- May 26, 2017
- 3
- 0
- 510
Bought this desktop 8 months ago. Installed a samsung 850 ssd hard drive. Worked really fast and reliable for those 8 months. I always updated my system from the supplied HP support software. Then I updated the Bios their latest .
Now the computer will not boot past the hp logo. Mmmmmmm. Well I hooked up the original Toshiba hard drive and it boots fine. Swap out the sata cable again to the ssd drive, wont boot past hp logo.
Spent many hours with tech support from India. They said to send it in for warranty repair. Which I did only to have it sent back with a note from them saying 3rd party hardware not supported. (WHAT!!) They reconnected the sata cable back to the slow Toshiba hard drive and sent it back.
After many more days and countless hours with HP support they basically tell me they cant help me because I swapped out to a hard drive that didnt come from the Factory. But everything worked till the bios update from HP. I have talked to Samsung and they agree its a faulty bios. They said their ssd drives are compatible with all HP computers.
I tried to roll back the bios doing the windows key and B button, f9, f10 all the f keys. with the original hard drive connected I can get to the bios . But that did not work. When the ssd drive connected I cannot access the bios at all.
Hp refuses to accept responsibility for a bad bios. I have talked the tech supervisor and they tell I`m SOL. I am not a happy Hp customer. I have 3 other older HP computers with Samsung ssd in them working fine.And 2 other brand computers I have installed the same ssd drives in that work fine .I even bought a brand new Samsung ssd thinking I messed the 1st one up . But the new one does the same thing.
This is the last time I buy a HP anything.
Own up to a bad bios HP.
any suggestions, other than buy a Dell?
Now the computer will not boot past the hp logo. Mmmmmmm. Well I hooked up the original Toshiba hard drive and it boots fine. Swap out the sata cable again to the ssd drive, wont boot past hp logo.
Spent many hours with tech support from India. They said to send it in for warranty repair. Which I did only to have it sent back with a note from them saying 3rd party hardware not supported. (WHAT!!) They reconnected the sata cable back to the slow Toshiba hard drive and sent it back.
After many more days and countless hours with HP support they basically tell me they cant help me because I swapped out to a hard drive that didnt come from the Factory. But everything worked till the bios update from HP. I have talked to Samsung and they agree its a faulty bios. They said their ssd drives are compatible with all HP computers.
I tried to roll back the bios doing the windows key and B button, f9, f10 all the f keys. with the original hard drive connected I can get to the bios . But that did not work. When the ssd drive connected I cannot access the bios at all.
Hp refuses to accept responsibility for a bad bios. I have talked the tech supervisor and they tell I`m SOL. I am not a happy Hp customer. I have 3 other older HP computers with Samsung ssd in them working fine.And 2 other brand computers I have installed the same ssd drives in that work fine .I even bought a brand new Samsung ssd thinking I messed the 1st one up . But the new one does the same thing.
This is the last time I buy a HP anything.
Own up to a bad bios HP.
any suggestions, other than buy a Dell?
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