BSoD while playing games in general since Win 10

Gods Guardians · May 14, 2017

Ever since i installed Windows 10 I've noticed I blue screen on several games and sometimes its on games i dont expect it. The first 4 games i noticed it with was Overwatch, WoW, No Man's Sky, and Watch Dogs 2. And now lately i bluescreen on games like Heroes of the Storm and Fallout 4 where i have never blue screened before. Graphics here range from low demand to high demand and I've played other games like GTA5 without blue screening ever. I get a variety of BSoD. Most times its IRQL not less or equal.

I use bluescreen view to help me with it but im stumped. Most of them point to the file ntoskrnl.exe(somes with the +95adf or +1886a9) I've tried running a memtest which i passed, ive scanned my system for corrupt file using the cmd prompt. Ive reinstall windows several times. I have even reinstalled my graphics drivers a million times as i know this issue is caused by nvidia. drivers. I have even used DDU to uninstall the old files and then reinstalled them. I have made sure that all my drivers are up to date for EVERYTHING on my computer. I have tried almost everything i can possibly think of at this point and nothing seems to help.

Colif · May 14, 2017

Can you download and run who crashed - it is similar to Bluescreenview but formats things in an easier to read way. it will give us a glimpse of the errors you getting and might help us solve them

Copy/paste summary in here and I see what I can do

irq errors are generally drivers, can be ram but you checked that.

Gods Guardians · May 14, 2017

Windows version: Windows 10 , 10.0, build: 15063
Windows dir: C:\WINDOWS
Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., MAXIMUS VI HERO
CPU: GenuineIntel Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 17114296320 bytes total

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 5/14/2017 12:07:44 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\051417-8968-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C310)
Bugcheck code: 0x1 (0x7FFD08785A74, 0x0, 0xFFFF, 0xFFFFA880A94BCB80)
Error: APC_INDEX_MISMATCH
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 5/14/2017 12:07:44 AM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1 (0x7FFD08785A74, 0x0, 0xFFFF, 0xFFFFA880A94BCB80)
Error: APC_INDEX_MISMATCH
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 5/12/2017 3:12:03 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\051217-9093-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C310)
Bugcheck code: 0xD1 (0xFFFFF80B2D86D1F0, 0x6, 0x8, 0xFFFFF80B2D86D1F0)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Let me know if theres anything else. Also as a side note I had posted in the past, possibly back in February/March about this on the Windows 10 forums and they had told me my bios drivers and others were still outdate despite downloading and individual checking each driver to make sure they were up to date which they were.

Colif · May 14, 2017

even though you say you have latest drivers, one of them is causing the bsod

Try running driver verifer, just read the instructions carefully. It is part of win 10 designed to find misbehaving drivers. It will cause BSOD, that is its job since it tests drivers.

Once it bsod, run Who crashed and see what driver it reveals

note: sometimes this will put you into a boot loop so it helps to have a win 10 installer handy to get out again
download the Windows 10 media creation tool and use it to make a win 10 installer on USB

The instructions to stop it are in the link above I will show u anyway
change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
choose troubleshoot
choose advanced
choose command Prompt
type verifer /reset and press enter
restart PC

Gods Guardians · May 14, 2017

Ok so i created the back up on a usb and ran the verifier but didnt blue screen or go through a loop of restarts like i was expecting. So im not sure whats next. I should just continue playing games normally and if i blue screen check the who crashed and post back here?

Colif · May 14, 2017

the boot loop is rare, i just give it to people in case it does happen. Its not expected

You could read the posting instructions here and ask them as they have more people around who can read dump files - https://www.tenforums.com/bsod-crashes-debugging/

Gods Guardians · May 14, 2017

Yea i posted there before back in November last year. The first thing they told me to update my bios and other drivers as i stated above which is what i went and did but the files were still saying they were not up to date. The last thing they had told me to do was run memtest which i passed, i just never posted that i passed because I just felt it was going no where.

https://www.tenforums.com/bsod-crashes-debugging/71234-bsod-while-playing-multiple-games-different-errors.html This was the post

Colif · May 14, 2017

Have you ever clean installed win 10? if install is still an upgrade from 7 or 8 it might have old drivers on it still causing this problem, even if you have updated drivers

Could see if this helps - http://www.thewindowsclub.com/how-to-remove-old-unused-device-drivers-in-windows-7

if verifer is still running, it might find something if you play a game as well but its going to cause slow down

Gods Guardians · May 14, 2017

Currently playing a game of HotS atm as i type this but i have not clean installed windows 10, or i might have not entirely sure. I have got it from an upgrade then i reformated or wiped my harddrive and reinstalled. Also as i play the game im not really seeing the game go much slower

I will look into the link after this game though

Colif · May 14, 2017

It sounds like you have fresh installed at some stage, and you on latest build as well.

normally I would ask for minidumps but they may not work as since the creators edition of win 10 the debugger finds corruption in the dumps. You can try I guess as they may work (I can't read them but a few around here can)

Can you follow option one here: http://www.tenforums.com/tutorials/5560-bsod-minidump-configure-create-windows-10-a.html
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c /minidump
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it

Perhaps use this and show us what is installed? https://www.howtogeek.com/205355/how-to-see-a-list-of-all-installed-windows-drivers/

Gods Guardians · May 14, 2017

https://www.dropbox.com/s/8z1fr8cgl3uhov8/Installed%20Drivers.txt?dl=0 This is the drivers and all that that is installed.

These 3 are the dump files from the last 3 blue screens, i believe the first link is the latest blue screen from tonight.
https://www.dropbox.com/s/k54pocr7jk1n0he/051417-8968-01.dmp?dl=0
https://www.dropbox.com/s/dwyu4a8wr35ycbz/051217-9093-01.dmp?dl=0
https://www.dropbox.com/s/pfwngxz8d8wkzit/042617-9171-01.dmp?dl=0

Colif · May 14, 2017

something not right with drivers list as it only shows 1 which is impossible

==================================================
Driver Name : CldFlt
Display Name : Windows Cloud Files Filter Driver
Description :
Startup Type : Automatic
Driver Type : File System
Error Control : Normal
Group : FSFilter HSM
Filename : C:\WINDOWS\system32\drivers\cldflt.sys
Driver File Type : System Driver
File Created Time : 3/18/2017 3:58:01 PM
File Modified Time: 3/18/2017 3:58:01 PM
File Size : 12,288
File Description : Cloud Files Mini Filter Driver
File Version : 10.0.15063.0 (WinBuild.160101.0800)
File Company : Microsoft Corporation
File Product Name : Microsoft® Windows® Operating System
Base Memory Address:
End Address :
Memory Size :
Load Count : 0
==================================================

but don't worry about that now, see if anyone can read the dumps

Gods Guardians · May 14, 2017

Alright is that something that shouldnt be there or that is just incorrect and also thx for the quick replies.

Colif · May 14, 2017

that is part of windows, i would expect it should be there but I was expecting the print out to show a lot more than just 1 driver. That might be the 1st in alphabetical order but your PC has more than 1 driver installed. I wasn't really after windows drivers anyway, I wanted the non windows drivers like your GPU or Motherboard drivers

I just ran driverquery /v and got more than a page, did you run that or the freeware program they showed? freeware program shows 357 drivers as well. If you got it, try generating html report but I am not 100% sure how you would share it

Gods Guardians · May 14, 2017

Yea i used the freeware program they showed, it shows 350 for me, i used the cmd prompt but im not sure how many it showed nor would i know how to copy and paste that to show through there. I also dont think that there is a free way of sharing an html file.
I also noticed the file you were talking about has a red light which im sure means bad lol.
http://prnt.sc/f7mzbu

Colif · May 14, 2017

Green Icon - The driver is running on Windows kernel.
Yellow Icon - The driver is not running on Windows kernel.
Red Icon - The driver is not running on Windows kernel, but it should be loaded automatically when Windows starts. When you see a red icon, it's possible that something is wrong with the driver. Be aware that on Windows 8, there are 2 drivers of the operating system that are normally displayed with red icon.

http://www.nirsoft.net/utils/installed_drivers_list.html

careful what you think is bad

I guess you could show screen shot of all the ones with red icons?

I don't know if this is helping at all but its something...

Gods Guardians · May 14, 2017

http://prntscr.com/f7n547
http://prntscr.com/f7n56u

Those are the only 4 that are in red, and i see what red means now.

Colif · May 14, 2017

they don't appear out of place

til Win 10 has a floppy disk driver, wonder what percentage of users still have one of those in PC.

a driver is causing one of those errors but its not showing its face.

you can try this but it may not work, its the tool people use to read minidumps but the results are hit and miss on Creators edition until something is fixed - i don't know what - https://developer.microsoft.com/en-us/windows/hardware/download-windbg

have you ever asked on here? https://www.bleepingcomputer.com/forums/t/576686/bleepingcomputer-now-offers-a-dedicated-windows-bsod-and-crashes-support-forum/

Gods Guardians · May 14, 2017

I have not but if i dont figure this out soon i wil post on their soon

Colif · May 15, 2017

you been trying to figure it for 5 months, i would go as wide as possible as you may get a result faster that way

Gods Guardians · May 16, 2017

Just decided to go ahead and do a full reboot of my piece, reinstalled Windows 7 and deleted all 3 of my harddrives for a fresh start. Reinstalling windows 10, hoping this works even though its kind of a hassel.

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