Possible component compatibility problem?

Dave_McG · May 22, 2017

I have a new Gigabyte GA-970 Gaming SLI board and it keeps rebooting every couple minutes. I sent it to them and they said it tested ok. According to hardware monitor board is 25c and new FX6350 is 30c. Could it be a compatibility issue? All parts except mobo, 8gb ram and CPU were in my old board working fine. I also moved both sticks to all 4 sockets. As far as I know coming from phenom ii and 785gmt board this should be the proverbial bat out of hell. My specs are:

FX6350 @ 3.9ghz (base unclocked)
Hyper 212 cooler
GA-970 gaming sli mobo
16gb Ballistix Tactical ddr3l 1600
Gigabyte R7 370 2gb video
1&2tb wd hdds
Thermaltake View 31tg case
EVGA 850BQ PS

Proximon · May 22, 2017

Need more info.

Did you install the OS fresh? What OS?

Does it reboot without the storage attached? Just sitting idle in UEFI?

http://www.tomshardware.com/forum/261145-31-perform-steps-posting-post-boot-video-problems

Dave_McG · May 22, 2017

Proximon :

Dave_McG · May 22, 2017

It wouldn't stay on long enough to install Windows. When it cold boots it may stay on 5 minutes. After that about 2 minutes. My last mono SATA died so I eventually reformatted both drives.

Dave_McG · May 22, 2017

I haven't tried without hdds or let it sit. I'll try that.

Dave_McG · May 22, 2017

It read the lack of drives and went into bios. I let it sit and it still rebooted

Proximon · May 26, 2017

Sorry, was on vacation. You aren't seeing temp issues, so the next step would probably have to be swapping out the RAM for something known to be good, or testing the RAM in another machine.

Still sounds like a heat issue. Maybe something on the board is faulty and overheating? Yeah that would fit.

Dave_McG · May 26, 2017

Proximon :

Dave_McG · May 26, 2017

Proximon :

Dave_McG · May 26, 2017

I'm not sure which stick I was using before, but it worked fine in the cheap mobo I was using till the sata crapped out on it and I swapped dual channels and tried both singly in each slot with no change. It is 2x8gb ddr3l 1600 ram.I did notice it shows in bios as 1333.I'm out of town atm but I think it did show proper 1.35v and 8 timing and both sticks are detected. Also if I try to install windows it loads files but reboots when install starts.

Dave_McG · May 26, 2017

FYI bios does normal single beep. Also I have 2 hdds and it picks up both corrupted windows installs on them. Also once I felt the mobo heatsinks right after rebooting and shutting it down and they weren't especially warm. My hyper 212 should definitely keep the CPU cool at stock speed and I initially tried my old phenom ii and it did the same thing. I also tried my old hd4850 card. The only components I didn't have on the other mobo are this board, CPU, and 1 stick of ram.

Proximon · May 26, 2017

With a defective MB part, it's not that it has to get "hot". It's just that it passes a temp where it functions properly. If the time involved is always about the same, as you say a "couple minutes" then it does sound more like a MB issue. If the time was random, then it would seem more like a RAM issue.

Dave_McG · May 26, 2017

So should I not necessarily trust Gigabyte saying it tested good? I received a reply on my ticket and they suggested trying different sata cables in the various sata jacks.

Proximon · May 26, 2017

It rebooted even without drives attached, so it's not SATA cables. Damaged CPUs tend to not work at all. We are pretty much out of other options. I doubt your PSU is a culprit.

Dave_McG · May 26, 2017

Proximon :

Dave_McG · May 26, 2017

I used the PSU tester that came with it. So I should buy another mobo ? I was thinking of going with Asus 970 gaming aura or m5a99fx pro r2.0.

Proximon · May 27, 2017

I have nothing against Gigabyte. Motherboards have a lot of parts that can potentially fail. I think I read once that honest new board failure runs around 8% for many companies... but don't quote me. What I mean by "honest" is that a lot of user/assembler errors get blamed on the MB incorrectly, and it's not fair to count those.

So some tech analyses your board in an 18 degree room for 3 minutes and deems it good. You get it home and run it for 4 minutes in a 22 degree room and get a reboot. If it were me I would be tempted to buy an exact same board. Then I would demand a refund if board #2 worked.

But it's your money and your time.

Dave_McG · May 27, 2017

Proximon :

I have nothing against Gigabyte. Motherboards have a lot of parts that can potentially fail. I think I read once that honest new board failure runs around 8% for many companies... but don't quote me. What I mean by "honest" is that a lot of user/assembler errors get blamed on the MB incorrectly, and it's not fair to count those.

So some tech analyses your board in an 18 degree room for 3 minutes and deems it good. You get it home and run it for 4 minutes in a 22 degree room and get a reboot. If it were me I would be tempted to buy an exact same board. Then I would demand a refund if board #2 worked.

But it's your money and your time.

Dave_McG · Jun 2, 2017

Proximon :

I have nothing against Gigabyte. Motherboards have a lot of parts that can potentially fail. I think I read once that honest new board failure runs around 8% for many companies... but don't quote me. What I mean by "honest" is that a lot of user/assembler errors get blamed on the MB incorrectly, and it's not fair to count those.

So some tech analyses your board in an 18 degree room for 3 minutes and deems it good. You get it home and run it for 4 minutes in a 22 degree room and get a reboot. If it were me I would be tempted to buy an exact same board. Then I would demand a refund if board #2 worked.

But it's your money and your time.

Dave_McG · Jun 2, 2017

Hey, I was looking at the bios and I noticed my ddr3l 1600 ram was set at 1.5v instead of 1.35v. Could this be my problem? I tried to change ir and every time I clicked on auto in ram voltage it rebooted. Should I get a 4g stick of normal ram to use to set the bios?

Possible component compatibility problem?

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