Frequency out of range issue

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kristie_28

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May 22, 2017
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Hi, I have an Emachine desktop computer and I tried connecting it to my at&t wireless Internet via a USB adapter I bought from Walmart. The desktop had no Internet connect for WiFi so it said to use a wireless adapter. Maybe I didn't connect it correctly because now my computer has a black screen saying frequency out of range and will not go to the main screen. I'm also having a hard time booting into safe mode. Helpp
 
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kristie_28

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May 22, 2017
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510


 
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kristie_28

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May 22, 2017
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510
Hi, and no the screen is still black after removing the USB adapter and restarting the computer. I've restarted it several times and it's not letting me reboot with the F8 key. Its only giving me the option to go to my Bios settings. Is there any other way to reboot? Everything was fine before I tried to connect the usb adapter to the computer. Now I can't get to the main screen without this "Frequency out of range" message.
 
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kristie_28

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May 22, 2017
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510
Hi, and yes I removed the USB adapter and restarted the computer several times only to keep getting the black screen with the "frequency out of range" message. Everything was fine before I tried to connect the USB. Its not letting me use the F8 key to reboot it's only giving me the option to go into my Bios settings. Is there another way to reboot? Thx for the response.
 
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kristie_28

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May 22, 2017
10
0
510
Hi, and yes I removed the USB adapter and restarted the computer several times only to keep getting the black screen with the "frequency out of range" message. Everything was fine before I tried to connect the USB. Its not letting me use the F8 key to reboot it's only giving me the option to go into my Bios settings. Is there another way to reboot? Thx for the response.
 
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GhislainG

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Jul 16, 2008
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Before connecting the USB adapter, did you open your PC case? Is the monitor cable fully inserted? The booting issue is a symptom of the problem; you need to figure out what went wrong. Unless the USB port is shorted (check for a bent pin), the issue should be elsewhere.
 
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kristie_28

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May 22, 2017
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kristie_28

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May 22, 2017
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I'm not sure what you mean by PC case. I'm alittle lost on that part. But I will recheck the cords to make sure they are secure and in place. And where should I check for the ben pin if you don't mind me asking. Would it be on the USB adapter somewhere?
 
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