Help, router broadband and internet lights off when connected to modem

jamjarz

Reputable
Jan 1, 2015
34
0
4,540
Hi, recently I tried to connect a laptop to the modem directly to no avail, now when I plug the router in to the modem the two lights are off and there's no connection. Solution?
 

Ralston18

Titan
Moderator
Which two lights are off? Are those modem lights or router lights?

What make and model modem and router are you using?

Double check the ethernet cable connection. If there is only one port on the modem the cable should go from that port to the WAN port on the router.

Try another ethernet cable also. Plugging and unplugging ethernet cables can make a weak or poorly connectorized cable fail.