One PC in house taking extra tracert hop when trying to connect to Nvidia Shield TV.

Fluxriflex

Reputable
May 4, 2017
3
0
4,510
Hey guys, so I've been trying to get Nvidia gamestream to work properly on multiple computers in my house, and one of the PC's I'm trying to use is having some major issues with high ping and jitter across the network, as well as low bandwidth, but the rest of the machines work fine. Everything is using a wired connection, and all the traffic is running through a single unmanaged gigabit network switch, and nothing else. I've tested the machine in rooms with known working computers to eliminate possible wiring issues, and I know it's not an issue with the Shield setup since my other machines work fine, so it seems that it's an issue with the network setup of the problem device. I've reinstalled Windows 10 and installed all available updates, so all of my network settings should be at their windows defaults.

So far, I've run a tracert command to the Shield's IP, and I have noticed that there is an extra hop that it is taking that is different from the other computers on the network. The tracert commands looks as follows:

Code:
C:\WINDOWS\system32>tracert xxx.xx.xx.xxx<--Shield IP
Tracing route to PM3Naxs12-211.naxs.com [xxx.xx.xx.xxx] <--Shield IP
over a maximum of 30 hops:
  1     3 ms     2 ms     2 ms  xxx-xx-xx-x.naxs.com [xxx.xx.xx.2]  <--Looks like my default gateway, except the last digit is 2 instead of 1.
  2     4 ms     4 ms     4 ms  PM3Naxs12-211.naxs.com [xxx.xx.xx.xxx] <--Shield IP again.
Trace complete.

That first hop isn't present on the other devices I'm trying to setup for some reason, but I'm not sure what to make of it, or even what to change in order to get my PC to connect directly without making that unnecessary hop.

Any help with this would be greatly appreciated. Thanks guys!
 

Ralston18

Titan
Moderator
Print out "ipconfig /all" (without quotes) from the problem computer and a working computer.

Compare the printouts.

See if you spot any unexpected differences or configuration settings.

Try reinstalling and reconfiguring the problem computer's ethernet network adapter drivers.
 

Fluxriflex

Reputable
May 4, 2017
3
0
4,510
So I figured out the root cause of the issue. You cannot have multiple devices using GameStream on an unmanaged switch without a router. One device will work, but the other(s) will experience significant issues. Setup a router that will assign unique IP addresses to each device on the network and you shouldn't run into problems, assuming there are no other problems with the hardware on your network.