Black Screen after Installing Graphics Card

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Jonathan_176

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May 23, 2017
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Hi Guys, I have been looking on these forums for an answer to my dilemma, I have tried many of these suggestions with no luck. I don't know if I have been looking in the wrong places!

I have a MSI Z77-G41, with a Core i5 3.20GHZ, 8 Gig Ram with a 700W PSU. I had a ATI Radeon HD4800 which I recently decided to upgrade to the GTI Geforce 1060 3G Dual.

I only recently upgraded to Windows 10.

So I uninstalled the current drivers, set the the Config to restart the PC in Safe Mode installed the new GPU, Started up the PC with no joy, PC Booting up but black screen, I swapped around the various outputs to various screens, HDMI, DVI etc, No Joy. I checked and rechecked everything on the BIOS which is the CLICK II Version. My BIOS Integrated Graphic Option has the PEG option.

The hardware fits properly on the Mobo, little power LED goes on, Fans spin etc, but Screen Stays in sleep mode.

I then M-Flashed my BIOS with the latest BIOS update for my Mobo, the BIOS interface looked a bit different but no significant change. Went through the whole process again of installing the new GPU but still no joy.

Please tell me what I might be missing.
 
Solution
mjslakeridge
Your old GPU must have had a DVI-I port, and your new one has a DVI-D. You can Google for images of each, they have different number of holes to accept the pins from a cable (or adapter). DVI-I is Integrated, meaning it outputs both a digital and analog video signal. VGA is analog only. DVI-D means Digital, and only outputs a digital signal, so unless you have an ACTIVE DVI to VGA adapter (which converts the digital signal to analog), it won't work on a VGA input on your monitor.

With HDMI, you should be good to go. You may have to do some setup in whatever software came with your card (mine came with NVIDIA Control Panel), which allows me to set the display resolution, set up digital audio, etc.
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hang-the-9

hang-the-9

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Mar 25, 2010
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What is the brand and model of the power supply? Why are you trying to start in Safe Mode? Seems the system works without the video card right? Turn on the system normally without safe mode without the card in. Uninstall all Radeon drivers, run the DDU utility. Install the new card, make sure all power plugs are in, move the video connection to the card, turn on the system, getting any video? If not, try the second PCIe slot, then a different power supply. You can try resetting the BIOS to default also, keep the BIOS video options to automatic.
 
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Jonathan_176

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May 23, 2017
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Thank you for your post @hang-the-9, I will have to check what the model of my psu, I thought starting in safe mode will make installation of new drivers easier, even though I haven't even got that far, yes system works fine without card. I am planning on also trying to set my resolution of my screen to a smaller resolution. I have also downloaded the drivers for the new card from the Asus website. I'll keep you posted
 
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Jonathan_176

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May 23, 2017
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The model of the PSU is a FSP, sorry I forgot to check the model number. Last night I reset the BIOS to default, I uninstalled all drivers in normal mode using the DDU utility, it left the Intel Driver as the default, I set the screen resolution to 600 x 800 Installed the new card ensuring everything was in properly, plugged in my DVI - VGA converter as I have a VGA screen, started up the machine... no joy!

I uninstalled the graphic card started it up with the onboard graphics and disabled the onboard graphic driver and saw that on the device manager it has picked up a unknown device, which seems to be the Video Card, But requires the drivers.

I then shut down the machine installed the graphic card again ensuring everything is plugged in properly, the machine boots up as per usual, screen still in sleep mode, I then waited a few minutes for it to start up, then with the screen in sleep mode I used the keyboard (where I assumed the start process would be by now... the Windows 10 Landing page) I shut down the machine successfully and started it up and repeated the process a few times, the screen stayed in sleep mode. Still no Joy.

 
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hang-the-9

hang-the-9

Titan
Mar 25, 2010
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Hold on, you have an adapter between the card and the monitor? You said you tested it with different connections, where they all adapters? What kind of converter are you using? If you have a plain DVI to VGA plug that will not work with a card that has a DVI-D connection.

Did you contact the card tech support?
 
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mjslakeridge

mjslakeridge

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Mar 6, 2013
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I am not finding a GTI Geforce 1060 3G. But the Geforce 1060 3Gs I did find (EVGA for example) has a DVI-D port, which only outputs a digital signal. So unless you have an ACTIVE DVI-D to VGA converter, you are not going to get a signal to your monitor. What brand of card do you have? Maybe some brands have a DVI-I port which would allow an analog signal to be outputted to your VGA monitor.
 
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Jonathan_176

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May 23, 2017
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Yes it is a plain DVI to VGA plug, will a HDMI connector work as the graphics card has a HDMI port and I have a screen with HDMI ports

 
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Jonathan_176

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May 23, 2017
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Thank you @mjslakeridge I am gonna try that tonight!
 
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mjslakeridge

mjslakeridge

Splendid
Mar 6, 2013
3,386
4
21,965
Your old GPU must have had a DVI-I port, and your new one has a DVI-D. You can Google for images of each, they have different number of holes to accept the pins from a cable (or adapter). DVI-I is Integrated, meaning it outputs both a digital and analog video signal. VGA is analog only. DVI-D means Digital, and only outputs a digital signal, so unless you have an ACTIVE DVI to VGA adapter (which converts the digital signal to analog), it won't work on a VGA input on your monitor.

With HDMI, you should be good to go. You may have to do some setup in whatever software came with your card (mine came with NVIDIA Control Panel), which allows me to set the display resolution, set up digital audio, etc.
 
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Solution
J

Jonathan_176

Prominent
May 23, 2017
8
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510


@mjslakeridge what would we regular dudes do without you guys!?!?! Thank you so much for clearing that up, it all makes sense! Well the problem is solved and now all those "if only I's" pop's up in my head.

With the machine on, I swapped around the outputs, VGA and HDMI... no joy, as I knew the PC would have booted up to the Window's landing page I shut down the machine using the keyboard, I thought to myself here we go again, started up the machine with the HDMI cable in the output, and low and behold the PC started up with the screen!

Thank you so much for all your help!
 
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Jonathan_176

Prominent
May 23, 2017
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510


Thank you for all your help @hang-the-9! I wouldn't have known about the DDU utility, and that also helped with solving the problem!

At the end the output was the problem!

Thank you!
 
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hang-the-9

hang-the-9

Titan
Mar 25, 2010
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Yes listing that you were using an adapter in the first post would have saved a lot of time for you. Although the HDMI connection should have worked if you tried that, in the first post you said you did.
 
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Jonathan_176

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May 23, 2017
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LOL! The funny thing is, I tried the HDMI cable and switched around the outputs, but the fact that I never thought of restarting the system with the HDMI cable in is where I can kick my own butt!
 
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