HP Pavilion CPU Overheating For No Reason.

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wom1998

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So a little over 2 years ago I bought myself my first computer, an HP Pavilion Beats Special Edition Touch. It worked great, it was a good computer overall, it handled light gaming and content creation (Photoshop). Fast forward a year and a couple months, (just past the end of the warranty) the 1TB hard drive crashes. The rest of the laptop was still fine so I decided to make the investment in a 500GB SSD because I thought I would still be using the computer for a while. I installed it myself because the complementary concierge service from HP said they couldn't handle it, even though it was an easy swap. 2-3 months later I began experiencing extreme overheating, to the point where the laptop became unusable because it would shutdown within minutes of starting up. I tried everything I could think of. I used PC tune up software so I knew it wasn't a software issue. I opened the laptop to clean it of dust. I even reseated the heat sink. I eventually gave up and built a desktop in January. I decided to revisit my laptop recently as I still have no clue what is wrong with it. I was going to try to reinstall windows using the recovery disks from when my hard drive failed, hoping this might solve the problem, however the laptop shuts off from overheating before the re-installation can even start. Any ideas of why my laptop is overheating? Any help would be appreciated.

PS. Using Core Temp to monitor CPU temperature it starts at around 67 degrees Celsius on start up and heats up to 107 before shutting down even with no software running.
 
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wom1998

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wom1998

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I know, I did both of those things but I still overheats just by being powered on which leads me to believe there is another cause.

Thank you for your suggestion.
 
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wom1998

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My laptop has and AMD A8-5545M with 4 cores. I didn't see this before because I had CoreTemp in mini mode without realizing it but each core is at 100% load almost all the time, only briefly jumping down to some lower load percentages.
 
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robert600

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Ok .... that obviously is way too high .... i presume you weren't doing anything that was really making the computer work at the time. Clearly there is a background program running out of control.

I wonder if it isn't hung up on looking for updates - lets turn updates off and see. If you're on Win10
can you:

1) type services.msc in Cortana/Search box and click on the 'Services desktop app' that will appear under 'Best Match".

2) scroll down the list of services that will appear and find 'Windows Update' in the services list (it will be near the bottom of the list).

3) Double click Windows Update and in the Windows Update Properties Window, select ‘Disabled’ in the Startup type list box.

4) Click Apply and Ok.

5) shut down your computer and then restart it.
 
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wom1998

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Thank you for you suggestion. Your instructions didn't work. After restarting the CPU still rapidly heated up. I went back under services and found that despite the fact I had disabled it on startup, Windows Update was running again. After stopping it under the Service Status window in Properties my laptop quickly cooled off to around 46 degrees Celsius, which is about 20 degrees lower that I have seen it since the beginning of the overheating problems. After a minute it briefly climbed to 70 and then decreased to around 44 degrees. The loads on all four cores were fluctuating between 1 and 20%. After about 20 minutes of observing the temperature I noticed several load spike with a subsequent rise in temperature, peaking around 80 degrees. The temperature never continued to rise and always returned to the mid 40s.

All of this was with no programs other than Core Temp running. After starting Netflix the load dramatically spiked resulting in a rapid temperature climb to 94 degrees. After this point the temperature slowly but steadily rose to 100 degrees at which point I closed the Netflix and the web browser. After closing the browser the temperature returned to normal.

I decided to restart my laptop before testing a game and Photoshop. However, instead of restarting normally the "automatic pc repair" dialogue appeared after which was I given the option to restart or access advanced settings. I chose to restart and the PC seemed to restart normally, but it shutdown from overheating before I could even log in.

Sorry this reply is so long. It seems that stopping Windows Update helped with the overheating, although it wasn't a complete fix as launching Netflix caused it to start overheating again. I have no idea what happened when I restarted the pc. I hope it isn't a new problem.

Thanks for all your help so far.
 
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robert600

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Hmmm ... several mysteries here. Why would 'Windows Update' start after you disabled it? Did you happen to look in the " Windows Update Properties Window" to see if it was still set to disable? And when you disabled it ... you did hit apply before you hit ok ... yes?

" After a minute it briefly climbed to 70 and then decreased to around 44 degrees. The loads on all four cores were fluctuating between 1 and 20%. After about 20 minutes of observing the temperature I noticed several load spike with a subsequent rise in temperature, peaking around 80 degrees. The temperature never continued to rise and always returned to the mid 40s"

I wonder what is going on here? Could you perhaps open Task Manager and see what process is running to cause these spikes? I mean your laptop should be happy to sit there with the desktop open for hours with the load staying at 0% or very near to 0% (assuming updates is off). I would focus on this - rather than running Netflix etc. to test it. I would even go as far as to leave it on all night with just the desktop open and see what was happening in the morning.

The temps of mid 40s don't seem too bad for a load fluctuating between 1 - 20% - the real question in my mind is why is the load fluctuating like that ... my system has a very similar architecture to yours - when I have just the desktop open for an extended period of time - cpu load = 0, temp is mid 30s.

You have run a good virus scan ....yes??

" I have no idea what happened when I restarted the pc. I hope it isn't a new problem." I hope not - you don't need that.

Keep me posted as to what happens on restart ... make sure that updates is disabled and ... stays disabled. I would just let it sit with only CoreTemp and the desktop open and see what happens ... you need that cpu load to be able to stay at 0% ... if it starts spiking ... open Task Manager and try to find the running process.
 
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wom1998

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After leaving the laptop powered off overnight it started up fine. I left it running while I went out for a few hours. It was running fine when I left but when I got back it had shut down from overheating. I started it back up and this time it immediately began to heat up and the load on all four cores was near 100%. I made sure windows update was disabled and then opened task manager. I'm not sure if these were the cause but two background processes were using large percentages of the CPU and RAM. They are Windows Modules Installer Worker and .NET Runtime Optimization Service.

Thank you so much for your patience and working through this problem with me.
 
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robert600

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What version of windows are you using?

this about windows modules installer:

"Windows Modules Installer Worker what is it?

As mentioned, the Windows Modules Installer Worker with the TiWorker.exe is a systems process that looks for new Windows Updates. It prepares your computer for the installation and check frequently for new updates. Sometimes the process get messed up and this will cause in a high CPU usage and sometimes also in 100% of disk usage. We have two solutions for you which helped us to fix the problem in the past.
Solution 1: Solve high CPU usage by Windows Modules Installer Worker

Press [Windows] + [R] and type services.msc.
Look for the “Windows module installer” and open the Settings.
Switch the start type to manual. Repeat this step for the Windows Update service.
Open the Control Panel and click on Windows Update.
On the left side you can see the option Change Settings. Switch it to “Check for updates but let me choose whether to download and install them”.
Reboot your computer.

With this steps you set the Windows update process to manual, which means the high CPU usage by the Windows Modules Installer in Windows 10 respectively Windows 8.1 should be fixed. At least it no longer stars in the background. You set the Windows Update to manual, so you have to start the update regularly by yourself.


Solution 2; Solve high CPU usage by Windows Modules Installer Worker

We found a better and easier solutions to the high disk and high cpu usage caused by the Windows Update process.

Download the Windows Update Troubleshooter and run the WindowsUpdateDiagnostric.diagcab.
The tool will check the registry keys and more the resolve the problems. It will maybe take some time, so be patient and don’t close the window.
Once it’s finished the tool should say “Troubleshooting has completed”.
Click the close button and restart your computer. "

 
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robert600

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.NET Runtime Optimization Service also seems to be associated with windows updates but I don't see any suggestions as to how to stop it. Maybe stopping Windows Modules Installer Worker will also stop it.

it seems to be the case that this is all related to windows wanting to update itself
 
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wom1998

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Thanks for all of the instructions. I will test them out and let you know the results. I am running windows 10 on the laptop currently. However, when I got it it was running windows 8.1. I don't remember if the recovery disks I used when my hard drive crashed had 8.1 or 10 but if they had 8.1 I probably just upgraded to 10 since it was still during the free upgrade period.
 
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robert600

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another option for you would be to return your computer to where it was before this problem occurred by going back to a previous restore point. here are some instructions for that quoted below:

"This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.


Press and hold (or right-click) the Start button, and then select Control Panel.
In the Search Control Panel box in the top right, type Recovery.
Select Recovery > Open System Restore > Next.
Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

Note

If you’re not seeing any restore points, it might be because system protection isn’t turned on. To check, go to the Control Panel, in the Search Control Panel box in the top right, type Recovery, and then select Recovery > Configure System Restore > Configure and select Turn on system protection."
 
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wom1998

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I used Windows Update Troubleshooter according to your instuctions. My PC immediately cooled from the mid 90s to the mid 60s. After restarting it is idling stably at around 50 degrees with the loads on all four cores jumping around between 5% and 50%. It seams that internet based applications like Chrome or even Spotify make the cpu load increase so the that the temperature steadily increases to the point of overheating while offline software like iTunes or Photoshop run with no temperature increase.

Unfortunately there were no restore points. This might be because I was only using my laptop for a couple months after the hard drive crash and fresh installation of windows. Unless you have any other solutions I may try Kunra Zether's suggestion of formatting my ssd and reinstalling windows. Do you think this is a viable solution? If so how would I go about formatting the ssd? I have long since backed my data up and I have recovery disks for windows. All I really care about at this point is getting my laptop into a usable state.
 
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robert600

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yes - reinstalling win10 would seem a good way to go ... it seems like something is too messed up to be fixed ... you will lose all installed software though but ... you can always reinstall

i'm guessing you want to stick with win10 and since you upgraded from 8.1 to win10 ... you will need to download the 'MediaCreationTool' from microsoft. i believe it gives you the option of booting it up from either a dvd (that you burn) or a bootable usb stick. i think you could do that on your desktop and then boot your laptop from whichever of those 2 options you choose from. The 1st step of the new installation would be formatting that SSD so you don't have to worry about it - the installation will take care of it.
 
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wom1998

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Do I still need to use the Media Creation Tool even though I have recovery disks?
 
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wom1998

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I don't mind having 8.1 as long as the laptop works. Also Microsoft no longer allows free upgrade to windows 10 so I'd have to buy an license for windows 10.

Thank you so much for your help. I'll let you know if reinstalling windows solves my problem.
 
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teknobug

teknobug

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Yep possibly thermal contact getting dried up. Happened to one of my GPU's not long ago and I pulled the HSF off it and put new thermal on it and the GPU operated nearly 30C lower after.

PS- I once had an AMD A8 5557M (Asus) laptop, I returned it because it was a very hot running laptop.
 
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wom1998

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I actually tried doing that. I completely cleaned the heat sink and re-applied thermal compound but that didn't help at all.
Thank you for your suggestion.
 
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robert600

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yes that's why i suggested the 'mediacreationtool' ... it would install win10 and since that laptop already is registered to win10 - it would be free. That's my understanding anyway.

 
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