Balky tray on Asus DVD RW drive

ultrarunner100

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I have an (internal) Asus DVD RW drive on my dual-boot Ubuntu / Windows 7 box. The drive reads and writes fine, but the tray never opens on the first try (or many subsequent tries) when I push the button, or click the eject button in software. It just makes a "bump" sound like many drives make when they open, but the tray stays put. Eventually, after enough pushes, the tray will slide out.
Now for the strange part: The tray never fails to open if there is a CD or DVD in the drive.

I am certain this is a hardware issue with the drive, as it makes no difference which OS I use, or whether the SATA cable is even connected. I have had the drive opened a couple times, but could not find the problem.

I purchased another drive - a Plextor DVD RW, but now that drive is malfunctioning (in a different way), so I would like to see if I can get the Asus working before I purchase yet another drive.
This drive wasn't very old (maybe 2 years) when the trouble began.

Any thoughts?

Thanks
FW
 
Solution
You are in luck if the ASUS, like most Lite-On drives, has a circular metal plate doublestick-taped to the top of the drive. Sony and Panasonic are even easier as the disc is plastic.

What happens is as the drive ages, the tray motor is no longer strong enough to overcome the magnet under the top of the drive that keeps the disc secure (so obviously this never happens to laptop trays where you have to snap the disc into the spindle).

Just peel/pry the circle off the top of the drive and cut some paper or tape to fit in the magnet under it. The paper or tape acts as a spacer to reduce the strength of the magnet so the weakened tray motor can unsnap it away from the metal spindle below it when you press the button. The presence...
You are in luck if the ASUS, like most Lite-On drives, has a circular metal plate doublestick-taped to the top of the drive. Sony and Panasonic are even easier as the disc is plastic.

What happens is as the drive ages, the tray motor is no longer strong enough to overcome the magnet under the top of the drive that keeps the disc secure (so obviously this never happens to laptop trays where you have to snap the disc into the spindle).

Just peel/pry the circle off the top of the drive and cut some paper or tape to fit in the magnet under it. The paper or tape acts as a spacer to reduce the strength of the magnet so the weakened tray motor can unsnap it away from the metal spindle below it when you press the button. The presence of a disc also holds the magnet further away which is why it opens fine when there is a disc in it.
 
Solution

ultrarunner100

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Well, your trick worked! I used a piece of the label that was stuck over the disc that covered the hole in the cover as the spacer. I couldn't have used anything much thicker, as the metal disc which is fixed to the larger plastic one would not have fit under the plastic tabs. The thickness of the label I used is 0.16mm.

I never would have figured that out myself, and am wondering how you did. I never gave much thought to how the media disc is held onto the spindle so it can spin up, and how it is relaesed when it is being ejected.
My thinking on the details differs somewhat from yours however:
And before I begin with my theory, let me apologize to you if you are an engineer or scientist, or just someone more knowledgeable than I am on the subject.

On inspection of my drive, I found that the magnet is not actually the metal disc mounted in the larger plastic disc which sits in the hole in the cover, but is an electro-magnet "wrapped around" the spindle itself. The small metal disc above it is the ferrous material that is pulled towards the electro-magnet in the spindle when it is energized. This causes the media disc to be squeezed between the spindle and the metal plate - which is secured to the larger plastic disc with small tabs, allowing it to spin up. The disc above the media CD or DVD spins with the CD when it is engaged to it.
When the disc is being ejected, the electro-magnet is de-energized, allowing the spindle and metal plate to lose their magnetic attraction, and the media disc to disengage from the spindle. Only then can the tray slide out.

I believe that we are dealing wth "residual magnetism" in the spindle's magnet, the metal plate, or both.
When there is no disc in the drive, the attraction between the magnet and plate is slightly stronger, as you explained, and any residual magnetism would be more likely to hold them together. This would prevent the tray from sliding out.

When there is a media disc in the drive, the distance between the magnet and plate is greater, so the effect of the residual magnetism is reduced, allowing the spindle to separate from the media disc and the disc and metal plate above it, and the tray slides out.

The reason there is residual magnetism is poor materials chosen for the magnet's core and the plate. The metals are too "hard" and, after time, there is a small amount of magnetic energy retained by one or both parts. This is the definition of residual magnetism.

You really helped me out here. As I said earlier, I never would have thought of this as the cause of the problem with the drive. I am curious now as to how long the thin paper I placed between the metal and plastic to increase distance between magnet and plate by only 0.16mm will keep the drive working. I would suspect that eventually, the residual magnetism will increase to the point where we will be right back to where we were before the fix, or if the tray motor becomes just a bit weaker still.

If the problem does re-appear, I would like to test my theory by de-magnetizing the two components (the magnet on the spindle, and the ferrous plate). I can do this by exposing the components to a strong AC field for a short time.

Again, I thank you for sharing this information with me.

FW
 
Lol just noticed you had asked this question before you bought the Plextor, on Mar 21, 2013 without a solution. Well I'm glad you finally got it fixed!

I had done the same thing you probably tried, disassembling the entire drive and polishing and lubricating the rails and tracks inside with no improvement, and all of the Youtube videos I found then only suggested replacing belts and such, which would've been silly as there was no slippage when holding the tray against movement.

After I collected a whole stack of drives that all worked perfectly but woudn't open when empty without a paperclip, I noticed that all of them required an unusually high amount of force to open (using the paperclip) but next to none when a disc was inserted. So I used an alligator forceps (commonly used for those ship-in-a-bottle things) to apply a circle of tape to the bottom of the plastic hub, which worked great for getting the tray to reliably open but then discs would no longer read. So that's how I arrived at putting the tape on the other side of the plastic hub but still under the magnet and its metal retainer.

Your explanation of the ferrous metal retainer becoming over-magnetized over time does make sense, so you could always try demagnetizing it as you suggest with one of those cassette tape head demagnetizer wands or bulk tape erasers if the problem reoccurs. The trick would be putting back in some magnetism if some turns out to be needed--likely so if yours has no separate magnet up there. Unplugging the demagnetizer when it is some close distance away could do it but it's difficult to precisely control the amount you end up with that way (unless you can time the AC waveform. Of course if you are just trying to magnetize screwdrivers you don't care about that and simply unplug the wand while it's touching until it works). Crude as it seems, the paper spacer allows for a very precise reduction due to the inverse square law.

Some of the drives without the handy access port on the top use an internal frame to capture the hub, but others actually glue it to the underside of the lid so would be nearly impossible to realign after you've bent it up when prying it off. So if you run across one of those perhaps try demagnetizing it in situ repeatedly right through the tray hole until eject works without assistance.

Possibly 5-10% of optical drives seem to develop this problem in old age and I wonder how many of them have been thrown away.
 

ultrarunner100

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Wow! I didn't remember posting the question, but thanks for the reference. Now I know how old the Plextor is. It will be due for replacement soon, as it has a problem as well.
I suppose that reversing the leads to the spindle's magnet would also do the trick of de-magnetizing the ferrite, since it would change the polarity 180 deg. But that would most likely involve cutting traces on a pcb and soldering jumpers.
I used to have a cassette head demag tool, but it burned out after a few years of use (was a Radio Shack model). I can build something like that in a few minutes, then power it with a doorbell transformer, or the AC line on a Variac set very low.

I had forgotten about the inverse square law. It's been a while...

Let me ask you about the Plextor drive, since you seem to know a lot more about these things than I do...
That drive seems to be reading at very slow speeds. If I insert a music CD, the fastest read speed I get for album tracks of 6min or shorter is 16X, while the Asus drive reads the same tracks at up to 24X.
But when I inserted a CD with only one long track (Jethro Tull's Thick As A Brick), the Plextor's read speed kept increasing until it reached 32X, and remained at that speed for the remainder of the track.

So I'm thinking that maybe the disc takes longer to get up to speed in the Plextor than it does in the Asus. Or, it could be the cache RAM size. I think the Plextor has 512K. Not sure what the Asus has, but I would expect it would be the same.
I'm thinking of switching the SATA cables, just to make sure it's not a bad cable, or even a bad SATA channel. I don't think either drive is capable of SATA 3, so the standard cables should work.
 
I think Plextor traditionally rips music slower to reduce errors, especially if any scratches are detected. They also had a "SpeedRead" setting in the utilities to override this behavior, as the defaults were to slow down to prevent shattering:
SpeedRead
Enable reading media up to the maximum speed of the drive. Discs that may be damaged due to mishandling or improper use may shatter due to the higher rotational forces reached at the maximum read speed of the drive. The drive's maximum read speed is therefore limited as a safety function. SpeedRead enables the user to increase the read speed of the drive to the maximum possible. Plextor recommends examining each disc before enabling this function.
The "real" Plextor drives with Sanyo chipsets and PlexTOOLS had this setting, but I'm unsure if the later rebadged models that came with PlexUTILITIES did. The gradual ramping up sounds normal when it's trying to negotiate the fastest speed for the error level, and it's possible that difficulty reading from a dirty lens or aged laser could be interpreted as scratches too. Dirt could be on the spindle gasket, making the disc wobble. Or it just doesn't like your disc, or taste in music ¯\_(ツ)_/¯

Also remember that, opposite of hard drives and LP records, single-layer optical discs are arranged with the first track on the inside and the last track on the outside so any drive using constant-angular-velocity (with Plextor DVD drives that's anything over 8x) should read faster near the end of the disc as the media passes under the heads with faster linear velocity there.

16x doesn't sound that slow to me, although I do have a few 7-laser beam Kenwood 72x True-X drives just for ripping pressed CDs at high speed (a single-beam 72x drive would have to spin at >14,000rpm so would explode the disc for sure). If I only had to rip a disc or two I wouldn't even bother firing up the systems they are in and 16x would be fine.

Even the fastest available 24X DVD is under 32MB/s which fits comfortably under USB 2.0 speeds, so something would have to be seriously wrong for such a SATA 1.0 (150MB/s) device to be limited by the port speed.
 

ultrarunner100

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I saw a YouTube video of an experiment with CD's, and I think they had to go well beyond anything that a consumer CD reader can do in order to shatter the disc. That said, I do not believe Plextor offers its Plexi-Tools for optical discs anymore. All that I could find on their site was for SSD's - which is going to be my next investment.
I will be finished with the bulk ripping of all of my music CD's soon anyway, so the 24x I am getting from the Asus is OK. Once all of the music I enjoy (sans the "filler tracks") is on my HDD in .wav format, I won't be using the CD's themselves anymore - only for backup.

The future doesn't look good for optical discs, as Micro SD and SSD's are getting so much cheaper and more reliable, there is really no reason to continue using them. I would expect that we should be able to purchase music in uncompressed format on micro SD cards, or download it, rather than a physical disc.

The only reason I do like to still purchase CD's is so I can rip them into .wav format, instead of the compressed .m4a or .m4p or whatever iTunes uses. It seems to be less lossy than .mp3, but I still prefer the uncompressed format.