Hello everyone and sorry for my bad english.
After having to deal with a LOT of issues with my PC, I decided to come here, to Tom's Hardware, to try to find help, since this is, if not the best, one of the best support forums for these topics.
My problem started around 4 months ago. I was used to playing Counter Strike GO at around 120 fps. Suddently, the maximum fps rate decreased to 60. As my screen only supports 60 fps, I did not care about it.
3 months later, as my computer was starting to go extremely slow, I decided to save my files to an HDD and hard-reset it. Here begun the big problem.
Since then, my graphic performance has decreased a lot. I cannot play videos on youtube nor using windows media (at some points of the video, like each 4 seconds, the screen freezes and then all the stuff that had to be reproduced during that time comes out extremely fast). I cannot play any kind of game (CS:GO is totally unusable, since I never reach 15fps, and characters seem to teleport). Sometimes, I have difficulties to browse the internet (even Google), since I have the same problem that with the videos (the screen freezes for a while (<1sec) and then everything comes fast). And when I try to execute some stress test, the same problem appears.
This issue is the same in Windows 10 that in Windows 7. I also tried installing Ubuntu, and the problem was different: I could only click the icons from the "status bar"; if I opened any new windows such as a Mozilla session os even the explorer, my PC did not recognise any click inside them.
Just to clarify, I have not made any change in the hardware of my PC since maybe 6 months or so, that I decided to add two new RAM cards.
This is my PC setting:
- AMD FX-4300 Black Eddition
- Asrock 980DE3/U3S3 (latest BIOS update)
- Mars Gaming MPI700 Power Supply
- Samsung 850 PRO SSD
- Sapphire DUAL-X R9 270X OC DirectX 11.2 version (2Gb GDDR5 and 1050MHz)
- 4x4Gbx1333 Kingston Blu Memories
I have been able to test all the 4 RAM modules and the SSD in two other computers, and they seem to work well (I also ran Memtest without trouble). The problem is that I do not own enought components as for testing the Graphic Card, the MoBo or the Power Supply independently.
I attach the results of some video tests and stress tests I made, as they may be useful. I you need any other information, just let me know. I will answer as soon as possible. The may thing I am looking for is to find where the flaw is, since both a new graphic card and the pack processor+MoBo are very (too) expensive. Also, I would like to discard a power supply issue.
Thanks a lot for your help.
(The last GPU-Z screenshot was taken just after finishing a strss test using FurMark)
--------
Video Memory Stress Test Log:
Changing video mode to 640x480x16...OK
[20/05/2017 1:11:32] Test started for "AMD Radeon R9 200 Series"...
Trying 16bpp RGB:565 mode...OK
Trying 16bpp RGB:555 mode...OK
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
[20/05/2017 1:52:35] Pass completed (0 errors found).
After having to deal with a LOT of issues with my PC, I decided to come here, to Tom's Hardware, to try to find help, since this is, if not the best, one of the best support forums for these topics.
My problem started around 4 months ago. I was used to playing Counter Strike GO at around 120 fps. Suddently, the maximum fps rate decreased to 60. As my screen only supports 60 fps, I did not care about it.
3 months later, as my computer was starting to go extremely slow, I decided to save my files to an HDD and hard-reset it. Here begun the big problem.
Since then, my graphic performance has decreased a lot. I cannot play videos on youtube nor using windows media (at some points of the video, like each 4 seconds, the screen freezes and then all the stuff that had to be reproduced during that time comes out extremely fast). I cannot play any kind of game (CS:GO is totally unusable, since I never reach 15fps, and characters seem to teleport). Sometimes, I have difficulties to browse the internet (even Google), since I have the same problem that with the videos (the screen freezes for a while (<1sec) and then everything comes fast). And when I try to execute some stress test, the same problem appears.
This issue is the same in Windows 10 that in Windows 7. I also tried installing Ubuntu, and the problem was different: I could only click the icons from the "status bar"; if I opened any new windows such as a Mozilla session os even the explorer, my PC did not recognise any click inside them.
Just to clarify, I have not made any change in the hardware of my PC since maybe 6 months or so, that I decided to add two new RAM cards.
This is my PC setting:
- AMD FX-4300 Black Eddition
- Asrock 980DE3/U3S3 (latest BIOS update)
- Mars Gaming MPI700 Power Supply
- Samsung 850 PRO SSD
- Sapphire DUAL-X R9 270X OC DirectX 11.2 version (2Gb GDDR5 and 1050MHz)
- 4x4Gbx1333 Kingston Blu Memories
I have been able to test all the 4 RAM modules and the SSD in two other computers, and they seem to work well (I also ran Memtest without trouble). The problem is that I do not own enought components as for testing the Graphic Card, the MoBo or the Power Supply independently.
I attach the results of some video tests and stress tests I made, as they may be useful. I you need any other information, just let me know. I will answer as soon as possible. The may thing I am looking for is to find where the flaw is, since both a new graphic card and the pack processor+MoBo are very (too) expensive. Also, I would like to discard a power supply issue.
Thanks a lot for your help.
(The last GPU-Z screenshot was taken just after finishing a strss test using FurMark)
--------
Video Memory Stress Test Log:
Changing video mode to 640x480x16...OK
[20/05/2017 1:11:32] Test started for "AMD Radeon R9 200 Series"...
Trying 16bpp RGB:565 mode...OK
Trying 16bpp RGB:555 mode...OK
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
[20/05/2017 1:52:35] Pass completed (0 errors found).