Mouse issues while playing games

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Ajsmith595

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Jul 15, 2015
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When I play Overwatch, when I look around, it sometimes goes much slower than it should, and it's inconsistent - sometimes it does at full speed, and sometimes I have to move my mouse much more than usual for the same effect, meaning sometimes I get killed because I can't turn around fast enough because my mouse fails - it feels like a tracking issue, but I am unsure: my mouse is the Razer Deathadder Chroma, I have mouse acceleration disabled, surface calibration on, and have made sure my mouse mat is clean. This only generally happens in game; usually in Overwatch my CPU usage is 80-99% and my RAM usage is 65-85%. I have tried recalibrating and the issue persists. This is very inconsistent also - sometimes it happens, sometimes it doesn't, but when it does, it is extremely annoying. Any help would be much appreciated
 
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The thing we need to figure out is why you're hitting 100% usage. The issue most likely isn't with the mouse or the mouse software directly; rather, when the CPU hits 100% usage, everything gets bogged down because the CPU can't process any more data.

After a bit of research, your CPU is quad-core and 3.3 GHz, but it's also four years old. It's probably too old to successfully run Overwatch and everything else properly.
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Dooop805

Dooop805

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Nov 10, 2016
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That sensor/mouse should not get any tracking errors. Have you tried a preset for the liftoff distance? sometimes when I calibrate my mouse(g403) the liftoff distance is to low and wont track properly... I just use the default preset and have 0 issues.
 
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Carnaxus

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Apr 18, 2017
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Does the Deathadder Chroma have the DPI adjustment buttons? If so, are you perhaps bumping them without realizing it? I have the Elite and it does have those buttons; I upgraded from the Deathadder 2013, which did not have those buttons.
 
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Ajsmith595

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They do not have DPI adjustment buttons.
 
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Ajsmith595

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I have set the liftoff distance to maximum and it seems to have fixed the issue, although my problem often comes back after a few days. If the problem does not show after a week, I will pick this as the solution. Thank you for your response.

UPDATE:
Unfortunately, when the CPU usage goes above 95%, the issue persists
 
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Dooop805

Dooop805

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Does your mouse have on board memory? If so, closing out of the razer program might help. I never have my logitech software running unless I'm changing something... or my keyboard software for that matter it just eats up resources(not a lot but enough). my point being that having that running only adds things to go wrong...
 
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Ajsmith595

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I never have the razer program actually open while in-game; there may be processes that are running in the background but I don't think this will help. I have noticed that when the CPU usage goes above 95%, the issue starts to occur. I have lowered some game settings to try to minimise the amount of time it is above 95%, but it is not a perfect solution, as the issue still does sometimes occur. I mostly have to limit my FPS to lower than what it was.
 
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Carnaxus

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What's your CPU? Also, have you checked Task Manager to see what's using up all the CPU power? I don't think it should be hitting 95%+ even in games like Overwatch unless your CPU isn't powerful enough or something else is using it as well.
 
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Ajsmith595

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My CPU is the Intel Core i5 3350P, and Overwatch takes up about 80% when the total CPU usage is at 95-100%. The other top things are WMI Provider Host and Discord, but WMI doesn't go above about 7 when in-game, and Discord is minimal - 1-2% at most.
 
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Ajsmith595

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Jul 15, 2015
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It's not a problem. Thank you for trying anyway
 
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Ajsmith595

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Well, I have Overwatch open, and Discord. However, I have programs like Razer Synapse, Mcafee, Steam, Avast, etc all running in the background. Going to be uninstalling Mcafee after my subscription has ended though.
 
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Ajsmith595

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Yeah, as I said I was planning on uninstalling McAfee. But I might as well do it now when my PC's doing things like this
 
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Carnaxus

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It couldn't possibly hurt. Your mouse issue could be due to both AV's trying to scan stuff while your games are running; in that event, not only do they get pissed at each other for accessing files randomly, but they sometimes try to access the same file and both get all hung up.
 
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Ajsmith595

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UPDATE:
I have uninstalled McAfee but the problem is still there - if my CPU reaches 100% then my mouse lags. Sometimes Overwatch takes 80% CPU, sometimes it take 50%, it's really inconsistent and I'm really confused. I have an Intel Core i5 3350P, GTX 1060 6GB, 8GB. I would have thought a quad-core CPU should be able to play OW? I am able to get up to 120FPS on Ultra settings but I'm having to limit it to 80FPS to minimise mouse lag, but even then, it sometimes lags. Is this a bad CPU? I just can't figure it out. I want to play at 120FPS but my CPU's just limiting me. Thanks, and sorry for very late reply.
 
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Carnaxus

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Apr 18, 2017
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The thing we need to figure out is why you're hitting 100% usage. The issue most likely isn't with the mouse or the mouse software directly; rather, when the CPU hits 100% usage, everything gets bogged down because the CPU can't process any more data.

After a bit of research, your CPU is quad-core and 3.3 GHz, but it's also four years old. It's probably too old to successfully run Overwatch and everything else properly.
 
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Solution
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Ajsmith595

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Jul 15, 2015
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Thank you very much for the info. I'll hopefully be upgrading my CPU soon, hopefully fixing the issue. Thanks for coming back to answer the question after such a long delay!
 
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