packet loss and slow download/upload

mark pegrrem

Reputable
Apr 13, 2015
1
0
4,510
Hi, I'm kinda new to toms hardware. just looking for some of my questions to be answered. I'm currently on NBN with optus on the speed pack of 100/40 and we are running HFC. when downloading on steam i can never break 1 MB/s always hanging around the 800 kb/s mark which is a little frustrating i cant even watch netflix without it looking like a potato that was filmed underwater. Here's my speed test results.
http://www.speedtest.net/results.php?sh=fd4ccd00ae88dd0efdc5a9df473a41e2&ria=0

I lived in this house prior to moving back into it, an i did notice there was problems with ping and packet loss but didnt see a problem with it until it became a demand in the house. The download speed has taken a drastic change in the course of 3 years. could this be due to bad copper wiring that has degraded over the years? We have called optus numerous times and they are still referring it as a "technical glitch" and refuse to send out a technician until they can figure out the problem.

Thank you

 
Solution
No one to automatically side with an ISP but it could be a"technical glitch".

Plus, in cases, the contractual speeds are determined using some ideal circumstances but there are (via the fine print) no guarantees that you will actually achieve that level of performance.

If they have neglected their infrastructure (some of which may be out of their control) and/or there has been lots of growth in your area the available bandwidth may be limited.

You can of course inspect all of your cables and connections. Do so as safely as you can. Look for corroded splitters, connectors, plugs, chewed or worn cable insulation, kinks, hard bends, nails, staples, etc. Any physical damage to the applicable wiring. Inside and out.

Does not take...

Ralston18

Titan
Moderator
No one to automatically side with an ISP but it could be a"technical glitch".

Plus, in cases, the contractual speeds are determined using some ideal circumstances but there are (via the fine print) no guarantees that you will actually achieve that level of performance.

If they have neglected their infrastructure (some of which may be out of their control) and/or there has been lots of growth in your area the available bandwidth may be limited.

You can of course inspect all of your cables and connections. Do so as safely as you can. Look for corroded splitters, connectors, plugs, chewed or worn cable insulation, kinks, hard bends, nails, staples, etc. Any physical damage to the applicable wiring. Inside and out.

Does not take much to cause problems. Bad splitters or improperly terminated splitters can wreak havoc. (Note: terminators are not the same as the dust caps that are sometimes provided for unused splitter ports. You need terminators.)

I am always skeptical of "speedtest" results as it would be all too easy to bias the test one way or another.

What you might try is using tracert from the command prompt targeting various IP's around the country. See if you note any constant lags within 4 or 5 hops. Run tracert at different times of day and night. Both for yourself and the target IP.
 
Solution