(

P.S.

I'll do this OCCT test as suggested before just to see if I can manage to shut down computer without actual game running to confirm it's PSU. Also Vic 40 you're getting best answer because that anti surge kinda confirmed what I thought it is.
One question still there. I didn't have it on (surge thing) why computer were shutting down, I mean now I am getting nice message before it was just nothing.

I know there are Over-voltage overwrite switches on my board but I think it's for overclocking. I guess I'll need to do more research on this issue since I know what to look for from now on.
 
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Maebius

Maebius

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It looks like a PSU issue.
Can you confirm your PSU cable placement before you go and buy a new one?
Meaning to check if you have 4 seperate cables coming out of your PSU and into your gfx card's 8/6 pin connectors.
I've seen lots and lots of people connecting the same 8pin cable that has 2 8pin connectors at it's end to both the card's power inputs and that's bound to cause problems.
Other than that, Mass Effect Andromeda is notoriously problematic with overclocked cards. I have to drop my card's overclock to almost stock for it to work and only for this game (and I have a lot! :) )
 
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Vic 40

Vic 40

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Seems like something goes out of spec when starting that game. Might well be that your psu will run fine in another system,but doesn't work well with the motherboard you have.
You can contact Corsair,make a support ticket and see if you can rma your psu. They could test the psu fully and better than we could with hardware at hand.

I'm not worried about the 756watts you pull from the wall,like said is this not what the psu really uses and the psu should be able to really supply 860watts to the pc.
If i calculate efficienty then is your system using about 680watts which is something htis psu should be able to handle without issue.

You also have troubles when just using one gpu?
Can you reconnect the power connectors used at both end of the psu,just to see if all is connected well.The support ticket is imo still warranted,but you can try nevertheless.
 
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Solution
XAKEP

XAKEP

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Yeah all cables look solid. I just disabled SLI for little while and just stress the hell out of it. For past 2 weeks. Not a single shut down. So yeah it's PSU alright. I just wondering why. IS it possible PSU degraded and even let's say KILL-A-WATT is correct but 850 rated PSU can't handle CLEAN 750WATT power and computer is shutting down. Cause like I said before I haven't see anything about 750 , ever.
 
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XAKEP

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I checked and rechecked all cables. For past 2 weeks I disabled SLI and using 1 GPU and not a single shut down. So it has to be PSU. I am looking at 1200 rated PSUs. Because I have H100i may be HXi1200 with corsair link is good fit.

But like I said no problems at all since I disabled SLI using second GPU for Phys X for a while until I get new PSU.
 
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Vic 40

Vic 40

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Did you test each gpu on it's own? Reinstalled the drivers? If possible try another sli bridge ...

If you think it's the psu do rma the one you have,imo worth it. Contact the shop you bought it from or make a support ticket via Corsair. But it's up to you.
 
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XAKEP

XAKEP

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I got unit on newegg few years back never really had any issue with it. It got in Brown box it's an RB unit. Because I don't have anything to replace it with to do RMA I am looking at RM1000i unit. According to TechpowerUP it's a solid unit. Having it has corsair Link I really like it. And I am sure 1000W is more than enough for me ......right ? I mean what we're talking about here high-end x99 system with 2 1080ti .

https://www.techpowerup.com/reviews/Corsair/RM1000i/

Newegg having a sale on it right now. I am grabbing it.
 
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XAKEP

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I will. I have a feeling because My current unit is an RB unit they didn't use proper or may be quality parts and it simply can't handle such wattage anymore. I am not sure but I think unit came with 3 year warranty instead of 10 (i think) years for new AX units.

Then again it could be completely diffirent something like wall socket pushing bad power or something. I am thinking about getting 1500VA rated UPS. Just to have stable power from the wall.
 
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Vic 40

Vic 40

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Did you btw surge for this problem? Found several threads like this one,
https://www.google.nl/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&ved=0ahUKEwjLt4yRsZ3UAhUHIlAKHV7tCO4QFgg6MAM&url=http%3A%2F%2Fanswers.ea.com%2Ft5%2FTechnical-Issues%2FMass-Effect-Andromeda-silently-kills-my-computer%2Ftd-p%2F5941015&usg=AFQjCNGXQqyEsHgzAVV11R8YtlBelSOvGA&cad=rja
saw one say he changed the psu as well and still got the problem.
For more threads,
https://www.google.nl/?gws_rd=ssl#q=mass+effect+andromeda+pc+power+issue
 
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XAKEP

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Yes I did looked at them. I really think MAss Effect killing computer from it's awsomness and power hungry specs but that's why we're called enthusiasts.

Weekend of playing hardcore. Ultra settings and uncapped frames (boo ya 144hz monitor) and 0 shut downs. On top of that I did complete rewire. I really like what I did without and extenders that I really could use. I use only some for main cables and I think it came out nice.

Take a look. And thank you for your help.




 
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