Graphics card stopped working

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snakelpb

snakelpb

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May 29, 2017
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I need help with my gpu, I have msi gtx 970 gaming 4G that has been working fine for a year, but one day the signal to my monitor stopped working.
I checked the gpu the fans and led effect were working fine just no signal to my monitor.
Tried it on different pc with different motherboards, power supplies, hdmi, dvi, etc same result.
I connected remotely to a pc were the gpu was installed and while the pc was working fine remotely the pc could not detect the gpu apparently, I could not find it in device manager or install nvidia drivers(could not find compatible hardware) and gpu-z showed everything blank.
 
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No, you shouldn't be if you still have the eBay receipt. If you go on the MSI website and into the warranty process, you should be able to send it in since most graphics card warranties are around 3 years.

Edit: All MSI cards have a 3 year warranty. Please check these instructions:

The S/N stands for Serial Number and this label is located on the graphic card
Example 1: Within the serial number after the letter B, the 14 represents the year and the 06 represents the month of manufacture. In this example, this VGA card was manufactured on June 2014.


Example 2: Within the serial number after the letter B, the 15 represents the year and the 01 represents the month of...
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Deleted member 362816

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If you have tried it in multiple computers and it's still not working sounds like the card is dead 99% Rma it.
 
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FnaticMeister

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Aug 9, 2016
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No, you shouldn't be if you still have the eBay receipt. If you go on the MSI website and into the warranty process, you should be able to send it in since most graphics card warranties are around 3 years.

Edit: All MSI cards have a 3 year warranty. Please check these instructions:

The S/N stands for Serial Number and this label is located on the graphic card
Example 1: Within the serial number after the letter B, the 14 represents the year and the 06 represents the month of manufacture. In this example, this VGA card was manufactured on June 2014.


Example 2: Within the serial number after the letter B, the 15 represents the year and the 01 represents the month of manufacture. In this example, this VGA card was manufactured on January 2015.
 
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