Over the past two weeks, every other day my computer is freezing, neither moving the mouse nor pressing ctrl-alt-del does anything. I've installed Malware Bytes on top of Norton and even after removing a few bits of malware, the problem continues.
The freeze occurs when I try to upload a photo to a site such as facebook, as soon as the upload folder pops up, the entire computer freezes and the only way to correct the issue is a hard reboot. I've looked through the events log and find nothing relating to the time of the freeze, no memory dump is being created making me think the computer isn't treating this as a crash. I'm not sure what to think at this point quite frankly.
The freeze occurs when I try to upload a photo to a site such as facebook, as soon as the upload folder pops up, the entire computer freezes and the only way to correct the issue is a hard reboot. I've looked through the events log and find nothing relating to the time of the freeze, no memory dump is being created making me think the computer isn't treating this as a crash. I'm not sure what to think at this point quite frankly.