Synology router not working

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C

cespond

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May 13, 2014
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18,515
Hi,
I got myself a new Synology RT2600ac router and a Netgear DM200 modem, as the old combo needed updating.
So I have set both the modem and the router up apparently but no internet. And now I cannot access the router page to configure.
If I use only the modem my desktop PC works fine with the internet. I plug the router in and boom it all stops.
All the lights are on, but nothing.
I have tried a hard reset of the router but still nothing.
 
Solution
Ralston18
Do you have the User Guides/Manuals?

Router: https://global.download.synology.com/download/Document/HIG/Router/17-year/RT2600ac/Syno_HIG_RouterRT2600ac_enu.pdf

Confirm that you are using the correct physical connection. Should be similar to the following line diagram:

ISP ---DSL conection --- > Modem [ethernet port]-----ethernet cable ----->[WAN1 port] Router [LAN/yellow port] -----ethernet cable----> PC(wired devices) and/or ~~~~> wireless devices.


Router default IP (for admin access) is 192.168.1.1, User name = admin, no password (but could be admin on some models).
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Ralston18

Ralston18

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Oct 11, 2014
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Do you have the User Guides/Manuals?

Router: https://global.download.synology.com/download/Document/HIG/Router/17-year/RT2600ac/Syno_HIG_RouterRT2600ac_enu.pdf

Confirm that you are using the correct physical connection. Should be similar to the following line diagram:

ISP ---DSL conection --- > Modem [ethernet port]-----ethernet cable ----->[WAN1 port] Router [LAN/yellow port] -----ethernet cable----> PC(wired devices) and/or ~~~~> wireless devices.


Router default IP (for admin access) is 192.168.1.1, User name = admin, no password (but could be admin on some models).
 
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