is it safe to let windows take remote access?

crxsify · May 31, 2017

I have been having a BSOD and microsoft support scheduled an appointment for "level 2 engineering troubleshooting" and the rep told me if they ask for remote access, allow them.

Is it safe?

vrumor · May 31, 2017

Who is they?

crxsify · May 31, 2017

vrumor :

sorry, Microsoft support

vrumor · May 31, 2017

Did you call them or did they call you?

crxsify · May 31, 2017

vrumor :

it was on a support chat thing on their website https://support.microsoft.com/en-ca i contacted them about a bsod

vrumor · May 31, 2017

I wouldnt give anyone access to my PC remotely, but that is just me. I also dont have anything on my PC i cant afford to lose and if I got an issue like that, id reinstall. If you were on the legit MS site, id say its legit, but id never go that route, so it is up to you.

crxsify · May 31, 2017

vrumor :

well ive had this bsod for a week now ive tried everything under the sun that you could think of. no really everything. nothing has worked. last option is these bimbos smashing commands into the cmd and if that doesnt work i will have to rma every single part 1 by 1 to see what is malfunctioning

nukemaster · May 31, 2017

If you contacted them via an official method, I see no issue with it, but NEVER let anyone who randomly calls/emails/text/ect you claiming to be them or your ISP in.

Disable remote assistance when you are done with it(only enable if you need it).

USAFRet · May 31, 2017

A BSOD is rarely the OS.
If it were, a simple reinstall would fix it.

Have you reinstalled the OS, and if so, does this still happen?
If it does, it's not the OS.

crxsify · May 31, 2017

USAFRet :

yes ive reinstalled the OS, ive tried booting to lgkc ive tried wiping both my ssd and hdd ive tried swapping around the ram slots, when i swapped around the ram slots using the only 2 sticks i had it let me into windows for like 10 mins and then crashed again. i tried system recovery i tried startup recovery i tried memtest came up with 0 errors.

they even sent me a file of windows 10 i installed onto my flash drive and installed windows onto the pc after wiping all partitions and it still gave me the blue screen.

I feel completely hopeless. Nothing has worked.

USAFRet · May 31, 2017

crxsify :

USAFRet :

yes ive reinstalled the OS, ive tried booting to lgkc ive tried wiping both my ssd and hdd ive tried swapping around the ram slots, when i swapped around the ram slots using the only 2 sticks i had it let me into windows for like 10 mins and then crashed again. i tried system recovery i tried startup recovery i tried memtest came up with 0 errors.

they even sent me a file of windows 10 i installed onto my flash drive and installed windows onto the pc after wiping all partitions and it still gave me the blue screen.

I feel completely hopeless. Nothing has worked.

I don't know what the problem is, but it's almost certainly nothing Microsoft can help with.

crxsify · May 31, 2017

USAFRet :

Do you think it's something hardware side? such as RAM?

I heard that the error that I'm getting (PAGE_FAULT_IN_NONPAGED_AREA) can be linked to RAM issues.
before the BSOD crash I got spammed with this error "The instruction at 0x00000006EDFC00 referenced memory at 0x00000004EDF5C00. The memory could not be writted. Click OK to terminate the program"

USAFRet · May 31, 2017

crxsify :

"when i swapped around the ram slots using the only 2 sticks i had it let me into windows for like 10 mins and then crashed again."
Yes, this could be the RAM, or a RAM slot.
Test each stick individually, and in each slot.

crxsify · May 31, 2017

USAFRet :

crxsify :

"when i swapped around the ram slots using the only 2 sticks i had it let me into windows for like 10 mins and then crashed again."
Yes, this could be the RAM, or a RAM slot.
Test each stick individually, and in each slot.

yes i tried this, did not work.

USAFRet · May 31, 2017

crxsify :

What do you mean..."did not work"
All the sticks passed, in every slot?

crxsify · May 31, 2017

USAFRet :

yes but i know that the test is not 100% accurate all the time

crxsify · Jun 1, 2017

USAFRet :

do you know anything else that would work? such as updating bios through usb or like just removing the gpu or something

USAFRet · Jun 1, 2017

crxsify :

"Identify the problem before applying a solution"
Don't just randomly apply fixes that probably have nothing to do with it.
Like updating the BIOS, or letting MS investigate the OS.

You have to discover what the actual problem might be.
Look through your error logs. See if anything pops out at the time when this happens.

crxsify · Jun 1, 2017

USAFRet :

well I am currently letting chkdsk run, it found an error and is fixing it. I don't have any spare ddr4 ram so I guess i will just rma the ram to see if thats the problem first. I can't even get into the OS so i'm not sure how I'm able to check the error logs.

USAFRet · Jun 1, 2017

Well....chkdsk has nothing to do with RAM, so....

crxsify · Jun 1, 2017

USAFRet :

yeah but before when i was switching around the ram in different slots it let me into windows for a bit then blue screen crashed on me. I was thinking that i should just start with the ram.

is it safe to let windows take remote access?

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