I am having the same problem as others in this thread. my WD my passport is not recognized by my computer. check disk claims the disk is "working properly" [no yellow triangles] I have tried the fixes listed here. control panel sees it, troubleshooting finds no problems - remove - reboot - uninstall - reinstall - update drivers - "cckdsk/f" - purchased a new cable - etc. right now it shows as Disk 1 unknown, not initialized. when I hit "initialize disk" I still get the message "cyclic redundancy check". I am going around in circles. I only back up my info 2x per year, the disk is 80% or more empty and I keep it stored in it's original packaging so I doubt it is dusty. Have any other suggestions? I hate to lose all my music and family photos & family history info going back to the early 1900's. PS: I am using windows 7 and have no wish to upgrade higher
cyclic redundancy check
- Thread starter rploszaj
- Start date
Solution
- Oct 11, 2014
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First remember that anything you do may cause further loss of data and that that loss could become permanent.
Have you tried the WD MyPassport on another computer?
What application are you using to save and retrieve backup files? Hopefully could just be bug in that software. Updating that software may fix things.
Any WD diagnostic software on hand? Visit the WD website and look for a tool or utility applicable to your model.
Also there are some WD people who monitor this forum. One of them may be able to provide additional ideas or specific suggestions.
Be very wary and cautious about any third party application or tools claiming they can diagnose and fix the problem. Should be the last resort of all.
Have you tried the WD MyPassport on another computer?
What application are you using to save and retrieve backup files? Hopefully could just be bug in that software. Updating that software may fix things.
Any WD diagnostic software on hand? Visit the WD website and look for a tool or utility applicable to your model.
Also there are some WD people who monitor this forum. One of them may be able to provide additional ideas or specific suggestions.
Be very wary and cautious about any third party application or tools claiming they can diagnose and fix the problem. Should be the last resort of all.
The most common issues we see with WD Passports are:
1. USB bridge no longer communicating with Hard Drive
2. Firmware issues
3. Weak/damaged heads
My guess is that your situation is a little bit of 1 & 2 where there really isn't much you can do yourself. Any professional lab who doesn't overcharge should be able to recover your data for under $500, assuming that the heads are not dead.
1. USB bridge no longer communicating with Hard Drive
2. Firmware issues
3. Weak/damaged heads
My guess is that your situation is a little bit of 1 & 2 where there really isn't much you can do yourself. Any professional lab who doesn't overcharge should be able to recover your data for under $500, assuming that the heads are not dead.
thanks for responding. yes we have 2 desktops here and I have tried plugging it into both with the same results. I am waiting for my son to stop by one day and try plugging the drive into his laptop. not sure what you mean by application to save files. when the external drive is showing, I just copy from the desktop to the Passport. do not have any WD utilities on hand. I will have to check out the WD site deeper. when I went there, it sent me to forums like this one. thanks for the warning about 3rd party. I almost downloaded something called "Recuva" but didn't like one of the additional things I had to tap on.
I purchased a new USB cable at my son's suggestion. it didn't help. the control panel on the desktop sees the My Passport is attached but is invisible elsewhere. as for damaged heads. This hard drive has not been plugged in very many times as I only update my info 2X a year. It has never done this before. as for spending money, before I would spend anywhere near $500 I would probably purchase a new hard drive and start over. just burns my butt that the computer claims "the device is working properly" but I can't get to it. Probably would not buy a My Passport again though
just went out and updated the firmware [a first for me] everything connected fine and once again tells me "device is ready to use" I gotta go out and see if I can find the instructions to see if I can assign it a different drive letter. I did see that somewhere
- Oct 11, 2014
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- 3,309
- 146,290
Very good.
By third party application I meant some software that will perform some function(s) identical to those provided by the OS software. However, those applications may be more efficient, more user friendly, provide extra features etc.. [Edit to fix typo.]
Double up on your backups and always keep testing that they have work and, most importantly, that you can actually recover the data.
By third party application I meant some software that will perform some function(s) identical to those provided by the OS software. However, those applications may be more efficient, more user friendly, provide extra features etc.. [Edit to fix typo.]
Double up on your backups and always keep testing that they have work and, most importantly, that you can actually recover the data.
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