Ubisoft Login Error

NFL_Maniac

Reputable
Sep 26, 2014
17
0
4,520
Hello everybody,

Please be awesome and help me.

History: I tried to change my username a few days ago and was directed to account settings on Ubisoft's webpage. I tried to sign in but it would not let me, so I changed my password thinking I had the wrong one. Well I ended up changing it a few times because it would not work even, after the changes were made. I figured out how to change my username without having to log into Ubisoft directly, so I changed it. I was able to game for a few days until Thursday (May 18, 2017). It is also at this time that I moved back home after college ended.

Problem: I figured it might be something with the internet and my computer not working, but I am able to do other aspects with the internet on my pc and even sign into Ubisoft from other computers within the house, just not MY pc. I need to be able to sign into Ubisoft and Uplay to play my games. BUT IT WILL NOT LET ME SIGN IN. Even though I am able to sign into forums and support, I cannot sign into uplay. I've uninstalled and reinstalled countless times, I've messed with what Ubisoft support said to do and it did not change the problem.

I'm just a gamer suffering from a lack of Siege. The problem is with my PC but I do not know what to look for and to change. Like I said above, other devices on the same network can sign into my account but I can't on my gaming pc. Please Help.

(side note: I am on wifi currently because my parents have a lack of ethernet ports, but i've able to use the wifi to sign in on other devices so that shouldn't be the problem).

Thank You.
 
Solution
I figured it out. I didn't have the updated driver for my wireless device that brings internet to my computer. I guess I didn't have a strong enough connection for Ubisoft. I'm just glad it was an easy fix.

Carnaxus

Reputable
Apr 18, 2017
1,431
3
5,665
I suggest putting in a ticket with Ubi...oh god I can't say that with a straight face. You could put in a ticket with their support team, but I've had nothing but bad experiences with people who didn't have a clue what they were talking about from doing that.
 

NFL_Maniac

Reputable
Sep 26, 2014
17
0
4,520
I figured it out. I didn't have the updated driver for my wireless device that brings internet to my computer. I guess I didn't have a strong enough connection for Ubisoft. I'm just glad it was an easy fix.
 
Solution