Msi x370 no longer booting

Chris_Naz

Prominent
May 24, 2017
5
0
510
( sorry if this is a double post, trying to do it off my phone since the computer failed)

Hello everyone! So I've gotten a ridiculous amount of help here just from feading other people's questions but now I'm stumped and need to ask one of my own.

Build:
Msi x370 mobo, Gaming Pro Carbon
Ryzen 1700x
Hyperx 4x8 gb ram
Gigabyte 1070 gpu
Windows 10

So here's the problem. Built it a few weeks ago, was using other memory and was getting issues with the EZ CPU light, but found Ram was known to have issues with this board so I got the hyperx 2133 instead. Everything booted up fine after that.

Used for a few weeks, put it through some benchmarking, stress testing, and heavy 4k editing. Operating temperature seemed fine, didn't go above 75 C even with heavy exporting (55c true temp due to that 20C adjustment.)

Last night I'm just relaxing streaming YouTube, screens go black and fans go on high speed before shutting down one it's own. Figured the computer crashed. Tried to reboot and something seemed off.

There were three dots in the upper left hand of the screen and then when the motherboard screen would post, it wasn't fitting the screen any longer. Was zoomed in. Would show Windows 10 loading screen, then just blank screens following. Would not even detect second monitor.

SO, figured it was GPU, unplugged the first Monitor and the computer came on, I signed in then it crashed again the same way. Was able to boot into safe mode and restore to a previous restore point. Same thing, unplugged one screen and it came on, crashed again. Was showing CPU light once again so I pulled out all the memory except for one stick to try to boot.

Now it won't even make it to the Windows screen, and the Boot EZ light is on. Three dots in upper left hand side of the screen when powered on, then turns to a solid non blinking line. Tried to reset CMOS, dots are still there but now the line is not.

Any thoughts? Do I need to flash new bios? I haven't done anything new, when I got the memory I set the 2133 up to 2600, and it worked just fine even through testing. I can't even get into the motherboard screen to go back down to 2133 to see if that's the issue. All the memory sticks are back in and still won't make even make it to motherboard screen

Thank you for your time, hoping you guys know what to do because I'm lost!
 

Seanie280672

Estimable
Mar 19, 2017
1,958
1
2,960


Start by resetting the cmos using the jumper on the motherboard, not sure which x370 you have but if its the gaming pro carbon, the jumper pins are just above the first PCI-e x16 slot, short the together with a car key, knife or clean screwdriver etc, with the computer powered off

At the moment this could be anything, hard drive, motherboard, GPU, CPU, or RAM.
 

Chris_Naz

Prominent
May 24, 2017
5
0
510


Thank you for the quick reply! Yep, it's the gaming Pro carbon. Tried to reset the CMOS again and no luck, same issue. Boot ez light on, screen is lit but black, only one screen seems to be detected
 

Seanie280672

Estimable
Mar 19, 2017
1,958
1
2,960


Ahh, the screen is on with the boot light lit, this may sound like a crazy question, but have you recently had any USB sticks plugged into any of the ports that you have since removed, or CD drivers etc ?

On mine, if ive recently restarted my computer with a USB stick still in, and then I remove it, I cant get into the bios etc, I have to turn off, put the USB stick back in where it was and then boot to the bios, its almost as if the computer just gets stuck wondering where that drive went.

However, reading your post again, it does sound like your graphics card has died in front of you, do you have another one you can try or try it in another system ? failing that, I would try and RMA that first.
 

Chris_Naz

Prominent
May 24, 2017
5
0
510


Not a crazy question at all! I actually believe I may have had a USB plugged in than no longer is, I am trying to plug them back in now (I have a few different ones I swap in and out when editing, so I am unsure which it might have been unfortunately). Do you think that would light the boot light?

As to the GPU, I do NOT have one I can swap in, however if I bring it back to micro center, do they have capabilities ot test such a thing? Or do I have to RMA/any way to self test?

 

Seanie280672

Estimable
Mar 19, 2017
1,958
1
2,960


Yes, id imagine micro centre would test it there and then for you, here in the UK they have test benches that they test faulty parts on.

One thing I have learned with this board, dont fully trust those lights, the boot light would suggest hard drive problems, but you'd still be able get to the bios, when I first built my RyZen machine and my drives were empty, I used to get the boot light until I inserted something the board could actually boot from and configured the bios, in this case it was a USB stick with windows 10 on it.
 

Chris_Naz

Prominent
May 24, 2017
5
0
510


I think I'll run up there tomorrow then, and see if that's the problem. Thank you for your time, and the advice about the board lights; I'm glad I'm not crazy to not want to trust them after the CPU light was going off at first build due to faulty memory!

I'll reply tomorrow with a status update as to if I'm good to go, or if there is still an issue. Thanks again, until tomorrow!!!