(Solved) System will suddenly freeze, reboot or BSOD and shut down and boot priority will change.

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AlastairH

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Jan 25, 2013
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Very often, every hour or so, my PC will freeze making me force a restart or give BSOD, or restart randomly with no warning, yet it will try to reboot to my second storage drive instead of my SSD, even though each time this happens I change my ssd to boot from. No other settings are changed it seems. If I reboot whilst the PC is working, it'll boot to the SSD no problem.

Nothing has changed with my system other than the odd Nvidia drivers update. I don't have access to any parts to swap out. I did a clean install of windows 10 less than a month ago and has been stable since then.

Tried:
Changing ports that the SSD is plugged into
10 hrs of memtest86 with no errors
Turning off XMP and setting the timings and voltage manually

specs:
2500k + Hyper 212 evo
8gb corsair vengeance 4x2
Gigabyte z68ap-d3 rev 1
128gb Crucial m4 SSD
GTX 1070
Coolermaster GX 650w
older mid tower Coolermaster case, unsure on the model

Any ideas or help is greatly appreciated.
 
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CorsairSSC

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Aug 9, 2016
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Please list the FULL specs. What cooler? What motherboard? What PSU? What case?
 
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R_1

R_1

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Sep 8, 2015
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have you changed the battery on the motherboard?
when the BIOS battery fails the boot order and time settins are reset after every hard shutdown or power loss.

as to the reboots with no parts available for testing I suggest making a linux usb drive and booting from there. connect to the net, browst, watch a movie, play a game or two, basicall wait for the system to reboot.
if you get no reboot there is every likely hood that the issue is software, windows or a driver.
try swapping SATA ports, if the motherboard wants to boot from port 1 put your ssd there and the other storage elsewhere, quick and worth a try.
what model power supply? you didn't list it.
 
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sorryboi

sorryboi

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Dec 26, 2016
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1.) Try running an antivirus
2.) Try updating the BIOS
3.) Take off the computer cover, clean out the inside, check fans, then run the computer w/cover off.
4.) In Windows, search for and open View advanced system settings. Click Settings in the Startup and Recovery section. Remove the check mark next to Automatically restart under System Failure, then click OK. (And I know this sounds ironic but-) restart the computer.
 
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A

AlastairH

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Jan 25, 2013
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As far as I'm aware, the battery hasn't even been changed since bought new, but it held up 10 hrs of memtest without an issue. A Linux drive is worth a try, tried switching the SSD sata port but to no avail unfortunately.
 
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AlastairH

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Jan 25, 2013
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Doesn't stay on the screen long enough to see it, the pc will reboot at random times usually around an hour so grabbing a picture isn't really possible.

The latest .dmp file was created on the 10th may 2017, no idea how to read or open. But any help is appreciated
 
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neatfeatguy

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May 24, 2016
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You can use BlueScreenView to read .dmp files. You can go here (http://www.nirsoft.net/utils/blue_screen_view.html) to find it.

You can also check the windows event viewer to see if it's posting any errors in the system logs or application logs. If you're not sure how to do this, just google how to check event viewer for Windows X (X = your windows version) and you should be able to find a easy to follow guide.
 
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AlastairH

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Jan 25, 2013
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Event viewer only shows critical > Kernel-Power > Event ID 41 (63) "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

BlueScreenView shows, from the latest dmp, that the files "dxgkrnl.sys" "ntoskrnl.exe" "nvlddmkm.sys" are in red, caused by dxgkrnl.sys DirectX Graphics Kernel.

update: Pc just crashed, got the screen saying "sorry your pc ran into issues :(" No new .dmp was created.
 
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AlastairH

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Jan 25, 2013
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Pc will still have the issue in safe mode as well as a swapped out 1070 and cr2 motherboard battery.

Update: Not due to ram, used two different new sets and one didn't boot, one had the same issue of a BSOD after an hour or so.
 
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neatfeatguy

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May 24, 2016
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Could be RAM, could be MB issue, could be hard drive issue or even just some Windows issue.

If you don't have other hardware to swap and test with then maybe resort to doing a clean install of the OS.
 
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A

AlastairH

Honorable
Jan 25, 2013
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10,530
Replaced RAM, same BSOD issue.
Replaced 1070, same BSOD issue.
Replaced PSU, same BSOD issue.

I have now replaced the motherboard to an Asus p8z77 Vpro, Now I get a slightly different issue.
The system seems to be able to idle for many hours. But, when I come back, the windows icon is spinning, I can't open, close or do anything, forcing me to do a hard reset.
 
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AlastairH

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Jan 25, 2013
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This time, at 3:50pm ish the system became unresponsive, I couldn't interact with any windows or anything but the mouse was still moving for a few minutes. 3:53 ish the system rebooted randomly and I was met with a screen saying improper boot device and the SSD was no longer the boot drive, like before.

I then saved the application and system logs and uploaded them here: https://drive.google.com/drive/folders/0B4sLmNkWtWI2S2V4bFU1ZXB0Yjg?usp=sharing
 
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