New ISP, slow Internet

Krokzter · May 16, 2017

I've recently changed my ISP to a new one that promised double internet speed (20Mbps->40Mbps) and it seems to work fine on all devices except my computer.
All other devices are connected through WiFi and my computer is through Powerline ethernet cable. I've tried to use a external WiFi card but something roughly like this popped up: "This card doesn't have a valid IP configuration".
Any idea what may be causing it? I just can't watch videos on 360p...
Speedtest screenshot: http://prntscr.com/f8o1eu
When I took the screenshot it wasn't as bad but it's normally around 1MB Download and Upload.

MeanMachine41 · May 16, 2017

Hi Krokzter

You should contact your ISP and tell them that the speed you have is not what you are paying for.
They should also help you to configure your IP config.

Krokzter · May 16, 2017

MeanMachine41 :

They are offering me the speed(I think) in all other devices but my computer, also I've had that issues with valid IP before with an adapter and Windows repair fixed it, not sure why it's not working now.

USAFRet · May 16, 2017

Isolate the issue.
Currently, you're using a powerline solution.

What happens if you were to (temporarily) run an ethernet cable direct to the router?
This may tell you if it is the PC or if it is the powerline devices.

Krokzter · May 17, 2017

USAFRet :

Just tested. Powerline is not the issue, direct ethernet cable from router to PC is still very slow.

Alabalcho · May 17, 2017

Krokzter :

Can you test another device (eg laptop, BD player etc) using same Ethernet cable / port? It could be a problem with your computer' Ethernet port...

Krokzter · May 18, 2017

Alabalcho :

I've tried installing a different ethernet port I haf spare and the issue persists.
Today I left a download during the night and after I came back the download speed is suddenly almost 3MB which is a ton seeing the situation. I'm so confused.

BadAsAl · May 18, 2017

Try turning off IPV6 on your Ethernet connection settings.

Krokzter · May 18, 2017

BadAsAl :

It fixed itself something weird is going on where my ISP is connecting me to a server in Spain (I'm from Portugal) instead of the Lisbon server that is 3x closer, I'll contact them. Thanks for your help everyone.

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New ISP, slow Internet

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